Best One Yet
Posted by: skepticsam from: Yuma,Az on
This is another stellar Shark. This seems to be their best one. They are rated the highest in the industry for a reason. Great suction. Easy to dump and clean. The canister latches are strong. The bucket holds a lot. Easy to maneuver. The attachments work good. The nozzle brush roller seem lightweight but very durable. Great suction. Pet hair no problem. There were issues with other models on the bucket latches and nozzle brush roller but it seems fine. Long cord. Easy to clean filters.
54 out of 55 found this review helpful.
worst customer service ever!
Posted by: amber5252 from: on
i would give no stars if that was an option because of the warranty and customer service!
8 months after purchasing this item it will no longer power on. clearly still in the 5yr warranty we are offered to have it fixed. we pay shipping to them which ever method we see fit and pay $20 for return shipping. i don't have a box to return this in!! nor am i interested in paying shipping wither way for a product UNDER WARRANTY!!! the other option is to have a replacement sent for a "fraction of the price" our total for a replacement with shipping and tax is $101 and we will have it "on our door step" in three days. after being absolutely POd about the situation we are in with a product UNDER WARRANTY we decided on the replacement because shipping the current one back is a huge hassle! Shark should have sent us a shipping label and paid for the return. this would leave us the PITA to find a box that i would have groveled about but not complained any further than to my spouse.
i call back to pay the $101 and have my replacement in 3 days and guess what!?!? THEY ARE ON BACK ORDER FOR 6-8 WEEKS!!! this is absolutely unacceptable and asinine customer service! i will NEVER EVER purchase a shark again by the off chance something goes wrong!
41 out of 48 found this review helpful.
Horrible Customer Service
Posted by: RBoysenberry from: on
This is a great vacuum supposedly with a 5 year warrenty. It broke after 2 months. I called Shark, was told they'd replace it. They sent an entirely different (cheaper) model which I didn't want. I told them this, they said, 'it's in the warrenty; we can replace it with a similar vacuum if the first one isn't made anymore'. I told them this isn't the one I bought, it doesn't have the features I need. The new and improved replacement model for the one I bought does but is more expensive. They said 'too bad thats all we can do'.
Their vacuums are great, their customer service and warrenty are totally worthless.
I brought it back to the Costco where I bought it - they had more in stock and replaced it.
Even tho I love the vacuum I will never deal with this company or buy a Shark again. They have no integrity.
39 out of 46 found this review helpful.
Posted by: ejbrophy from: Stratford, NJ on
his is a great vacuum. This is easily the most powerful one I have used. Perfect for pet owners/ This grabs all of the hair from the carpets, rugs, and with the great attachment, the sofa too. The suction on this thing is incredible. Recommended to anyone looking for a cleaner living area.
14 out of 14 found this review helpful.
Excellent and versatile vacuum.
Posted by: MisterE66 from: Pocono Lake, PA on
This vacuum is excellent. It is easy to use and to change configurations from carpet to bare floor, and from canister to upright. The tools are also easy to use. The price was excellent too. It cost about half of what our old Oreck cost us.
13 out of 13 found this review helpful.
I got Wowed
Posted by: 3cats1dog from: Asheville, NC on
Wow. Wow. This has great suction, useful functions, transitions from hardwood to carpet, crosses door thresholds easily, is self propelled, and is shockingly quiet. Got this one after I returned a consumer reports top rated Hoover, which just didn't work for me. Confession: I think the commercials that I've seen for the Shark are a little hokey, and I thought all the "things" the vacuum can do was kinda gimmicky. Try prying it from my hands now.
It's easy to push on the hardwood floor, and is very quiet with the brushes off. The brushes "on" only raise the noise level slightly. It pulls itself when the brushes are on, making it easy to use on carpet. It is fairly light. It does not need to have the height adjusted for different surfaces. The way the wand works is really clever. You can pull out the long wand, which is long enough for getting the floor corners or under furniture, or the short one, which helps with upholstery. The way the vacuum detaches from the roller brush is brilliant, making it easy to carry out to the car in the driveway to vacuum it. It has a rolling base that converts it into a canister vac, sort of, making it easy for this purpose.
It has suction adjustment on the wand, to turn it down for delicate items like drapes. This is the only area that could use improvement-an arrow or something showing that you are increasing or decreasing suction would be good, but I don't use this feature, so I don't mind. With 4 pets, I need full suction, all the time.
The cord is long enough-yes, I wish is was automatic rewind, but I am so happy with the way this vacuum functions, I can wrap it manually. The canister is easy to empty.
I am very happy I gave it a chance, because it's great for me. Will likely order some additional attachments from the website soon.
13 out of 13 found this review helpful.
"One of the best vacuum cleaners"
Posted by: Eric from: Maryland on
I had bought this vacuum cleaner for my mother. She absolutely loves it. Out of the box assembly was pretty straight forward. She was a little confused at first but once I showed her she has no issue with it anymore. For the price versus other vacuums this one is by far exceeding our expectations, with phenomenal performance, attachments for about any situation, easy cleanup or emptying the canister, and the ability to disconnect the floor cleaner and carry around the canister with you. The allergen filters are all easily accessible for cleaning. On top of that it is very lightweight and versatile. All of it is backed by a 5 year guarantee from the manufacturer. If you don't mind spending a little more for a vacuum cleaner than most of your streamline ones I would highly recommend this product.
14 out of 15 found this review helpful.
Posted by: Munchkin829 from: New Jersey on
Having two white cats, my house is almost impossible to clean, with hair EVERYWHERE. This vacuum is excellent on couches and throw rugs, and cleans up litter so easily. Highly recommended for pet owners
16 out of 18 found this review helpful.
Very poor customer service if machine has problems
Posted by: Disgusted from: on
If you have problems with your machine, you have to send it to the company at your expense, pay $20 for them to send it back to you, and be without a vacuum for 4-6 weeks. They do not manufacture parts to have machine fixed locally. Local vacuum repair shop said the vacuums are considered disposables by the company. I was only able to use the machine less than 6 months without problems.
13 out of 15 found this review helpful.
Lasted 4 months!
Posted by: Ladylori1975 from: on
I would not recommend this product to anyone because even with a 5 year warranty you have to pay for shipping and handling of a defective item! This will at least cost you 40.00+. And good luck getting any supervisor on the phone while trying to contact a shark representative. They will refuse you and give u a million excuses including they are in a meeting, unable to talk to you for whatever reason. Spent over an hour on the phone with 10 different representatives who refuse to give their supervisor. I will never buy a shark product again!