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Make sure to protect your new e-reader. Geek Squad Protection enhances your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your e-reader fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
To get help, just bring your product into a Best Buy store. For any covered issue, we'll repair your product, get you a replacement (if the product is available), or issue you a store credit, or gift card up to the original purchase price, including taxes.
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
Get a one-time replacement for your original non-disposable battery (or product if it's an integrated battery), if it fails to hold at least 80% of its original charge specifications.
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
This could be a problem with an internal part, how the e-reader was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.