On-Site Video Device Setup

Sit back and let a Geek Squad Agent set up your Roku, TiVo, or other streaming media player, or BluRay player.

After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778). Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.
Cardmember Offers

Overview

Service Features

Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.

Connect 1 new video device
We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.

Download new features
We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.

Provide resources
We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.

Final steps
We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.

This service does not include network setup or configuration, video stream service configuration, or installation, setup or configuration of a new or existing TV.

Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.

Should you need to change your appointment date after you've scheduled your service, call 1-800-GEEK SQUAD (1-800-433-5778) to reschedule.


Product images, including color, may differ from actual product appearance.