On-Site Device Setup or Diagnostic

Service Highlights
A Geek Squad Agent will come to your home or office and professionally install your computer system, tablet, mobile device or networkable device, or the Agent can diagnose software or hardware issues on one computer system or device. The Agent will also show you how to use your new technology, and you'll have the opportunity to discuss any questions you have.
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Ratings & Reviews

Overall Customer Rating:
74% of customers would recommend this product to a friend (25 out of 34)

Service Features

Service Includes ONE of the Following:

1. Connection and initial setup of one (1) computer system (computer, monitor, keyboard, mouse, and speakers).

Computer setup involves: Wire management using cable ties when needed; initial computer setup on first startup; installation of 1 hardware (hard drive, optical drive, internal card, MP3 player, scanner, printer, etc.) and 1 software.

The Agent will also:

Configure existing Internet access and single existing email account

Remove any unwanted applications, install updates and apply AgentTweaks; add the computer to an existing wireless network; test computer for proper functionality.

2. Initial setup of one (1) tablet or mobile device.

Tablet/mobile device setup involves: Initial device setup on first startup; add device to an existing wireless network

Aid in setup of app store account and installation of up to 2 apps of your choice (additional charges may apply based on app chosen).

The Agent will also: Adjust system and power settings for optimal performance; activate pay-as-you-go cellular account, if applicable.

3. Initial setup and connection of one (1) networkable device

(e.g., NAS/network-attached storage drive, Blu-ray player, Apple TV®, etc.).

Networkable device setup involves: Physical connection of the device to a display, if applicable; initial device setup on first startup; add device to an existing wireless network; confirm network functionality.

4. Diagnose software/hardware issues on one (1) of the above device types.

Service does not include moving or removing an existing computer system; virus and spyware removal or hardware repairs; or setup of a new wireless network.

Online Service Order Details:

You'll receive an email with a redemption code and instructions for scheduling your service. This email usually arrives within 15 minutes.

Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details.

For questions, or to cancel or reschedule your appointment, please call (1-800-433-5778).

Overall Customer Rating

3.7 (34 Reviews)

Product Features Mentioned In Customer Reviews

Product images, including color, may differ from actual product appearance.