Protecting Online Accounts

NOTE: Recently, several widely used websites have had security breaches that affected their customers. These did not involve breaches of Best Buy. However, some affected customers may also have accounts.

Steps to Protect Your Online Accounts

You can help protect your account by creating a strong password, changing it regularly, and keeping it private. When you create a new password, try using these tips:

  • Create a unique password for this site and don't re-use passwords.
  • Don't use a single word, even if you use letter substitutions.
  • Longer is better; sentences are okay as long as they're not a well-known or well-used phrase. Nonsense is the best.
  • Include numbers and special characters (&, !, " are a few examples) to make your password even stronger. You can use any character on the keyboard. Get creative!
  • Passwords are case-sensitive, so use a mixture of upper and lowercase letters.
  • Choose a complex password that you are able to remember without writing it down.
  • Don't share passwords with anyone.
  • Don't use information easily found on the Internet (for example, personal information that could be found on Facebook, Twitter or other social media sites).
  1. Change Passwords Often
    You should change your password every 90 days to help protect your account.
  2. Use Different Passwords Across Websites
    Don't use the same username and password combination for multiple websites.
  3. Check Your Credit Card Charges
    Be vigilant about ensuring all your charges are legitimate. If you see any suspicious charges, contact your credit card or bank and the retailer through which the order was placed to have the charges removed and, of course, change your sign-in information on any compromised account.
  4. Use Anti-Virus Software
    Install anti-virus or anti-malware software from a reputable company. Note: After it's installed, run a full scan of your computer. Need help? Visit a Best Buy store near you or call the Geek Squad at 1-866-501-9350.
  5. Be on the Lookout for Phishing and Smishing Scams
    Phishing scams arrive in your e-mail, while smishing scams come to you in text messages. Learn more about these scams


Find answers to commonly asked questions about orders, product information, returns and more.


Looking for an answer? Browse articles or search the community.