Same Day Delivery FAQs
What is Same Day Delivery?
- Best Buy is offering Same Day delivery in select areas and ZIP codes. If the Same Day delivery option is available in checkout, you can choose it for delivery by 9 p.m. the same day when you order online. This service is available for both residential and business customers. Same Day orders can only be placed online at BestBuy.com.
How do I place an order for Same Day delivery?
- Same Day orders can only be placed online at BestBuy.com. If the products are eligible and you are ordering by the cutoff time, simply select Same Day delivery as your level of service during checkout. Please note that the Get It By date is set for today.
Who will be delivering my Same Day order?
- We offer Same Day delivery through our partnership with Deliv. Deliv specializes in same-day delivery in select areas across the U.S.
- Drivers wear black shirts and have a lanyard with ID
- If you are available, the Deliv driver will ask for a signature for an order on their mobile device
What if I am not available when the delivery partner arrives?
- If our delivery partner attempts delivery but you are not available and they cannot find a safe place to leave your order, they may try to contact you at the phone number you provided during checkout. If we are unable to complete delivery, the product will be returned back to the store and you will be refunded the same day or next morning.
- If a signature is required for your order and delivery is not able to be completed, your order will be returned to the store and you will be refunded the same day or next morning.
Why are some products not available for Same Day Delivery?
- Most products that are in stock at the store will be available for Same Day Delivery. Some dimension and weight restrictions apply.
What if I don't receive my delivery?
- Check tracking link to see order status. If product is showing delivered, check around your home to make sure the driver didn't leave the product in a hidden location. If you are still unable to find your product, call 1-888-BEST BUY (1-888-237-8289) for help. Please have your order number ready for faster service.
- If Deliv was unable to deliver your product, the tracking link will show Returned Back to Sender. The product will be returned back to the store and you will be refunded same day or next morning.
Other Helpful Links
Find answers to commonly asked questions about orders, product information, returns and more.