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Make sure to protect your new PlayStation VR product. Geek Squad Protection enhances your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your PlayStation VR product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
To get help, just bring your product into a Best Buy store. For any covered issue, we’ll repair your product, get you a replacement (if the product is available) or issue you a store credit or gift card up to the original purchase price, including taxes.
This could be a problem with an internal part, how the VR product was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
Get a one-time replacement for your original non-disposable battery (or product if it's an integrated battery) if it fails to hold at least 80% of its original charge specifications.
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your screen looking like new.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
So i got the geek squad warranty for my oculus quest, and I noticed that its sold out everywhere my question is, does the item have to be in-stock for it to get replaced and if so would guys still be able to replace it with this pandemic going around
Hi Jim. Thanks for your great question. The product will most likely come back in stock but was sold out to everyone being at home. If for some reason, something goes wrong with your Oculus Quest, we'd at least give your money back onto a gift card where you can find a suitable replacement. If you have any more questions, we'd be happy to answer them. Stay safe!
Hello can I buy a geek squad warranty for my oculus quest and the oculus quest has been bought somewhere else besides Best Buy such as amazon or eBay (used) or target or GameStop? Thanks
Hi Max. Thanks for your great question. At least at this time, Geek Squad Protection can only be purchased on products bought through us. Keep in mind, we do price match Amazon, Target and Gamestop in most cases. As long as it's a verified seller in our list, you can get the same price through us and then add the protection on. I hope this helps. Please let us know if you have any further questions!
I bought the 2 year protection for my Oculus Quest about one year ago. Now the new Oculus Quest is coming out. Can I exchange my original Quest for a new one?
Hey there. Thank you for reaching out about this. We may be able to do that. I'd recommend speaking with your local Best Buy store to see what can be done. You can find information about your local store at www.bestbuy.com/storelocator.
Can I get a refund if a replacement is not available?
If a replacement for your PlayStation VR product is unavailable, you will be reimbursed.
What is the plan's coverage period?
This Geek Squad Product Replacement Plan has a term length of 24 months.
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