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Performance Service Plan Benefits

A Best Buy Performance Service Plan (PSP) ensures the long-lasting enjoyment of your purchase with comprehensive coverage from the day you buy it.

Some of the benefits are:

Parts and Labor Coverage
We cover all the parts and labor necessary to return your product to factory specifications. If we cannot repair your product, we will provide a replacement.

Normal Wear and Tear
We cover normal wear and tear as part of our PSP, protecting you from the decline in performance that can come from everyday use.

Power Surge Protection
You're covered for product damage due to power fluctuations, outages, line spikes or surges.

No Deductibles
We pay any covered claim from the first dollar. There are no deductibles, no hidden charges, no out-of-pocket costs for qualifying repairs.

No Lemon Policy
If your product requires 4 qualifying repairs, we will provide a replacement of comparable performance. Technological advances may result in a replacement product with a lower selling price than the original product.

Accidental Damage from Handling
Accidental Damage from Handling (ADH) coverage is a benefit that can purchase (on qualifiying products) for an additional price over the standard Performance Service Plan. During the term of the Accidental Damage from Handling Performance Service Plan, we will repair or replace the product as necessary to correct any damage to the product. Accidental damage from handling is defined as: "Unintentional damage to a product as a result of daily usage; such as spills and drops." Immersion in liquid is not covered. ADH covers product from normal daily usage and the way the manufacturer intended the product to be used.

Security
The Best Buy Performance Service Plan program is fully underwritten by a member company of the AIG group of companies.

Renewability
One year of term extension is available on most products at the conclusion of the initial Performance Service Plan. Renew your PSP by calling 1-888-BEST BUY (1-888-237-8289).

Transferability
Our coverage follows the product, which may enhance its market value. When you sell your product simply sign the terms and conditions and give them to the new owner, along with the purchase receipt. No fees apply.

Bulb Replacement
We provide a one-time bulb replacement on qualifying products:

DLP Projection TVs
LCD Projection TVs
Computers
Projectors
Home Theater Front Projectors

Remote Control Coverage
We cover your remote control to ensure that your purchase remains operable. (Does not include lost remote controls or damage caused by abuse).

In-Home Coverage
In-home coverage is available on qualifying products. In instances where the item cannot be serviced on location, we transport the unit to the service center and return it to you at no additional cost.

Battery Coverage
We provide a one-time battery replacement of the original factory battery on the following products:

digital camera batteries
camcorder batteries
notebook computer batteries
cellular phone batteries
MP3 player batteries
portable DVD players (Only available with the purchase of Accidental Damage from Handling coverage)

Does not include consumer replaceable batteries (i.e., AA, AAA, C, LR44, DL123A, etc.)

Preventive Maintenance
Preventive maintenance keeps your product performing like new for the duration of the plan. (Good on qualifying products.)

Removal and Reinstallation
If your PSP-covered car stereo system, home theater system or appliance was originally installed by Best Buy and fails, we will remove the unit, repair it and reinstall it in the same location/vehicle — at no charge to you.

Food Spoilage
We cover food spoilage on refrigerators and freezers, up to $200 per occurrence.

Customer Service Line Available 24/7/365
For any questions regarding this information, you can reach our service representatives at 1-888-237-8289 anytime day or night.

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