BestBuy.com Help

0 Items

BestBuy.com Return Policy

Extended Holiday Returns
Gift didn't quite work out? No problem, because Best Buy
offers an easy, no-hassle return policy for holiday gift purchases.

Holiday Helpline
To ensure your holiday gifts get up and running, the Holiday Helpline at 1-888-BEST BUY (1-888-237-8289) entitles recipients of gifts purchased at Best Buy to receive free phone support through January 31, 2010. Of course, you can also call for pre-purchase assistance and gift recommendations.

January 31, 2010:
Extended return deadline for qualifying gift purchases made between
November 1 and December 24, 2009.

Product exceptions

Gift type	Return deadline
• Monitors • Projectors • Digital cameras • Camcorders • Radar detectors • Video games purchased used	January 31, 2010
• Desktop computers • Notebook computers • Netbook computers	Online orders: 14 days from date merchandise is received In-store purchases: 14 days from date of purchase

Policy exceptions

• Purchases made before November 1 or after December 24, 2009
• Non-gift purchases
• Opened software, music, movies and video games

These exceptions are subject to the terms of our standard online return policy, which is detailed below.

Standard BestBuy.com Return Policy
You may return merchandise purchased at BestBuy.com if it meets the guidelines below. Not all products are returnable to the store. If you would like to return a major appliance, TV, accessory or furniture delivered via special delivery, please call Customer Care at 1-888-BEST BUY (1-888-237-8289).

Guidelines
You may return merchandise to a Best Buy store within the U.S. or by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an online purchase.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras, and radar detectors.

30-Day Return Period
Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

Exceptions
The following items are not returnable:

Labor and/or installation services
Items that are abused
Opened computer software, movies, music and video games
- If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).
Digital content (e.g. music downloads from Napster)
Pitch In™ Card contributions
iTunes prepaid music cards
Best Buy Digital Music Store cards
Best Buy/Kodak Gallery Prepaid Photo Cards
UMusic Prepaid Ringtone cards

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems. A 25% restocking fee will be charged on special order products, including appliances. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Apple® iPhones
We accept iPhone returns or exchanges within 30 days from the original purchase. A 10% restocking fee will be applied.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a Best Buy store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call Customer Care at 1-888-BEST BUY (1-888-237-8289).

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Best Buy is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off), will have the value of the promotional item deducted from the refund amount.

Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) if your return is a:

Major appliance, TV, accessory or furniture delivered via special delivery
Computer that you plan to mail back to our return center for a refund
Performance Service Plan or a Geek Squad Black Tie Protection Plan

For purchases made in a Best Buy store, please see our Store Return Policy.
For purchases made in a Magnolia Home Theater store, click here.
For purchases made from one of our partner sites, check your packing slip or the partner's Web site for return or exchange information. Items purchased from a partner site may not be returned or exchanged through the Best Buy return center or in a Best Buy store.

Best Buy reserves the right to deny any return.

Learn more about Returns

Return to Help Index

Top of Page

Order Support

Community

Product Support

Credit Cards

Reward Zone® Program

Corporate Info

More Best Buy Sites

Need help? We're available 24/7 at 1-888-BEST BUY (1-888-237-8289)

Online prices and selection generally match our retail stores, but may vary. Prices and offers are subject to change. ©2003-2009 Best Buy. All rights reserved. Best Buy, the Best Buy logo, the tag design and BestBuy.com are trademarks of BBY Solutions, Inc. For personal, noncommercial use only.

Skip Navigation

My Account

Order Status

Customer Service

Español

Best Buy - Buyer Be Happy.

Weekly Ad

Store Locator

Outlet Center

Services

Gifts

TV & Video

Audio

Car & GPS

Cameras & Camcorders

Computers

Mobile Phones & Office

Music, Movies, & Books

Video Games & Gadgets

Home & Appliances