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Enjoy peace of mind knowing that you're covered if the unexpected happens.
To get help, just bring your product into a Best Buy store. For any covered issue, we'll repair your product, get you a replacement (if the product is available), or issue you a store credit, or gift card up to the original purchase price, including taxes.
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
Get a one-time replacement for your original non-disposable battery (or product if it's an integrated battery), if it fails to hold at least 80% of its original charge specifications.
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
This could be a problem with an internal part, how the e-reader was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.
Make sure to protect your new e-reader. Geek Squad Protection enhances your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your e-reader fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.