Samsung 4-Door French door refrigerator: Keep food fresh and organized in this refrigerator, which offers generous storage options, including a FlexZone drawer with 4 versatile temperature settings, and an exterior digital control panel. The Food ShowCase door allows you to view the contents of the refrigerator without letting cool air escape.
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Large capacity refrigerator but has a few flaws
Posted by: appliancelady from: on
Purchased this model as a replacement for the previous model which broke due to freezer sensor being ripped out due to poor placement of the freezer sensor. Very happy with the size and layout of the fridge and I love the middle drawer, as well as the showcase door. That is why I bought the newer model of this refrigerator. However, the ice maker is really small (typical with new refrigerators these days), and the top freezer drawer inside the freezer drawer does not come out all the way which is different from previous model. This makes it really hard to put ice trays in the top drawer if your family makes additional ice.
Beware of freezer sensor - it is located on the ceiling of the freezer with a cap that protrudes (it is not flush with the ceiling). If the cap pops off, there is a possibility that the freezer sensor can be ripped from unit if it gets stuck on food. If this happens, the refrigerator can not be repaired. Luckily my previous model was still under warranty and I was able to replace it. As long as you know where the freezer sensor is and what to watch out for, you should be fine.
33 out of 35 found this review helpful.
Dejected Samsung Fan
Posted by: AA2015 from: on
Today (Nov 14th 2015) was my refrigerator delivery and best buy was prompt in delivering. Happy with their service so far.
The main let down came when we switched on the refrigerator. It made a loud drilling like noise. The delivery/installation guy(s) said it might be just setting itself up [didn't make any sense]. the Sound stopped as soon as I opened the door. Me and my spouse mistook it for initial setup noise and things will be fine. It had been few hours the delivery guys left, the noise will not stop. My neighbors stopped by to check it I was drilling the wall or something. I had to switch off the refrigerator and call up Best buy for issue resolution. I didn't want to hate this machine - but, I do now. my spouse researched further and found out that these twin cooler systems have these issue and Even Samsung has in their support site for "Fan-hitting something (noise) and stops when the door is opened" sort of link - where they ask to stop the refrigerator and call support immediately.
I would have accepted this if this was an issue after I had spent few months with the machine - not on the very first switch on. This thing sure needs to go. Samsung should address this design / quality flaw as soon possible if they need to retain their customer satisfaction.
49 out of 63 found this review helpful.
Posted by: BestBuyAddict from: on
I was debating between a Samsung and a LG refrigerator. I had a LG and was not happy with their products. I finally decided on this model due to not only the looks and features but to the great reviews. Some of the reviews stated that it was noisy,I find I can hardly hear that it is running. Also they say the ice is loud, I find it is not any louder than any other ice maker.
This is a huge, amazing refrigerator. So much space for everything! aAnd boy is it bright! Things seem extra cold, not like my old fridge. Some of the features I didn't think I'd like were the Showcase door and the Flexzone drawer. Well, I was so wrong! I love the showcase door, everything my hubby uses right there for a quick reach! And the flexzone drawer is fantastic! No more yelling at the husband to shut the door!!! I also like the convenience of the flip up shelf and the sliding shelf! So very glad I went with Samsung!!! It is so much nicer than the LG. Yes I am so happy with our purchase.
19 out of 21 found this review helpful.
Samsung 27.8 Cubic Ft 4 door SS Black Refrigerator
Posted by: MWF1 from: on
Beautiful unit, Best Buy Delivery & set up was terrible. Damaged/scratches on top French Doors, bottom freezer door. Contacting Best Buy customer service was difficult, I ended up going back to the store to resolve the damage issues, they took care of us. I couldnt wait 2 days for another replacement unit. The delivery was like a hit and run accident! I wish Best Buy did not sub-contract delivery. The purchase was smooth and simple. Ice maker & Water dispenser takes up a lot of space in left upper French door. Leveling legs are hard to adjust. Samsung did a nice job! My wife is very happy. I will not purchase another major appliance until Best Buy does their own delivery and install by Geek Squad! I have three more appliances to replace in the very near future. We will not go through another nightmare like we did on the refrigerator delivery! It's sad, because we like the Samsung products and Best Buy. I want to purchase from our local Best Buy in Victorville, the sales and staff there take good care of our family and are always very friendly and helpful.
13 out of 14 found this review helpful.
Beautiful but Noisy
Posted by: Villager from: on
We were very impressed with the new black stainless finish and loved this refrigerator. The first one that was delivered made very loud popping noises many times during the day. Sometimes it was so loud that it would wake you at night.
Best Buy was very good about replacing the refrigerator and it still makes popping sounds but not nearly as loud as the first one. Samsung says that these noises are normal expansion and contraction noises but I have had many refrigerators over the years and have never encountered this kind of noise in any other refrigerator I have owned. I only hope that the noises don't get louder over time or I will be looking for a replacement.
23 out of 30 found this review helpful.
Well worth the ticket price!
Posted by: Yang from: on
My most valuable suggestion: Buy the 5 yr extended warranty. So many things like showcase door latch, and ice maker could wrong and render the product half useless that it is well worth it.
My only complaint is not product related, but with the 3rd party delivery company Best Buy outsources to. After 3 attempts, my fridge was finally delivered.
On to the product:
-Slide out bottom shelf for showcase
-Separate selection buttons for water and ice (opposed to 2 levers)
-Easy to maintain stainless
-Great center drawer with 4 pre selected temp zones
-Fast ice maker
-Convenient filter replacement at waist level
-Fully adjustable quadrant pull out drawer
-Wish ice maker would be incorporated into door, thus freeing up more fridge space
-Possible improvement on more pull out shelves on showcase
-More stainless shelving inside fridge
-Soft closing drawers would be a nice added feature in future models
Time will tell what components requires maintenance. I will update as necessary. Feel free to comment and ask any questions...will be happy to answer to best of my ability.
7 out of 7 found this review helpful.
Once working, fantastic fridge
Posted by: ThatGuy from: on
I've read the reviews about the one problem this model had (faulty internal fan), but there weren't many of them so I decided to go ahead with the purchase (there was an AMAZING deal on black Friday).
Well, with my luck being what it is, I got one with this defect.
Fortunately, I purchased GeekSquad protection, and was able to get it fixed relatively quickly (if you're unsure, get the protection. My repair bill would've been 350 bucks).
Now, the fridge is amazing. Super quiet, very efficient, lots of room and organization options. Would definitely recommend.
7 out of 7 found this review helpful.
DO NOT BUY A SAMSUNG
Posted by: Pissedoff from: on
HORRIFIC ICE BUILD UP UNDER THE FREEZER DRAWERS> Starts happening 1 year after purchase. Huge problem for Samsung GOOGLE it !
19 out of 27 found this review helpful.
Looks great sounds terrible
Posted by: mike from: on
Finally received fridge after month long back-order. The black stainless does look very nice but the compressor is very loud, not sure by the sounds of the fridge if it will last a year. Very disappointing.
15 out of 21 found this review helpful.
Not Really Black Stainless
Posted by: Ewelyn from: on
I fell in love with the look of the black stainless and was set on buying all 4 pieces for my new kitchen. I went to the store one last time to check it out and i am glad i did. These products are not made of real black stainless, it is regular stainless steal with a thin coat of black. This means the fridge scratches very easily and shows the light stainless steel color underneath which makes it very visible due to the color difference. I can't believe how cheaply the doors were made. I was able to accidentally scratch it by just opened the door and had my bag with a zipper next to it. I have 2 kids, can't imagine how the fridge would look like in 6 months. So disappointed.