Gift didn't quite work out? No problem, because Best Buy
offers an easy, no-hassle return policy for holiday gift purchases.

Holiday Helpline
To ensure your holiday gifts get up and running, the Holiday Helpline at 1-888-BEST BUY (1-888-237-8289) entitles recipients of gifts purchased at Best Buy to receive free phone support through January 31, 2010. Of course, you can also call for pre-purchase assistance and gift recommendations.

Holiday Return/Exchange Policy
Gift Purchases made between November 1, 2009 and December 24, 2009 qualify for our Holiday Return policy. Qualifying products may be returned through January 31, 2010.

Terms of our standard policy (including but not limited to "non-returnable items", "restocking fee", "carrier contracts", etc.) apply.

Desktop, notebook, netbook computers, carrier contracts for mobile phones and other 3rd party service providers (i.e. DirecTV contracts) do not qualify for the holiday gift policy.

Geek Squad Black Tie Protection plans returned after 30 days from date of purchase will be refunded at a pro-rated amount.

Product Exceptions

• Desktop computers • Notebook computers • Netbook computers	Online orders: 14 days from date merchandise is received In-store purchases: 14 days from date of purchase

Policy Exceptions
• Purchases made before November 1 or after December 24, 2009
• Non-gift purchases

Non-Returnable Items
Some items are not able to be returned, including:
• Labor, delivery, and/or installation services
• Pre-paid cards such as music, photo, video, or phone cards
• Consumable items such as food, drink and batteries
• Items that are damaged or abused
• Items that are missing accessories, such as remote controls, cords, and cables
• Etched or otherwise personalized items
• Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund

These exceptions are subject to the terms of our standard online return policy.

See our price matching policy.

Close