Whirlpool 19.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Water: Do more than just keep your groceries cool and fresh with this Whirlpool refrigerator. The SpillSaver glass shelves contain leaks and spills for easy cleanup, while the humidity-controlled crisper drawers prolong the life of your produce.
Measure Twice, Deliver Once Learn how to measure the space where your refrigerator will go, so that you can be sure it will fit. Watch the video ›
How to Prepare for Delivery and Installation Learn how to get ready for the delivery and installation of your new refrigerator. Walk the path, check your hookups, order new parts, and empty your old refrigerator. Watch the video ›
There are Better Choices
Posted by: Idontdonicknames from: Portland OR on
I decided it was time to replace my old, but faithful Top Freezer (by Whirlpool). It was showing wear and the compressor was starting to sound stressed and worn. Being the mechanical geek I am, I figured it was a good excuse.
So, i went out shopping prior to black friday and my options where very slim. There are only 6 or so models that will fit into a 32" opening and this was one... Given it had excellent reviews all around and the price was quite cheap on Black Friday, I scooped one up..
When I first got the fridge, I was thrilled. Water in the door (NO ice though), pur filtration system, a neat half shelf. A nice big deli/meat/whatever drawer.. I was stoked...
However, with in a week, I quickly knew this love was gone, and with in 6 weeks, I would have a completely different fridge
There are many things to like:
It fits into a small space nicely, it looks really sleek, its got a really powerful ice maker, a dispenser for chilled water, a nice water filter (that's easy to change), the controls are simple to use. It seems like a perfect package
But what I didn't like:
Cheap, CHEAP, CHEAP quality. The door bins are made out what I am guessing to be a polycarbonite blend of some form. They don't feel like they will hold up over long term use. In fact, i've read and seen where they have broken. I had an issue with the trim around the glass for the deli drawer (see picture). In fact the deli drawer and crisper drawers are made of the same material, and because of there larger surface area, they will bend and flex in your hand. Plus the drawers do not roll smoothly at all.. They are very rough and feel like there rolling on gravel
There are 2 full width shelves, with the middle one having a shelf that slides in. That's nice.. However, the top shelf will bow if you put to much on it. It very much flexes and again, has a cheap feel to it. The second shelf with the slider shelf is far sturdier but, with the shelf slid back, there is very little useable area. its a long L shaped thing with about 10" front to back of useable space with the part slid in and then to the side there is about 16" side to side and the full depth. Its enough, but oddly configured.
Forget putting large bottles in here with out sliding that half shelf back. They won't fit and there's no way to configure the shelves to make that happen. Since there's only full shelves and a few slides for them, its impossible to reorder the shelves in any other way. Its very annoying and even for two people, it quickly usurps all the space inside
The crisper drawers where another huge complaint.. One they where that cheap, flimsy plastic.. Two, they where of differing sizes, one being rather large, one being rectangular. It didn't quite make any sense to me what so ever. Plus there is this fresh keeper gizmo in the drawer to keep produce decent. It didn't seem to work for my stuff, but maybe that's because mine would not keep the temps steady. Also, the bigger of the two drawers didn't seal shut at all, there was 1/8"-1/2" gap in between the shelf and the top lip of the drawer. I've noticed this same gap in several display models. Overall it just felt cheap
The deli drawer is really nice and of a good size, but again, cheap plastic materials and the trim around the front edge that feels so thin and cheap, almost like plastic mini blinds that have been in the sun for 10 years. It wouldn't even stay attached.
Back to the door bins. You can forget using most of the bins for gallon jugs. Only the bottom right one will hold a gallon of milk. There is a tilt out/pull out condiment tray and its a nice idea, but the extra space used to make it tilt and come out, could have been put to use with another gallon sized door bin, thus allevating the need to always have that half shelf slid back (we always have several things of juice going so that alone would have been a huge help). The door bins won't hold really tall items either in the middle and there's no way to re order them to do so. You either need to put them in the tilt out condiment gizmo or hope there not too tall for the top bin. Steak sauce and so forth has to go in either place. And mostly on the left door. The right door can't handle too many tall bottles.
One perk is the really nice interior lighting. If you need a bright, cheerful interior for you're fridge, this is it. My replacement I noticed is very much lacking in this area. I can live with a dimly lit fridge though (You can see every corner very clearly in this whirlpool.
The pull out freezer is very nice, the bins are full plastic and are made from a much more durable plastic imho. The ice maker is wonderful and when mine actually worked, it produced alot of ice in a short time. However, the bottom part of the freezer drawer (the bottom bin) has a 65 degree angle built into it. YOU CAN NOT fit pizza boxes down here. I had bags of frozen veggies and so forth stacked down here and it worked fine for that. i had a few boxes of other things mixed in as well and that was ok. but we tried putting just vacuum wrapped pizza down there and it got all bent. They wont fit in the top drawer either. The ice bin usurps most of the space and it just isn't big enough for a boxed pizza. A vacuum sealed one maybe. But that's an if. And then you have to stick your ice cream and such up there as the drawer wont close with ice cream in the bottom bin unless you stick it all the way on the bottom and then it may get burried under the other frozen foods. The freezer was decent overall, just hard to figure out how to best use the space
My main issue was the lack of temperature control. I dunno if my unit was just bad or what, but I could never keep an even temp in the unit. The front display and the manual recommend 3 snowflakes for both compartments. 3 snow flakes for the fridge would sometimes sour milk and spoil stuff, other times it would freeze everything. 4 snowflakes almost always froze everything and seemed to make everything rot/spoil just as fast. I've never had celery go bad in 4 days before. Ive also never had a fridge that would freeze everything in the back and spoil everything up front. It was just awful trying to keep it at an even temp. I in fact lost some very expensive medication because it froze and was ruined. That sent me over the edge. The snow flakes are "cute" and a "novel" idea, but lets go back to a bar or number system. 1-5 works for me.. The energy saver setting is hard to set on the controls and I dunno, it just seems there are too many buttons and such for the simple functions. Its easy to figure out, just seems overly complex. My unit also had an issue with the door alarm not working and about a week before its return, it started working.The light for the water dispenser looks nice, but its just a joke really. Overall, I was not impressed with the user interface for this fridge. It can't hold a temp and the controls just seem over the top.
My only other issues where the doors (or how they closed) and the finish on the sides
The left door was hard to keep closed. I've noted this on almost every in store model I've looked at and its been mentioned in a number of reviews. If you open just the left door, you need to slam it hard to get it to close all the way. and then the right one pops open. Or if you open just the right door, the left one pops open. Some times you have to slam the left one to even get it to close. It was annoying because several times the left door got left open/ajar and the darn door alarm didn't beep, so that didn't help the temp. control. A big part of what is the door latch mechanism and there is this long "pillar" in between both doors, that's hinged on to the left door. I'm not sure what purpose that pillar serves, but that pillar makes it difficult for the doors to close properly with out slamming them. Plus the latch system requires the pins to slide in a track of sorts and that track is just molded into the fridge liner.. Overall, its a very poor and odd design for a french door fridge. Its not one i've seen used much and it doesn't need to be used. There are many refrigerators with french doors that don't need a pillar.
The last part is minor. The outside parts of the cabinet look like cheap plastic.. Although a very nice finish, they just look and feel like heavily grained plastic. On the stainless steel models (as an fyi) this is gray plastic, which looks very nice. It just feels cheap
To sum everything up, this is a very nice fridge for a small kitchen and a small family. More than 3 people and I think your gonna need a second fridge (we got a second fridge because it couldn't hold all of our juice and drinks). If you can use the space and are good playing fridge tetris, you might like this. If you are gentle and easy on stuff, the flimsy feel to the plastic may not bug you.
But, the lack of temp control, the fact that my unit lasted 6 weeks before need catostrophic repairs and the fact it just feels very cheap and flimsy and doesn't feel of good quality, should turn you away. I am a former appliance repair tech and a major mechanical geek and I will tell you, this is the most sorry product I've ever bought. I am glad that the store stood behind the product as well, as the manufacturer did not. In fact, some of the issues I've noted here are known complaints with this model and there are repairs for them, but the manufacturer doesn't see fit to offer those with out much prodding.
If you can live with the above, this will be an awesome fridge. But I hope this gives you my .02 cents on what I feel was a huge mistake. I'm just glad I was able to exchange my unit at no cost for a different brand that better fits my needs
66 out of 74 found this review helpful.
Total Waste of Money
Posted by: bigjake73 from: on
A truly awful purchase. If you are considering purchasing this refrigerator, odds are that you are doing so because of space limitations (at least that was why we ended up buying it). There simply HAVE to be better alternatives out there. The first issue that we encountered was that the ice maker wouldn't keep working, because the sensor arm would not drop down after you closed the freezer. Whirlpool did send me a replacement arm, but by that time I had implemented a work-around of placing a piece of plastic tubing around the existing arm to weigh it down. The more disturbing issue is that the refrigeration area has VERY inconsistent temperatures, freezing on some shelves, warm enough to spoil food on others. After reading many reviews with similar issues/complaints, I contacted Whirlpool (this was shortly after the one-year warranty was up, of course), and their answer was to contact a repairman. I had already read of countless people having similar issues, which were not remedied by replacing various parts during expensive service calls, so I decided to try to make things better on my own. I was able to do this by placing tape over half of the bottom two air vents in the refrigerator compartment. This seemed to divert more of the cool air from the bottom shelf (where things had been freezing) to the top shelf (where things had been spoiling). This has been working for over a week now. So, in summary, this major appliance is only running reasonably because of fixes I did myself with plastic tubing and packaging tape. So much buyer's remorse. Please don't buy this product.
16 out of 16 found this review helpful.
Best French Door style fridge for the size
Posted by: CJICantLie from: on
My wife and I went with this fridge as it was pretty much the only fridge that was not Side by Side or Top Freezer style on the market that could fit our space(<32"). It was also one of only a few french door style with door water dispenser. We also liked the LED lighting(won't have to worry about bulbs ever again).
Lots of space(if you can find a good configuration of the shelves)
Works well(had ice within hours of hooking up)
Deep freezer drawer - Can store lots of frozen items(more than our old side by side, that's for sure)
Limited shelf configurations - Making it a bit difficult to fit taller items like wine bottles, OJ, Milk and similar.
Door doesn't swing wide enough - There is a stopper bracket mounted near the bottom hinge of each door, but removing it only grants a few more degrees of opening, not enough to make a difference. The door shelves are so large, combined with the door only opening so far, that you need to squeeze your way into the main compartment of the fridge to really get anything.
We knew when buying it and having looked at the floor model that we would have to deal with some of those cons, and it was still worth the purchase. It is a good price and well-featured fridge for the size we needed.
8 out of 8 found this review helpful.
Posted by: Sgjs from: Loveland, CO on
I love the features such as water filtration, air flow, drawers with adjustable humidity and temperature, the ice makers and water, and the bottom drawer freezer. The adjustable shelving is great as well. Plus it fits into the space that I have. It is easy to see and reach food.
8 out of 9 found this review helpful.
Great refrigerator if you have a small space
Posted by: LMCDutch from: on
I only had 32 inches for a new refrigerator. This model is wonderful. It's so easy to keep things organized as it has three drawers and many shelves on the sides. I love having the freezer on the bottom with the two drawers it has, once again very easy to organize everything. The filtered water on the outside and the icemaker inside are also very convenient. Love my new refrigerator.
6 out of 6 found this review helpful.
GREAT REFRIGERATOR FOR SMALLER WIDTH
Posted by: MYTFNE from: WILLISTON, FLORIDA on
I WAS LOOKING FOR THE MOST CU. FT. I COULD FIND FOR THE AREA I HAD AVAILABLE. DID NOT WANT ANYTHING THROUGH THE DOOR BECAUSE THE ONE I WAS REPLACING WAS A SIDE-BY-SIDE. IT HAD ICE & WATER THROUGH THE DOOR. IT TOOK SOOOO MUCH ROOM UP INSIDE & ON THE DOOR. THIS HAS WATER IN THE DOOR & TAKES UP VERY LITTLE SPACE & I LOVE THE ICEMAKER IN THE DRAWER. WASN'T EVEN LOOKING FOR ONE WITH FRENCH DOOR & THE FREEZER UNDER BUT I'M SURE GLAD I FOUND IT.
8 out of 9 found this review helpful.
Overall it is a nice fridge
Posted by: edenprairie from: Saint Paul, MN on
Overall it is a very nice refridgerator and it fits our needs. I was happy to find a refrdigerator small enough to fit into the space we had that still had a few upgraded features.
7 out of 8 found this review helpful.
Posted by: meecheemac from: on
I thought it would be smaller and not hold as much as my old one but it holds the same amount. The lower freezer is much more convenient then the side-by-side. Very Happy.
5 out of 5 found this review helpful.
Great double door Fridge for the size
Posted by: Bela1 from: Boston on
I love the Fridge how big it is. The only thing not happen with is that the water is not always cold. You can only get 8oz that would be cold.
5 out of 5 found this review helpful.
A refrigerator that fits
Posted by: lees49 from: Stockbridge, MA on
We needed a refrigerator with a through-the-door- water dispenser, but that would fit in a tight space. This was the only model we could find. This is our first French door model, and we like the convenience.