If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own.
After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
Repairing the issues
We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
Streamlining the user interface
If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
We'll test the device to make sure everything is working properly.
*This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include any hardware installation.
Do not buy if you already have a virus..
Posted by: shouldhaveknown from: Keller, TX on
I read the first/ only review of this product and was leary of purchasing it myself, but thought maybe it was just one person's bad luck.. I purchased theproduct, was sent the email with the product redemption code and followed the instructions.. Received an invalid ID code message.. tried several times, and even attempted the other code that comes in the email with no success. Called Geek Squad hotline to get it straightened out, was transfered to someone who they thought could help.. She tried, and was unsuccessful and her comment was "your computer may already have a virus".. she was very sweet, but I already know my computer has a virus which is why I purchased a virus removal program.. She transfered me to mission control, they had no idea what was going on, so I was transfered to a remote access tech who spent about half an hour trying everything he could on my computer to get the program to be accepted. He stated that if there was a virus he would try to just remove the virus himself instead of getting the program to do it, but it would take up to two hours on the phone and remote access, which would be a pain, but I would get over it to get my computer safe again. After he tried everything he was legally allowed to do, he eventually had to call me back to get a hold of the help desk, and we tried a couple of other options as a last resort, including deleting my account altogether and starting over, with no success.. his only suggestion that he and his help desk could come up with was to call the geek squad hotline and ask them for a refund, and possibly complain enough that they would maybe upgrade me to the tech support plan for 199.00 for a year for up to three computers, free of charge since I had already paid the 160.00 plus time spent on the phone, so I am about to try that.. All in all.. this is just a waste of your time no matter what, but the staff is very polite and they do genuinely try to fix the problem, they are just unable to..
197 out of 211 found this review helpful.
DO NOT BUY - SAVE YOURSELF THE FRUSTRATION
Posted by: cls128 from: Saltsburg, PA on
"0" Stars was not an Option, or I would've chosen it!! 2 Hours of my life that I will never get back! I purchased this "service" through www.bestbuy.com. It appeared as though it was going to save me time and hassle of having to take my computer to a Best Buy store to have the Geek Squad remove any virsus that maybe on my computer. I purchased this service, received my redemption code and instructions within the 15 minute time frame. I followed the instructions and kept getting an error message that my "order ID code" was invalid. I tried several times, then called the 800 number I received with the redemption code. 2 hour long story short, I had 2 different tech agents remote access my computer and they couldn't get the redemption code to work. I was then told to contact Best Buy because I had been speking with the Geek Squad tech support. They said it was an issue with the redemption number. I then called the toll free number for Best Buy. No one there knew anything either and transfer me to tech support. Again, they were unable to help me as they didn't even know about this service being offered. All they could suggest was transfering me to their order team and having a refund issued. The gentleman came back on the line after a few minutes and said that he explained to the order team representative what was going on, and was told that, even though they are not supposed to, they would issue me a refund which would show on my account within 5 to 7 business days. I thanked him for his help, but thought WTF, why wouldn't they be permitted to issue me a refund for a product that wouldn't work. So now I will wait and see if I get the FULL refund which would be the cost of the service, plus tax. I should've just taken my computer to the store to get fixed. It will take them about a week to service and cost me an additional $50 or so. Thanks for wasting my time online Best Buy Service!!!
268 out of 299 found this review helpful.
Agent tried selling us another computer
Posted by: uggggg from: chicago on
Took our lap top to the Geek Squad with the protection policy expecting to have it fixed without any cost. We were told they needed to backup our files on an external hard drive so they wouldn't get lost. If we did it we would transfer any viruses over. We spent $150 for this service (we already spent $200 on the protection policy). The original problem was the computer would shut down while in word. Frank in the Schaumburg Geek Squad spent about 15 minutes trying to get us to buy an apple computer. Before he would check in our computer. The computer came back 2 days later and still does the same thing. Waste of $150 for the backup. I could have reformatted the drive myself.
190 out of 212 found this review helpful.
Posted by: AntiBestBuy from: on
most best buy techs lack basic trouble shooting skills such as correctly finding malfunctioning components they just worried about selling services and warrentys then actually completeing a cumstomers untit they had already paid for......its a retail store they put sales agents in the geek squad to give themcthe apperance of being a technician jus to sell servies!!!
101 out of 116 found this review helpful.
Don't believe these negative reviews!
Posted by: Alfie from: on
Something is fishy here. Only 4 reviews all one star. My experience with Geek Squad Tech Support has been outstanding. My wife and I have had several remote repair sessions, all with a positive result. I'm not getting paid to say this. It just seems unfair.
12 out of 42 found this review helpful.
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