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The BEST washer I have ever owned
Posted by: Becky from: on
This is by far, the best washing machine that I have ever owned. It does what it says it does and promises great results, which is the truth. My favorite feature of this washer is the ability to pause the cycle and add forgotten items through the little door. You're then able to restart the cycle and go on about life. My second favorite feature of this machine is that it has a sanitize and allergen option. With a disabled son that isn't yet toilet trained, we wash a lot of clothing due to potty accidents. You can also select normal or quick wash with this machine too. It is large enough to wash a king size comforter with ease, and when I say it is clean and thoroughly washed, this is no exaggeration. I am very happy with my choice. Samsung has not disappointed me yet...I also have the matching dryer, which is also a phenomenal machine.
12 out of 13 found this review helpful.
YEP!!! I love this Machine
Posted by: Trabmada from: on
We researched like crazy to see what machine we would want to upgrade to. I've been a loyal LG washer/dryer appliance customer for a while. I've always like their products. In the past 6 years I've had 2 (yes that's right) 2 motors that went out on LG washers so that was it for them. I found this Samsung Machine and did some careful research. I looked at reviews from MANY websites (amazon, lowes, home depot, sears, etc) and all showed that this was a machine customers recommended. My wife is a massage therapist so we are CONSTANTLY washing large loads of sheets (7-8 at a time). We needed something with a very large Capacity. This machine hit every specification we wanted. The front add laundry door when the cycle has started is kind of interesting. I never thought I would use it but I find myself adding to the cycle a lot.
Overall, I'm VERY impressed. The steam cycles are great. I don't know if it's all in my head but I put some pretty soiled clothes in the washing machine with a steam cycle and I really feel they come out better than I've seen with my washing machines in the past.
Either way, I don't think anyone would be disappointed with this model. Best Buy delivered and setup for me so that was an awesome added benefit. Definitely would recommend to family and friends.
10 out of 10 found this review helpful.
Should not have bought it from bestbuy.
Posted by: Saji from: on
While buying my home appliances, all my friends recommended to buy it from home improvement stores like homedepot, Lowes or similar. I had to buy it from best buy. At first when I received the order, there were some light scratches at the front bottom right corner of the washer. Called the store and asked if the washer was working fine and if I would like to keep it then they would like to keep it then they can offer 10% discount. I agreed. After a couple of uses, weird sound started coming. Initially we thought it might be because we were putting less load of clothes. But as we started using it regularly, the sound became prominent. On calling bestbuy to replace it, surprisingly they replied that it's the 16th day and so they would not replace the appliance but would send out a service person.
The service person came and said "it is very heavy. I alone cannot move the washer, if you can move it out off its tray the I can check it".
The delivery guy had mentioned in his notes that the washer seems to be defective and still best buy doesn't want to replace it.
My order had 3 items and since day one we have been having problems.
Initially the dryer was defective and had scratches and dent. we could not use it till they gave a temporary open box dryer 1 week later.
After a week of using the open box dryer we got our new dryer.
Never buy home appliances from best buy. Go with home improvement stores, already they give you better support and service.
15 out of 18 found this review helpful.
Best washer I've owned
Posted by: Apple1 from: on
I love my new washer!! Allergen and steam settings are AWSOME. Washed all my white clothes....they came out extremely fresh!! This is the forth washer I've owned and never had the results as with this washer.
9 out of 10 found this review helpful.
Clothes go in dirty...
Posted by: Larry215o6 from: on
... and come out clean!! Has tons of washing options and the "forgot the washcloth" Asswash option is very nice. Definitely a worthy investment.
6 out of 6 found this review helpful.
So Far so good!
Posted by: kchou777 from: on
Only had the washer 2 days, this washer has cleaned all our clothes. We are a family of 5, 2 adults 3 kids. This thing killed a week's worth of clothes in under 6 hours! The load capacity makes all the difference. We upgraded from a 3.5 cu inch whirlpool. This thing has been great thus far. My wife has been looking for clothes to wash now when they had been all over the place before. Will give 5 stars once we have had it a little longer. The larger Dryer is also very helpful for a family of this size or larger.
14 out of 19 found this review helpful.
Greatest machine on the market
Posted by: Jared from: on
We had looked at the LG before and decided on the Samsung. Best decision we made for washer dryer.
5 out of 5 found this review helpful.
Excellent Washer and Dryer
Posted by: Adam from: on
Wife loves the washer and dryer. Very happy that we waited and decided to go with the Add Wash
6 out of 7 found this review helpful.
Seems fine. Been a hassle though
Posted by: Spend7T from: on
Over Labor Day weekend, I went shopping for a washer/dryer combo and decided on Samsung over LG among others based on various reviews. They were in high demand and delivery was pushed out about 10 or 12 days via Best Buy. Lowe’s had them on sale along with an additional 10% off coupon. Best Buy matched the price which saved me the time of having to go to Lowe’s, even though Lowe’s guaranteed delivery 5 days out. I’ve usually shopped at Best Buy and I am an Elite Plus member there so I’ve had my share of experience with them.
Anyways, the first washer was supposed to show up via delivery truck, but I received notice of a back order via email the day before -- after my work schedule was already changed. Best Buy had no plan for when I would get the washer I had already paid for because Samsung left them in the dark. I was offered a chance to upgrade to this washer from the 6200, but had to pay out of pocket for the up-charge. This was fine by me because I needed a washer as soon as possible and the steam feature added value for me. Mind you, this cancelation was 12 days after I had already paid for the thing! Anyways, the department manager was helpful and rushed the new one out for delivery the next day. The delivery crew was great throughout the whole process and were in and out in no time. Unfortunately, I had to deal with them 4 times…
After the third load through the washer, it would not drain. I set it to drain and spin several times and that didn’t help. There was literally a drum full of water and a door that wouldn’t unlock without powering it down. Luckily Samsung has an emergency drain. For some reason, my home was built without a drain in the floor of laundry room so I had to spend about 35-40 minutes draining water into a flat tray through what amounts to a rubber straw this is not long enough for the job. Since the tube was short, you had to drain into something shallow because it couldn’t reach a bucket. Luckily I had my girlfriend with to share this struggle with. I was able to take the clothes out once powered down and siphon some of the water from the drum to speed up the process. Being that it was a brand new washer, I assumed there was something wrong with the drain. I unhooked the washer and ran water down the drain for 15 minutes straight without an issue, so the drain was fine. Being that it was a Friday night and approaching midnight, I put the project on hold. I called up Best Buy and all they offered was to schedule a technician for the next week. Once again, the day before the tech was supposed to show, I get a call saying they scheduled the wrong person for the job and had to reschedule again. This is the third time I had to take time away from work and counting.
At this point, I went to my local Best Buy and waited to speak to the department manager again. He was swamped and I had to wait about 45 minutes before we could speak. Meanwhile, a different manager saw me waiting and offered to help. I explained the situation and he offered to see what he could do. I was leaving for vacation later that week and needed clean clothes for the trip. He understood my dilemma and my disdain for the laundry mat and said he would try to get me a loaner until they could get their hands on a 6500. They had an open box Whirlpool WFW92HEFC that I could use for the time being. It had some cool features and did a good job, but that review is for a different place.
Later that week, I received a delivery date for my Samsung 6500. THE DATE WAS SCHEDULED FOR OCTOBER 11th, OVER FIVE WEEKS AFTER THE ORIGINAL PURCHASE.
As far as the washer, I have had a couple weeks to use it. It has a lot of features and I have used most of them at this point. Most loads take about 50-70 minutes. You can choose the soil level of clothes, water temp, and spin speed for most settings. It has handled several loads of full size comforters nicely. My king size bed sheets have never felt so clean on the white setting. Towels and whites in general look great and feel like they have been cleaned well. I have soft water at the house and use Tide HE detergent for some things, Woolite for a lot of my clothing and athletic wear, and downy fabric softener for clothes that allow it. I washed a lot of clothes on cold and have used water as well. The steam setting has been tested on a few things, including the bathroom floor mats. It handled them nicely and they seem very clean. It was difficult to drain and spin them as they are rubber on the bottom. I am still finding the appropriate settings. Normal has done well with clothes. Heavy duty for heavy fabrics like jeans and the bedding setting seems to help as well. I like that it has a 25 minute quick wash to freshen up clothes that don’t need a full wash.
At this point it seems like a good washer, I just wish the process wasn’t such a nightmare. Samsung has been struggling as of late when you consider the Galaxy Note mishap and other stories of appliances arriving dead on arrival. But that is a risk you take with most things these days, so just kind of have to sit there and take it because ultimately, nobody wants to take responsibility when things go wrong. I had no intentions of writing this much and haven’t proof read it so sorry for any errors or lack of clarity.
4 out of 4 found this review helpful.
Outstanding Washer from Samsung with many features
Posted by: Selva from: on
We bought Samsung - 4.5 Cu. Ft. 14-Cycle Addwash™ High-Efficiency Front-Loading Washer with Steam - Black Stainless along with matching Samsung - 7.5 Cu. Ft. 14-Cycle High-Efficiency Electric Dryer with Steam - Black Stainless during thanksgiving sale. Both was installed professionally by BestBuy. The look and feel is great for the washer and dryer combo.
This washer has lot of great features and it is 4.5 cu. ft. Capacity. The AddWash™ door eliminates the need to do an extra load of laundry just because you forgot an item. Now you can conveniently add in forgotten laundry after the cycle has begun, without starting all over again. You can get up to a 40% faster wash cycle* – without sacrificing cleaning performance. With Super Speed, you can quickly wash a full load in as little as 36 minutes.
With a washer capacity of 4.5cu. ft., you can quickly wash more laundry in a single load, saving you time and effort. Samsung’s Steam Wash technology uses the power of steam to eliminate stains without pre-treatment. Unlike other washers which release steam from above, Samsung releases steam from the bottom of the laundry tub, saturating every item in the load and leading to an even deeper clean.
It is very quite washer with Samsung VRT Plus™ technology are quieter than any other washers in its class and are now 40% quieter than regular VRT® . An innovative tub design and special sensors keep heavy loads balanced even at high spin speeds.
Self Clean+ technology keeps your washer drum fresh by removing dirt and bacteria – without the use of harsh chemicals – through a combination of soaking, pulsating and high speed spinning. Self Clean+ also sends reminders to clean the drum every forty wash cycles.
Smart Care phone app will remove calling skip customer service and troubleshoot issues straight from select smartphones*. Smart Care interacts with your washer and dryer to perform an immediate diagnosis and offer quick solutions.
There are plenty of settings in this washer. I am thrilled to have this black beauty washer and matching dryer and looking forward to use it for many years.