Samsung 28.2 Cu. Ft. 4-Door French Door Refrigerator: The Twin Cooling Plus System inside this Samsung refrigerator maintains optimal conditions in both the refrigerator and freezer compartments, so you can easily keep your groceries fresh. If stored containers accidentally leak, the 5 spill-proof, tempered-glass shelves make it easy to wipe away the spills. And you can access filtered ice and water right through the door, so you always have beverages on hand for guests.
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Samsung and Best Buy
Posted by: NUMBER1CUSEFAN from: Victorville, CA on
First I must say the store personal who helped us to the delivery guys who installed the refrigerator...very professional, informative and a pleasure to work with!
The Delivery was on time and they made it look easy! Great Job everyone!
This Samsung 28.2 French Door, 4 door refrigerator in stainless has a great design and looks beautiful. The controls on the black panel above the ice maker are easy to use plus gives you information on the freezer and fridge temperatures that are easy to change. Opening the French doors seeing the brightness of the LED lighting was beyond my expectations! The design, quality, adjusting, and look of the shelves are easy and very functional. I must say thank you to the engineer who placed the water filter between the produce bins! How EASY that will be to change! Coming up next is the best feature...the slide out door just below the French Doors. Another great ideal with options! The storage of frequently used items at 4 flex zone temperature settings was a huge plus and deciding factor over other brands and models! If your looking for an update to your old refrigerator I would highly recommend this model and design!
30 out of 30 found this review helpful.
Good All Around
Posted by: DocRx from: on
I have had this fridge for almost a month now and have enjoyed it thoroughly. Coming from a side-by-side I love all the space and functionality. There are a few minor flaws that I would have like to seen implemented into the existing design. The water/ice dispenser is slow to respond when the lever is depressed but this is a minor thing I'm just extremely impatient. The ice cubes are smaller than average but once again an insignificant thing. Inside I would have liked to seen a better slider for the humidity controls on the drawers as they are very loose. I am enjoying the self-contained drawer immensely as I use it to exclusively to chill drinks. I like the slider partition mechanism but wish there was a way to lock it in place as the force from opening and closing the drawer along with the weight of the drinks tend to move it around a lot. I also have some issues with the height of the shelves too especially the large ones up top which barely can accept cartons or jugs of milk juice etc.
11 out of 11 found this review helpful.
No more Samsung
Posted by: buckeye from: on
Purchased this refrigerator from Best Buy last June. Worked fine till a few weeks ago. Started noticing ice forming in freezer department on sides. Called Samsung, sent out a tech. He found a dent under the freezer door causing the problem. He called Samsung service dept. they were rude to him yelling they were not doing anything about it. They say it was damaged in shipping. The dent was in a spot where you would not see it unless you got flat on the floor with a flashlight or the door was taken off. I made numerous calls to Samsung repeating the story number of times. Though they cared ended up with three transaction numbers. Said it would go through the review committee. Got a call and was told they were doing nothing. Was stuck with a damaged refrigerator. Called Best Buy, sent out tech. he confirmed it could not be fixed. Was offed a new refrigerator, which we came in and picked out. Needless to say it was not a Samsung. Will never buy a Samsung product after what we went through with the customer service department. Have heard other complaints about them. We will however continue to shop Best Buy.
14 out of 14 found this review helpful.
Posted by: Mickey100 from: Glens Falls, New York on
The unit I thought I ordered and the one that was delivered were close but not right. Didn't notice until my old frig was on truck and door of house had been replaced. Delivery people were quite helpful, but that is where it ended. Went to store next day and had hard time getting anyone interested in my problem. Finally talked to manager and he gave me a choice keep what I have with price adjustment because it was now on sale or pay more to get the one I wanted. Because this was a price match for a frig I was going to buy from Lowes I wasn't about to pay more. So I keep the one that was delivered, now BB has the same unit on sale for $200.00 less than I paid. Only problem with the unit itself is the doors do not shut easily and the door alarm isn't loud enough. I have rental units and purchased several appliances from BB, this is the first time I purchased one for myself. BB sent survey regarding purchase, gave poor review and after two months I have not gotten a response.
6 out of 10 found this review helpful.
I want to send it back
Posted by: Homealone2 from: Covington, LA on
The first refrigerator that was delivered was damaged by the delivery people. The second refrigerator, the doors are getting out of alignment (a known problem) and it is very loud (also a known problem). Best Buy has been great and I will see if they are able or willing to fix it. This is an expensive refrigerator and it falls well short of my expectations. I wish I had believed the other reviews!!!
6 out of 6 found this review helpful.
Posted by: Disappointed from: on
I originally planned on purchasing the Whirlpool model of this refrigerator, however, the new 10 year warranty seemed too good to pass up. Everything went smoothly with the sale, and delivery, however, reporting a problem was difficult to say the least. The refrigerator was delivered with the doors misaligned. The left door sat visibly higher than the left door. As far as I can see, it does not currently impact function, however, I'm not an expert. I expressed my concern to a representative at Best Buy who pretty much told me that because I did not buy the extended warranty, there is nothing they can do. They recommended that I called Geek Squad and then Samsung. The guy at Geek Squad seemed like he was going to be helpful. He said all the right things when he called 5 days ago, but I have yet to hear back as a follow-up. I'm going to contact Samsung next to see if they are able to fix this issue, and if they can't, I'll just return it for the Whirlpool model.
6 out of 6 found this review helpful.
SAMSUNG customer service STINKS!!!!
Posted by: Sadlymisguided from: Katy TX on
I got the new fridge as a Christmas present (2013). We knew immediately that it was not property making ice. After repeated calls to the manufacture and service calls they concluded that the fridge was defective from the factory. We were told we could get a refund or replacement fridge. All I wanted is a fridge like I originally bought. By May that model was no longer available. Samsung was not helpful and even rude. The whole process was very lengthy and frustrating. I finally got a replacement fridge in May 2014. Best Buy stepped up and went above and beyond to make this situation right because the Samsung, the manufacture refused! We will defiantly continue to use Best Buy for our appliance shopping but will think twice before we purchase another Samsung product. Their products have nice features but if there is ever a problem they are not NICE to deal with, and that is a deal breaker for me.
23 out of 25 found this review helpful.
Decent space, but the water line breaks constantly
Posted by: LGartenb from: Gainesville, FL on
We have owned our fridge for one month. In that time, our water filter has frozen on us twice. Once the water filter doesn't work, the refrigerator no longer dispenses water and stops making ice. Even when set at 42 degrees F.(which is above average as far as refrigerator temperatures go), the water filter freezes. Samsung has been unwilling to resolve our problem, resulting in me disassembling and thawing our water filter about every other week. Since the unit accumulates a layer of ice, you must take apart the whole assembly to remove it. Samsung will send you a D.I.Y. guide on typical problems if you put in a service request, and claims if they have to come out and one of these solutions fixes the problem that they will charge you for the service. If you do not enjoy learning the mechanics of your refrigerator on a regular basis, I would not recommend buying this model (or a Samsung, in general).
19 out of 21 found this review helpful.
Looks Nice, Works Nice
Posted by: EGoldie from: on
Had the fridge for a few weeks now. Ice production seems to keep up well with my family's needs. The drawer/shelving layout seems very good and can handle all sorts of shapes and sizes with plenty of room. The middle drawer is currenlty being used as a deli drawer since that's basically what you're giving up in the fridge portion by having this drawer. I can see it coming handy when entertaining to hold large platters or be useful for kid snacks one the little one is old enough to reach.
Only thing I've noticed is that the compressor is a bit louder than the 15 year old unit that this one replaced. It's not "loud" per se. You can't hear it at all once you leave the kitchen....but it is a bit louder than I would have expected from a new appliance.
Regardless, it's a non issue so I'm not worried about it.
Only thing I would change is to make it a bit easier to reach in and grab some ice out of the maker without having ot take the whole unit out.
7 out of 7 found this review helpful.
Great at first, but wait a few months
Posted by: xsquid9 from: Olathe, KS on
Purchased in February and it was great. However, in July something broke and it will no longer switch between crushed and cubed ice. Since this was not a big deal I procrastinated and didn't contact Samsung support. That has now become a three week nightmare. Still have not had a service person scheduled to even come out and determine what is wrong. Samsung customer support is probably the worst support I have ever dealt with. They originally assigned the ticket to one local company that I was never able to get in contact with. Then a week ago Samsung called me, I explained the situation and was told they would assign to another company. Called Samsung yesterday as I still have not heard from anyone and the ticket was never transferred. The person with "Executive Customer Relations" told she transferred the ticket, called the Authorized Service Center herself, and that I would be contacted within 24 hours to schedule the service call. Plus she would call me back to follow-up. Well, here it is almost 36 hours later and zero calls.
I just want people to be aware of what they may be getting into.
I would not recommend Samsung products to a friend, unless I no longer wanted that person as a friend.