Organize your fresh and frozen groceries in this Samsung RS25H5111SR side-by-side refrigerator, which features a Twin Cooling Plus system that maintains optimal storage temperatures and humidity levels. The digital controls allow simple operation.
Measure Twice, Deliver Once Learn how to measure the space where your refrigerator will go, so that you can be sure it will fit. Watch the video ›
How to Prepare for Delivery and Installation Learn how to get ready for the delivery and installation of your new refrigerator. Walk the path, check your hookups, order new parts, and empty your old refrigerator. Watch the video ›
Posted by: Raebel from: Madison, WI on
I really like this fridge. It's pretty inside and out. The lights inside make it easy to see all the food items.
The only cons are the noisy ice maker. It's pretty loud when dumping a tray of ice. But it doesn't happen often (at least in my house) so it's not too bad.
I also miss my built in soda holder in my last fridge. But am able to make due with one purchased elsewhere
20 out of 20 found this review helpful.
Does the job but not high end quality
Posted by: JDouglas from: Tampa, FL on
I bought this refrigerator in a package with all new appliances for my kitchen. It looks great, has lots of storage space, the shelves are sturdy, and I like the temperature controls. The only problem we have is that the ice maker is smaller than our previous one and it makes a lot of weird noises when producing ice. It seems we downgraded in that area.
21 out of 23 found this review helpful.
BEWARE if you have frequent power outages.
Posted by: Duffy24 from: Westchester, NY on
My power flickered off briefly and both times the unit shut down into demo mode. This "saves" the condenser unit however it does NOT reboot when power resumes. I lost a full load of food each time. The company says the demo mode is a safety feature. I disagree. Unless you are monitoring your unit frequently, you will not notice it is off until there is a puddle of melted ice on the floor and your freezer is defrosted. It would be great if the unit chimed when power has turned off an on, similar to the clock feature on the stove, micro, etc. The unit is GREAT otherwise. However I would never recommend it due to the demo mode. Would NOT purchase again and sorry I recommended it to a friend who experienced this also.
16 out of 16 found this review helpful.
Could be a Lemon
Posted by: SAMSUNGED from: Knoxville, TN on
After 12 years with a troublesome refrigerator we decided to look at a new appliance. Since there were only two of us in the household, capacity didn't really matter. We were looking for the latest technology that would be energy efficient and trouble free.
The unit was delivered on June 1, 2014. All seemed good for about two weeks when the ice maker would not dispense ice. The chute was clogged. I emptied it. The next day the same thing happened. I referred to the owners manual that suggested we lower the freezer temperature. Went from zero degrees to minus 3 degrees. That didn't help. Lowered to minus 6 degrees. That seemed to work but the ice wanted to clump together. The ice maker is on the door. The ice clumping made me suspicious of the temperature in the freezer. I went out and purchased 6 dial refrigerator/freezer thermometers and put three in the freezer and three in the refrigerator. The next morning the freezer temperature was plus 14 degrees and the refrigerator was plus 46 degrees. Contacted Samsung. Suggested unplugging the refrigerator for a few minutes and then plugging it in. Sort of the old "reboot" the electronics trick. That didn't help. Set the refrigerator side to 34 degrees. The temperature wouldn't budge and go lower. Set the unit to power cool. That brought it down to plus 37 degrees but I had to turn off the power cool for fear of freezing the items in the refrigerator side. In the meantime, the temperature in the freezer was now going down to minus 14 degrees and would slowly creep up to plus 10 degrees. Then one evening we heard a sound similar to a muffled motor boat sound coming from the rear of the unit. It sounded like a weed wacker at idle was my next thought. Contacted Samsung. The suggestion was to have a service call made. I completed on online form. The service request form required me to scan my original invoice into my laptop and transfer it into Samsung's service request. I received a service request ticket number at that point.The next morning the weed wacker noise went away. I waited for a response. The response was in the form of an email. The email stated: 1. Defrost the Fridge for 2 hours. Make sure to remove all of the foods inside of the fridge. 2. Physical damage or any damage is not cover by the warranty. Y/N. 3. Set the unit into Serviceable position. Y/N. 4. If there is no manufacture's defect, customer will be paying for the service center's evaluation and trip charge. Y/N 5. Alternate phone number. Send us another service request including the troubleshooting you performed and we will get back to you again. This ticket will be close since your going to create another service request.
That was some email and I wanted to have someone come and take the thing away and drop ship it to the Samsung CEO's front door. I responded not to nicely to the email as you can imagine. After five days another email followed and stated that they would be sending someone to my home to look at the refrigerator. Two days later a tech came, looked at it and said that the issue could be with the main circuit board.
So now I wait for the tech to return with a new circuit board. I will update this review a few days after the circuit board is replaced. In the meantime I cannot recommend this unit.
21 out of 24 found this review helpful.
I love my side by side
Posted by: DICKY from: KISSIMMEE, FL on
I like a side by side configuration. I have owned a side/side with a freezer drawer on the bottom and it is not as functional. My side by side has plenty of room in the freezer and it is easy to organize food in the drawers and shelves. There is plenty of room in the refrigerator side for all my food items, items I use multiple times each day. The lighting in my refrigerator is its best feature. Having many small bright lights allows light to reach all items that are stored.
12 out of 12 found this review helpful.
Died within three years...parts not available..RUN
Posted by: JJMI from: on
Purchased this Samsung side by side with twin cooling system and within three years fridge side has died. Had Samsung-recommended repair service out, only to be told the needed parts are not made any more!!! Now we have a large shiny silver paperweight in our kitchen and are living out of a cooler. Samsung support is useless...will not stand behind their product. Do your research online...this is a known problem.
13 out of 14 found this review helpful.
Not so great
Posted by: STLEngineer from: St. Louis, MO on
It keeps everything in the freezer cold and the fridge side is great. However; it's very noisy and Samsung has told us that this is normal. The compressor is very loud. Will definitely not buy another one. Only Samsung appliance we have an issue with.
14 out of 17 found this review helpful.
Don't Buy Samsung
Posted by: Jack from: on
Samsung refrigerators have interior shelving and drawers made of thin brittle plastic that break very easily, even with light use. They are very costly to replace. Pictured are two broken door shelves from the second set I have had to buy in three years.
10 out of 11 found this review helpful.
Posted by: ErieBill from: Erie, CO on
We bought this refrigerator as part of a complete kitchen appliance upgrade. The game manufacturers play is that they have very stylized handles, so to get appliances that look the same, you have to get all the same brand. We chose Samsung because of features we like on the refrigerator and dishwasher. We have a wall on the left side of the refrigerator that limits opening the freezer door to 90 degrees. We wanted a refrigerator that has a slim profile for the things (ice maker, bins) mounted on the freezer door.
The first unit delivered was DOA; the lights inside didn't even light. (Yes, it was plugged in.) Best Buy delivered a new one the next day. We heard a high pitched noise and called Samsung to see if this is normal. They said it was not and set up a service call. (Mr. Appliance of Fort Collins, Colorado; I don't recommend those guys.) Every time the service man was here things got worse. The first time he ordered a part, but when he left the refrigerator was no longer level (it was level before he got here) and the freezer door was rubbing on the wall. When he came back, he had the wrong part. He leveled the refrigerator, but then the doors were not even. The freezer door was at the bottom of its adjustment range and the refrigerator door was at the top of its range, but the freezer door was higher than the refrigerator door. When Samsung called to see how the repair went, my wife told them of our tale of woes. They immediately said they would replace the refrigerator. The third one was the charm. This unit works great. I love the digital temperature readout; no more sticking a thermometer in the refrigerator to try to adjust the temperature.
Kudos to Samsung for their customer-focused approach, calling to follow up on the repair and making sure we were treated right.
8 out of 8 found this review helpful.
Not a good product
Posted by: Sigi from: Zapata, Texas on
1st set was delivered and did not work. 2nd unit was delivered a week later and has stopped working exactly three months later. No help from Samsung or Best Buy. Here it is 14 days later and Samsung still cannot send a repairman. I should have stuck to GE and purchased elsewhere.