Philips Norelco S9721/84 Shaver 9700: Achieve smooth results with this easy to use shaver. The dual-blade design captures hair and contour technology follows every curve for a close and comfortable shave.
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Buyer Beware: Disappointing product, Poor quality!
Posted by: Sandman from: on
I am a longtime Braun user and switched to Norelco because this shaver was supposed to provide a similar shave in much less time. That was true for about the first month. After that, the quality of the shaves went downhill. The cleaning station began leaving a residue on the shaver. The shaver would shave one small part of my face really well, but make the rest too sticky to be shaved because of the cleaning gel that remained on the head after cleaning. After this continued to be a problem for a few weeks, I stopped using the cleaning system. However, the shaver still performs poorly because the residue from the faulty cleaning system will not wash off.
I contacted Philips Norelco about the issue. They agreed to replace the defective cleaning station, but would not replace the cutting blades. This is a hardline policy, apparently. In normal circumstances I would agree with it, but the root cause of the blades no longer working is THEIR OWN CLEANING SYSTEM.
The shaver is only three months old, but it has to be within 45 days to get a full replacement. So, I am stuck with a $300 shaver that performs very poorly. I am once again using my five-year-old Braun shaver and getting a far superior shave.
I am disappointed with the shaver and very disappointed with Philips Norelco. I have previously been very happy with their products, but this experience has me made reluctant to purchase from the company in the future. I will not be purchasing a Norelco shaver again and recommend that you do not purchase this shaver unless you get a separate warranty from a store that provides a full exchange for at least a year.
13 out of 16 found this review helpful.
A MUST HAVE!!!!!!!!!!!!!!!!!!!
Posted by: Capone from: on
Every man who shaves needs this S9721/84 if you can afford it then get it you will not regret it.
9 out of 10 found this review helpful.
best electric shaver I have ever used
Posted by: Phil from: on
I was given a Norelco shaver over 10 years ago as a gift and was disappointed with how although I could shave with it, it was never a very close shave. Besides that, my skin has always been very sensitive, and I would break out after nearly every shave.
Over a month ago I bought this model, from the 9700 series, and have been blown away by its quality. The shave is almost as close as some of the best manual shavers you can find. I can dry shave to the point that not only is all stubble gone, but that the skin on my face stays smooth for almost as long as when I've used a manual blade with shaving cream. The fact that this shaver cleans itself at the push of a button using the cleaning/charging base also takes a lot of maintenance issues out of the way. My skin and my wife are thankful for the purchase as now I get a great shave and my skin is in much better shape too. If you can afford this, get one!
7 out of 7 found this review helpful.
Initially happy, but it's going downhill
Posted by: Ron1004 from: Louisville , KY on
Purchased 30 December 2014
In my opinion it does not perform any better than my old SensoTouch 3D Shaver.
I retired my SensoTouch 3D Shaver because the replacement heads got way too expensive – for those of you still using this shaver, you can change it to the same head as the 9000 series.
One regret that I have is not going with the 9400 because I really don’t see the need for a digital readout for remaining battery life, whereas the bar display on the 9400 is more than adequate.
The high and low speed adjustment is a bit of a gimmick – who would shave at less than full speed and power?
Update 15 June 2015:
I’ve just received a warranty replacement cleaning station.
The cleaning fluid pump in the cleaning unit failed – the little electric motor shaft corroded right through and the impeller fell off.
Update 27 June 2015:
The head partially detaches with the slightest sideways force while shaving causing the drive coupling to disengage and screech.
The head attachment on my old 3D is still solid.
6 out of 6 found this review helpful.
Good Electric Shaver
Posted by: Juice1906 from: Long Beach, CA on
At first the razor head has to adapt to your skin per instructions and that's true. I was second guessing the purchase the first week but the second week the shaver started removing all facial hairs leaving smooth skin.
5 out of 5 found this review helpful.
JUST THE BEST SHAVER EVER
Posted by: chekko from: on
I bought it for a friend's birthday and he was so happy , that I bought one for myself and it is just the best , you can use it in the shower, it is so soft and gives the smooth shaver ever
6 out of 7 found this review helpful.
Cant be Beat!
Posted by: TechBuyer1 from: Cave Creek, AZ on
I have used other Philips Norelco shavers and decided to take the plunge and spend the money on this model. Boy am I glad I did. It shaves like a razor. This is the best electric shaver that I have ever used.
3 out of 3 found this review helpful.
Posted by: Paris from: on
This is hands down the best shaver I have ever owned. It's waterproof and gives the closest shave. Being able to use it with standard shaving foam is weird at first but I prefer it to using a safety razor.
I do recommend this this shave, if you got the money for it.
3 out of 3 found this review helpful.
Posted by: Scottusnr from: on
So easy to clean and the shave is closer than most ordinary razors
4 out of 5 found this review helpful.
Great Razor (Norelco Razor 9700 - Black)
Posted by: hukilauh from: on
I've bought and used Norelco Razors in the past. All of the Norelco Razors that I've owned have worked well and have been long lasting. Most of the razors have lasted between 5-7 years on average.
This razor is the best one of the Norelco Razors I've used. I've only owned it for a week, but if it lasts as long as the others I've owned, then this one will indeed have been the best electric razor I've owned.
The dry shave is the same as past Norelco Razors. So if you are looking to compare to the dry razors, this one works as good as the other Norelco razors. I normally do a dry shave, with an occasional wet shave.
The wet shave, I use Gillette's Fusion Proglide Sensitive Gel. It works great as a wet razor and I have no skin irritation. I've only owned one wet Norelco Razor prior to this one, and that razor worked fine but no where near as easy to use or clean.
This razor, as mentioned by another post, allows to clean the razor with or without the clean system, which is a plus compared to other razors that only allowed one or the other, as using the cleaning system will charge the razor unnecessarily at times.
The best features are being able to use it as a dry or wet razor, being able to change the power level / speed used (3 speeds to choose from) and being able to see what the actual battery life is. Otherwise, this razor basically compares to other Norelco Razors for both dry or wet, but just combined. It is pricey, I was able to get it for about 55 bucks off due to a Price Match. So you will definitely will want to shop around if you want to save money, like most of us do.
The Con is the detachable side burn razor. It's easy to detach and reattach though, so it's not that big of a deal. But if you like to have an all in one, this razor doesn't offer that.