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Best Buy Store Exchange and Return Policy

We understand that exchanging and returning products is often a frustrating experience, but Best Buy strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below.

To exchange or return an item purchased in one of our stores, please bring the item to any Best Buy store and our customer service representatives will be happy to help you. In order to process the exchange or return, please follow the guidelines outlined below.

Exchange and Return Guidelines

Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:

14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors
30 days for all other products
45 days for all products for Reward Zone Program Premier Silver members

Non-returnable items
Some items are not able to be returned, including:

Labor, delivery, and/or installation services
Pre-paid cards such as music, photo, video, or phone cards
Digital content (e.g. music downloads from Napster)
Pitch In™ Card contributions
Consumable items such as food, drink and batteries
Items that are damaged or abused
Items that are missing accessories, such as remote controls, cords, and cables
Etched or otherwise personalized items
Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund

Original receipt
To help facilitate the return, bring the original receipt as well as photo identification for all exchanges, returns, price matches and warranty repair services.

Restocking fee
A restocking fee is applicable in some product categories, unless you are a Reward Zone Program Premier Silver member, the item is defective, or the fee is prohibited by law. The restocking fee charges are:

25% for Special Order Products, including appliances
15% for opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems
10% for Apple� iPhones

Promotional items and bundles
As a benefit to our customers, Best Buy occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a TV and get a $100 gift card or 50% off of a DVD player, the $100 value of the gift card or the total value of the DVD player would be subtracted from the refund.
When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Best Buy. For instance, if your receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.

Refund method
Your refund will generally be in the same form as the original purchase. However when the item was purchased with cash, debit or a check in an amount greater than $250, the refund will be in the form of a mail check mailed within 10 business days of the return.

Mail in rebates
When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.

Country of origin
The item must be exchanged or returned in the country in which it was originally purchased.

To protect your personal data
Please remove all personal data (e.g. computer or wireless phone data) from any exchanged or returned products. Best Buy is not responsible for any personal data left on or in an exchanged or returned product.

Best Buy discretion
Best Buy reserves the right to deny any return.

Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.

To return special delivery items, Performance Service Plans, or Black Tie Protection
To exchange or return items that were delivered, such as major appliances, TVs, furniture and included accessories, please call 1-888-BESTBUY (1-888-237-8289).

To return or cancel your Best Buy Performance Service Plan or Black Tie Protection plan, please call 1-888-BESTBUY (1-888-237-8289).

For purchases made at www.bestbuy.com or Best Buy for Business, please reference the details below BestBuy.com
Policies of www.BestBuy.com may vary from our in-store policies. Please see the Best Buy.com Return Policy.

Best Buy for Business
Unfortunately, exchanges and returns of BBFB product purchased through our in-store kiosk, catalog, or via www.BestBuyForBusiness.com cannot be processed at stores at this time. A return authorization can be obtained by calling 1-800-373-3050. Open items returns are not accepted. For full details, see the in-store kiosk, catalog, or www.BestBuyForBusiness.com.

Thank you for choosing to purchase your technology products and services at Best Buy.

Learn more about Returns

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