NETGEAR Arlo Q Security Camera: Monitor your home or business property at all times with this security camera's 1080p resolution and 130° field of view. An 8x digital zoom and night vision up to 25' ensure that you don't miss a thing.
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Will Not Work During "Peak Hours"
Posted by: Rich from: on
I bought the Arlo Q camera with high expectations based on features and free 7 day video cloud storage. I spent 15 minutes setting it up and all seemed fine. However, when I subsequently tried to view the camera live and set up an activity zone I could not access the camera. After many attempts I simply gave up and called Netgear Arlo support, who told me the problem was on their end. They said they did not have the bandwith to handle the feeds from everyone's cameras, and that I could expect the cameras to not work every day during "peak hours". Well, peak hours now seems to extend to much of the day.
These cameras do not have local storage, so if someone breaks into my house during these hours, I guess I'll have nothing to show police. Not good for a security setup.
45 out of 53 found this review helpful.
Exactly what I wanted
Posted by: sjjma from: Spring Lake, MI on
I have been reading reviews for months before I picked out this camera. I wanted a nest cam since I have a nest thermostat and smoke alarms however while I liked everything else about the nest cam, I did not want to pay $10 a month for recordings, and without paying that $10 a month there was no way to record anything that happened, even if I was watching it as it happened on the app. All I wanted was a camera that could capture video when motion was detected while we are away on vacations or more than a few hours, or to check in on our puppy that we are soon getting. I don't want one that stores the video on a memory card as a thief could just remove that on their way out. This camera is perfect. For what I want at least. It was easy to set up. It has a long enough power cord to place it where I needed it. No batteries to replace. And it immediately stores the video clips in the "cloud" when it detects motion and these are viewable for seven days. There is no monthly fee for this and the app allows you to download the clip to your phone if you need to keep it longer than seven days. The video picture seems fine and I had no problem connecting to our Wi-Fi and setting it up. It is easy to arm and disarm it through the app. I can run through the room and within five seconds I get an alert on my phone that there was motion detected. I can then view it on the app or wait about 30 seconds and Arlo emails me a link in my email that goes directly to the video that was recorded. I thought it would cut off me running through the room since I did it so quickly however it started recording about five seconds before I ran through and therefore captured everything. I set it to record 30 seconds when motion is detected but you can pick from 10 seconds up to two minutes depending on your preference. The status light on the front of the camera can be turned off easily in the app so the camera can be hidden more easily if desired. I tested out the night vision briefly and while I don't have anything to compare it to, it seems like it worked well. Overall I am very happy with my purchase and like that I don't have to pay a monthly fee.
15 out of 15 found this review helpful.
The best camera EVER!!!!!!!
Posted by: ConcernedChild from: on
With all the media about the elderly being mistreated, I was not about to have my parents in danger. I have had a couple of different camera's to ensure their treatment, all of which were terrible and would have a SD card to remove and take home to place in PC to view, although better than nothing, not good and pic. and sound terrible. I ordered this before it came out to sell and was excited to try it. It is amazing!!!!!!! I have been able to prevent them from a near disaster, falling, by calling and telling them to please check on them quickly. Hearing and seeing how they are treated really eases my mind, as I had moved them from a place where they were mistreated, amazing how people act to your face and behind your back. I would definitely recommend this camera for any need. Picture is "picture perfect" and the sound is quite amazing. Great, great, great to be able to see and know your elderly alzheimer's parents are being treated as they deserve to be treated. I can rest knowing this now.
14 out of 14 found this review helpful.
She is sweet
Posted by: Surface from: on
Great product! Great thing about this is you don't need a base station but you get the same storage as the 500.00 4 cam setup. No bat replacement. Long power cord. Higher res than bat powered version (true 1080). Has the best type of mount that is usually optional and if you want to you can add the 4 cam system later for a max of 5. Like most others you get about half of advertising night vision capabilities but you can get a 3rd party night vision diode cluster to place next to the cam that will allow additional distance which I have done with other systems. Yes it is top dollar but you do get what you pay for in this case. I've had it for over a month and it has gone down once which I'm not sure what happened but after a reset it was back working within mins. If you are not computer savy then this is definitely for you. After unpacking and a quick swift through the manual I was up and running in less than 5 min but I am an IT Director. Even if not I have setup many systems in my career and can say this was by far the easiest. You basically download an app and point the cam to a bar code on your phone and bam your running. At that point you can customize the app but setting a record schedule, apply record triggers like motion or sound, the length of record time, sensitivity levels and notifications. So the bad I would say is the fact you cannot record 24x7 without purchasing additional cloud space. This model is not weather proof. There is slight delay in audio. You only get a max of 2 min record blocks. Night vision is not the best but if you are using for what it was designed for you will be very happy. Stick it inside a room on one corner and you will see everything day or night. If I could add anything I'd add a temp sensor and some type of local storage for free 24x7 recording. Hope this helped!
12 out of 12 found this review helpful.
Posted by: Michael from: on
Legitimately the worst customer service I have ever dealt with. I couldn't get my Arlo Q to establish a connection even though on my router setting it was saying the Arlo Q was connected. I probably spent an hour on the phone with a level 1 "expert", who would just keep repeating all the steps over and over and over. She was literally just reading the "New System Setup" guide which we went through together probably 10 times with the same issues every time. She told me I needed to speak to a level 2 expert. I received the Arlo Q as a gift from my fiances grandmother to keep tabs on our dog. That being said I didn't have a receipt. The "Expert" would not transfer me to level 2 because I could not send her a receipt. I find this crazy, if someone is calling for help about your product and you keep them from getting that help because they received this as a gift and cannot provide a receipt of purchase. I mean what about that receipt is going to magically let you know what the issue is, I provided all serial numbers on the camera and box, there is nothing on the receipt that could help. Literally spend 2 hours on the phone and then they end the call because I can't send them a receipt. From the lack of knowledge of this so called expert and the policy of sending in your receipt just blows my mind.
20 out of 26 found this review helpful.
Posted by: Blake from: on
Have had the camera for a few weeks now. I chose the camera because it has most of the specs of NEST but it comes with free cloud storage. Each 15 sec clip record at 720p takes up a little less than 1mb so it has the potential to record quite a lot with 1gb every 7 days. There is also the option to record manual clips and take still images that you can save to your mobile device from the cloud/ mobile app. The motion also works quite well too and I seem to get an alert with in about 10 seconds of walking in front of the camera. The actual latency depends but is usually less than 8 seconds. You can setup geofencing and you can allow others to access the camera. I will probably buy another even though you can integrate with other smart ecosystems beyond IFTTT. Overall the quality will depend on your internet connection and I haven't seen that huge of a difference between the 720 and 1080 and the audio can be hard to hear when listening to live stream but it works good most of the time.
6 out of 6 found this review helpful.
Great addition to the Arlo family
Posted by: brianc from: on
Overall this is a great addition to the Arlo lineup. I haven't tried competing cameras like the Nest Cam, Samsung's Smartcam or Simplicam, but the Arlo Q delivers perfectly acceptable video from my perspective and integrates seamlessly with Arlo's wire-free cameras, which I've used and enjoyed for months. The appearance of the Q is standard in the industry and, in my opinion, equals competing cameras' good looks (for a wifi security camera). Thankfully, placement of the Q is easy because the included usb to micro-usb cable that powers the Q is plenty long--I don't have exact measurements but in one location on top of a 5.5 foot bookshelf, the Q's cable had length to spare--and the device is visually unobtrusive (again, for a wifi security camera anyway). Setting the Q up was simple and Arlo's mobile app is easy to use. Motion and audio detection work well in my experience so far. My only critiques are 1) there is some delay between when you click the "view" button in the mobile app and when video starts to play and 2) there is a lag between what's going on in real-time and what you see in the app. Overall, a very nice wifi camera and one I would wholeheartedly recommend to people already invested in Arlo's system.
8 out of 9 found this review helpful.
Terribly Easy to Setup, Great App as well!
Posted by: yannigogolak from: Dallas, TX on
I have some experience in setting up a camera network at work and let me tell you, Arlo is the way to go.
The package design is quite nice and the green box is very Cupertino. From opening the box to seeing a live image on my phone took maybe five minutes. Once you download the app, you simply hold your phone in front of the camera (with QR code visable) and viola! You're done!
A couple of things stood out to me as being excellent with this camera. The base of the camera is magnetic and that was quite a pleasant surprise when I was looking for a place to mount it, turns out I didn't have to use the supplied bracket or make any holes in walls.
Also, the ability to share the camera feed with friends and relatives has turned out to be a great feature. The in-laws can quickly look in on the dance-party my 1-year old is throwing.
I also liked that you can set the camera to alert you on motion or sound. BUT, the cool part is that you can "color-out" certain parts of the scene to motion (ie. clock with pendulum). Genius!
There is a bit of lag when connecting to the device from outside networks but once the feed is going it is smooth.
Being able to setup this camera and never once opening my laptop to do so was quite a pleasant experience. I did receive the camera as a part of the Netgear First Look Review program for free but I think the ease of use and the easy setup not to mention the spectacular features make this camera really well thought out. I'd definitely buy a couple more.
3 out of 3 found this review helpful.
Posted by: QED2016 from: on
I bought the Arlo Q thinking I would add it to the Arlo base station that I already own (gave it 5 stars). Turns out the Arlo Q needs a separate setup. The setup is bad. It connects directly to your router, and you have to put your Wi-Fi password on the Arlo web site. (That's not the case with the base, which is wired to the router). I do not care about Arlo's assurances, I will not put my WiFi password on anybody's web site.
4 out of 5 found this review helpful.
Stopped working after 40 days
Posted by: randby7 from: on
Loved it when I first got it. Went on trip and tried to check the camera at airport, it wouldn't connect. Got me worried whole trip and came back to find the camera hanging on firmware update. Wait 2 days, same slashing lights, contact customer service, they kept having me power cycle/reset the camera. It's been 4 days back and forth with customer service. The problem is still not resolved. It's terrible. Even if it's fixed, I don't know if I could trust this camera.