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Best Investment EVER
Posted by: cptnbladesmith from: Missouri on
This washing machine is, by far, the best investment I have ever made.
First of all, much like the Tardis, this unit is far bigger on the inside. I kid you not -- after we had it initially set up, the first thing we did was just start loading laundry into it until it was about 3/4 full, not really paying attention to how much was going in. After taking the laundry out of the corresponding dryer unit, we found that the total haul was 30 shirts, 4 pairs of pants, two towels that got tossed in by mistake, and an entire laundry basket crammed full of socks and undergarments. Even more awesome, is that the machine spends the first minute or so doing some calibration spinning to judge how much laundry has been loaded into it, and adjusts the time accordingly, making sure that everything gets washed just right, with no waste of resources. I should also point out at this point that, even without "extra spin" enabled, the clothes came out of the washer almost dry, which made them super quick to finish drying in the dryer unit. Then again, I suppose this makes sense if you were to watch the washer running on the spin cycle... it runs so fast that the water on the door is forced vertically upwards. Yeah.
Secondly, I don't know what magical creature Samsung has harnessed to power this beast, but this machine does the impossible. Let me explain:
It's a long story, but our apartment super-flooded (unrelated to the washer, I might add) and, by the time all was said and done, we had around 30 towels covered in mildew. White towels. Black mildew. That's usually game over. Ever the optimist, I threw them all in the washing machine on the yet-to-be-used "heavy duty" setting, loaded up the soap (no bleach) and let them go. End of the cycle, I pull the towels out, and they're completely clean. Not one spot of mildew on them.
A few month's later, a failed pocket checking attempt led to three ink pens detonating on a washer run and tye-dying an entire load of clothes. Not cool -- that's a lot of laundry looking at the dumpster. Again hopeful I put them back in on the heavy duty setting with just soap (no stain remover or OxyClean or anything), and let them go. Took them back out at the end of cycle... the ink was GONE. Every last drop. Gone. Like it never happened.
(Anyone with family members involved in sports, or that has kids in general, heed the above. It'll save you a LOT of money on not having to replace clothes. The key here is to use COLD water in conjunction with the heavy duty setting.)
Tales of epic feats aside, there are a few other things that I enjoy about this unit.
It's quiet. Tiny little apartment plus light sleeper usually results in the inability to run laundry while napping. Not so much the case. Additionally, the allergen setting has been really helpful with the spring/summer starting to pick up. To top it all off, it SINGS. At the end of cycle, the washer (optionally -- it can be disabled) sings out a happy little ditty that raises the spirits of everyone in the area. Only a machine could be that pleased about doing laundry...
87 out of 90 found this review helpful.
Samsung -Never again
Posted by: Jas808 from: on
I recently got a Samsung front loading washer from Best Buy, and it broke in less then 3 months. There customer service is AWFUL!!!!! The washers computer broke and locked my husbands cloths in the washer. They couldn’t send someone to look at it for 2 weeks. The clothes were stuck inside smelling up my house. Finally they came and got it open. The mechanic said he had to order a whole new mother board (another 2 weeks without a washer) He also stated if I were you I would ask them to replace the unit. When I called Samsung and let them know, they gave me a complete runaround. Finally when the mechanic returned to fix the washer- he said Samsung didn’t send all the parts he needed.
First off why are they rebuilding a machine that is less then 3 months old! Secondly, Samsung has not followed up with me at all despite the several times I have called and complained, Lastly Samsung has not offered any type of compensation or an attempt to try and make it right by issuing a new washer.
I WILL NEVER BUY SAMSUNG AGAIN!! I was planning on buying the matching dryer to have the set, but now refuse. Samsung does not stand by there products and treat there customers like dodo
111 out of 120 found this review helpful.
Posted by: WashingMom from: on
Seal on this washing machine broke after 3 months of normal household use. Samsung would not cover the part under warranty and we will be paying for the repair out-of-pocket.
42 out of 44 found this review helpful.
AWFUL, BROKE WITHIN 1 YR, CUSTOMER SERVICE AWFUL
Posted by: CSL11 from: on
My husband and I bought this washer based on the reviews. HUGE MISTAKE. About 7 months into having the washer, it completely stopped working. The drum would no longer spin, and it was useless. "Luckily," we were within the manufacturer's one year warranty. OH MY GOD, SAMSUNG WAS A NIGHTMARE TO WORK WITH.- an incompetent customer service team with a terrible system. Not exaggerating, we had to make 20+ calls, each of which we were referred to someone else, and told the same thing every time, "we will call you in a few days." They sent two separate repairmen out who looked at the machine, shrugged their shoulders, and said they couldn't help. It is now OVER ONE MONTH after we placed the initial claim, and we are still waiting for our refund. Save yourself the trouble and DO NOT BUY SAMSUNG. Faulty product and customer service that was horrendous beyond words.
54 out of 59 found this review helpful.
Posted by: raisins from: on
1. It weighs the load to adjust times, even though the selection shows a certain time for each kind of cycle.
2. There is a Child lock, so those little fingers cant do anything once the washer is locked and on.
3. Clothes come out virtually dry. All reviews have stated this,its true and a much appreciated pro. Sometimes when the load is small I can dry out the things on a stand, and it takes about an hour to dry them out completely.
4. Drains well. No left over water in the detergent/bleach compartments.
1. The buttons are digital touch, so there is no feeling of pushing buttons. Can be finicky sometimes.
2. Cannot change the settings (adjust time etc) once the washer is on.
3. If the child lock was enabled during the wash, you would have to turn the washer power back on to unlock the child lock, and then open the door, if you wait till the end of the cycle and power shuts off.
4. Some deep stains have been left behind. I use Persil 2-in-1, and Resolve. Results might vary when using another detergent, but not sure by how much.
5. Loooong cycles. Especially if you use the sanitize or allergen cycles. I like to run household underwear in the sanitize cycle, but the loads are usually small and it seems like a waste of resources, and not so good for the clothes to be soaking for 2 1/2 hrs. For some reason, it does not seem to weigh the load and adjust time on a sanitize cycle.
IMPORTANT * I initially had a problem with water left over in the detergent/bleach compartments. After every cycle, I noticed water back up all the way to top of the cups, then the Geek Squad guy (thank goodness, we took the ext. warranty), told us that the blue compartment separator should always be in, because though a plastic one, it creates a siphoning effect to drain excess water. Before he told us that, I did not think we needed it in there, because I hardly used bleach.
Also, make sure the water pipe coming out from the back form the washer does not have too much of a 'dip'. Apparently that causes some trouble with the draining.
35 out of 38 found this review helpful.
Samsung front loader
Posted by: Shelly from: on
Samsung front load washing machine is great until the day the warranty runs out. Dealing with Samsung is worse than surgery without anesthesia.
Never again, and that includes all Samsung products.
50 out of 57 found this review helpful.
Good washing machine
Posted by: littleredriley from: on
I've had this washing machine for two months. I was leery of buying another front loader due to the mold build up on my previous Kenmore Washer), but after reading tons of reviews and checking Consumer Reports I decided this was the way to go.
-They've redesigned the tub so it drains the water out. I have no sitting water in the rubber gasket to wipe out. This means no mildew!
-sleek looking design. Easy to use and figure out.
-Huge capacity! I can do twice as many loads as my old machine.
-Child lock to prevent kids from messing with the dials
-Spins the clothes out really well. Even though I have a smaller dryer, I'm still able to dry my clothes faster because they are so well spun.
-Cleans very well. Clothes don't have residue.
-Gentle on my delicate items.
-loads stay balanced. No more having to open the door and rearrange items mid cycle.
-quick wash cleans well if I'm in a hurry.
-Wash times are ridiculously long. The sanitize cycle is 2.5 hours!
-I haven't noticed a huge improvement in stain removal (even with steam) over my old machine.
-the machine is quieter overall, but the spin cycle can get very loud. My machine is balanced, but it still vibrates. I have a second floor laundry room, though, and have heard this is a common problem.
-This model doesn't come with a sport cycle
I have been very happy with this washer. I would recommend.
30 out of 31 found this review helpful.
Two best weeks of my washing life.
Posted by: ShopperX from: on
The Samsung washer was fantastic. Got clothes amazingly clean, has a wide variety of easy-to-use features that make choosing the right cycle simple. We even behaved like folks from a commercial, holding up whites and gushing about how white they were. Then, less than three weeks in, the front seal popped off, leaving the restraining spring cascading around the drum. Spent the better part of several days with Best Buy and Samsung on the line getting Samsung to schedule a repair that still hasn't occurred. Hoping for a good outcome, but very disappointed that it had a failure so early in.
51 out of 58 found this review helpful.
Buy the insurance
Posted by: Jinsh from: on
I love the washer- does what it supposed to. But after two weeks, a squeaking noise is heard during part of wash cycle and spin cycle. The noise got worse with each wash although it doesn't seem to affect the washing capability.
We bought this just before Christmas so customer service was busy. we finally had enough of the high pitch squeaky noise, but by then BB said I'm outside my return/ refund period. We didn't want to return, just want service to fix the noise but because it's outside the 15 day period, they said they aren't responsible for anything. Called Samsung - took 3 tries because customer service center (outsourced to somewhere in India) has to put my order to local machine repair company (I'm in Sacramento) who in turn have to call me and schedule time for the technician to come out. Appointments were full for at least a week ( I'm thinking if my machine broke down I'll be very upset if I had to wait so long) before a slot is available for tech to come for troubleshooting. Tech showed today ( from Techtikon)- very professional and efficient. Opened the whole machine and added a noise filter ( a piece of foam to line the front metal cover of machine). It seemed easy but we would never have guessed it was that. We were thinking it was leveling issue and tried to fix the feet in different height which didn't help.
In hindsight, I wish I bought the insurance!!! We didn't think it's necessary - c'mon im buying a Samsung !!! And we've owned Samsung washer dryer for past 7 years- never had a problem. The Samsung tech said he's fully booked everyday which tells you machines do break down. He did say this model ( esp front loaders) didn't seem to have that much issues. But the calls he get are usually when the unit is more than a year old which means it's outside the standard manufacturer warranty!
Good to note that he said usually it's s maintenance issue that were lead causes of machine breakdown. There is a filter on the left bottom of the unit which he said we should periodically clean to keep it clean. Sounds simple ...have to make a mental note to do it.
Another note is if you are considering this model, check with your local utility company for rebates. We didn't and found out the wf42H5000AW model (I think a couple cycles lesser than this 5200 model we bought) would have qualify the rebate which would have saved us $150.
I'm sort of dissapointed to learn that stuff these days all necessitate warranty purchase on top because the rate of things falling apart and service costs are so high that IF you do need to make that call, you wish you paid for that warranty. Now, I'm just praying the machine will be ok beyond manufacturers 1 yr warranty.
17 out of 17 found this review helpful.
Usually very happy with Samsung products
Posted by: Bill from: on
My home is well stocked with Samsung products and I am usually predisposed toward buying this brand. This washer purchase was necessitated because the exact same model I purchased 3 years ago irreparably stopped working. I had to buy this model because I have it stacked on a Samsung Dryer and they tell me that you cannot stack competitive brands.Hopefully, this one will last at least 5 years. Something tells me that I should have bought the extended warranty. Why do we pay 3 times as much as we used to for appliances that last half as long?