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Best buy very poor service!!!
Posted by: BBpoorsvc from: on
Brought dryer to be delivery and broken dryer hauled away but BB insisted that we need to buy the plug n duct work in order for their delivery svc can install dryer. BB delivery dryer but never installed n drove away with our plug. Tried to get credit for our plug but BB told us to go to the police n file for stolen property. That's their way of doing business over a $20 plug!!! First n last time buying from Best Buy!!!
30 out of 36 found this review helpful.
Do NOT buy
Posted by: SFDad from: on
this taught me not to buy samsung appliances. It broke down within 6 months and samsung seems unable to get a technician to show up for over a month. They appear to have one 'registered service agent' company for the Bay Area and act like its not their problem that they dont have availability. They refused to pay for a general appliance repair person who could show up same day. Their goal, I believe, is to make contacting and working with their customer support group so hard that you just get frustrated and give up.
10 out of 10 found this review helpful.
Dryer Heating Element Died
Posted by: Darix from: on
I purchased this unit on September 5th. It was delivered on the 11th. I have had this dryer for just over 3 months and the heating element has gone out. I will be contacting Samsung this evening to get this repaired.
This just does not give me piece of mind if this unit already has an issue this soon from purchase. My last Maytag dryer lasted for 15+ years without any major issues other than a dryer belt. I will update my rating as long as Samsung makes right on this.
9 out of 9 found this review helpful.
Will reserve opinion for later but so far so good
Posted by: Suzie from: Texas on
I bought this online to stack on top of the matching washer so I did not see it ahead of time. I have no opinion yet on it's operation since I just got it, but BEWARE, the control panel is slanted so that when it is stacked and you are standing on the floor, you cannot see the settings very well unless you are REALLY tall or use a step stool/ladder. It would not be a problem when used side by side. Not a deal breaker, but kind of a dumb design.
14 out of 17 found this review helpful.
My first Samsung Dryer
Posted by: thetoddshow from: on
All dryers have been front-loading since I can remember, but this is my first matching set, purchased with my Samsung washer (also reviewed). I purchased the pair because Consumer Reports rated Samsung models very high (and they had lower reported repairs than other models) and because Best Buy did a price match on a competitor sale. This unit must go on sale often since I paid $599, and recently I saw it at Best Buy for $579, so if you're in the market, keep your eyes opened. I made the mistake of going for the storage bins, I guess I thought it made them look cool, but WHAT A WASTE.... Nothing I use fits under the washer or dryer.
-Easy to use control panel
-Wrinkle prevention mode works well
-Musical start-up and cycle finish makes me smile
-Power and Cycle Start buttons
-Lint screen is EASIEST to use EVER
-Control panel reminds you to clean the screen
-Way larger than I expected
-Storage bin is WORTHLESS, save your dollars
-Occasionally I will have to run heavy loads through more than one cycle to get towels dry, but I own that I may not be using a high enough temp the first time
I will follow-up on this review based on my experience. This unit looks great next to it's washer counterpart, and the performance is as good as I have heard from people.
8 out of 8 found this review helpful.
Dead Dryer on Delivery
Posted by: BummedinBR from: on
The dryer never worked. The installers hooked up the washer and dryer and when they noticed the dryer did not work, they told me to get an electrician to check the plug. I had previously had this checked prior to delivery of the appliances but called out for the electrical plug to be serviced. I was told that the 220 and 110 outlets were in working order that the problem was in fact the dryer. It has been a nightmare to get Best Buy to come and pickup the defective dryer and refund my money. Two weeks and still waiting for this purchase to be refunded. I am unable to purchase new appliance until the "pickup" and paperwork are completed.
7 out of 7 found this review helpful.
Hasn't worked since I bought it
Posted by: 2345 from: on
From day one it hasn’t worked, there is no heat. It turns on and runs cold air, but no heat. I called Samsung and they sent out a 3rd party repair person who said it was the motor, but since he didn’t have a motor we rescheduled for a week later. He came back, replaced the motor, still didn’t work, he said it was now the computer, which of course he didn’t have, so we rescheduled for the next week. Received a call the night before his 3 visit saying the part still wasn’t in, so it was rescheduled again for 2 days later. Received another call the day of that visit saying the tech had called in sick and they would need to reschedule.
At that point I called Best Buy to exchange the product for a brand new one, they complied and the delivery was scheduled. However, I never received a confirmation call the night before delivery, so I called Best Buy to confirm. They confirmed they had all the notes for the exchange, and the delivery, but their order numbers didn’t match, so nothing was officially scheduled, and therefore I was not getting a delivery that day. I now have a new delivery day scheduled for tomorrow 1-9-15. I have had a “Brand New” broken dryer for a month now. I understand there are lemons, but all of the customer service issues between Samsung, the 3rd party repair company, and Best Buy is unacceptable. Easily the worst overall customer service experience of my life.
10 out of 13 found this review helpful.
Good all round
Posted by: Mikesgirl1990 from: on
I have owned this dryer for about 6 weeks. We are a really active family of 5- so my washer/dryer is going nearly every day!! This dryer has actually performed really well! Several different choices for size, time, drying temp etc...I can't imagine you would need anything more. I have a couple small things I've noticed which may help some one else. Cleaning the lint filter could definitely prove difficult for some one who has diminished use of fingers-- arthritis etc.....easy enough to check in the store, just have sales person show you how& see if you can manage...the other thing is more just an fyi... It does have a moisture sensor that doesn't work its best with only a couple items in the load-it will shut itself off as it doesn't sense any moisture- easy fix--just use timed dry-- it bypasses the sensor. Other than the above, I'd say this is perfect!
6 out of 7 found this review helpful.
Posted by: Justchris from: on
I had the dryer 2 months and I am already have problems. It turns off prematurely after running for about three minutes. I have been waiting over 3 weeks to get a repair tech to my house from Samsung. Don't try to take it back to Best Buy after. 15 days it will not be accepted. If you need a dryer or company that is reliable these are not them. I'm very disappointed that I even have this dryer in my house. Talk about a poor life decision. Take a gamble if you want too, I did and look where I am.
7 out of 9 found this review helpful.
Posted by: memsie from: Southeast Florida on
Bought this dryer as a pair to replace 15 year old machines. It dries fast and efficiently without tons of lint.