2-Year Accidental Geek Squad Protection
SKU: 6418888
Sold byBest Buy
Questions & Answers
bought the galaxy buds plus and have the 2 year warranty And my mom might have lost one of her buds Would she be able to get a replacement or not ?
Answered by GeekSquadSupportHi Amy. Thanks for reaching out about this. I'm sorry to hear about your the galaxy buds! Unfortunately, the Geek Squad Protection does not cover loss and theft replacement. I'd still recommend talking to your local Best Buy just to be sure they can't do anything however. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.
I bought this two year accidental replacement plan for my husbands bluetooth wireless reflectcontour2 earbuds. Our cat chewed through the connecter wire when he was charging them at our desk. Is this covered under this plan?
Answered by GeekSquadSupportHi Mary. Thank you for your question! I'm sorry to hear about what happened! Your Geek Squad Protection will absolutely cover this. Please gather everything that came in the box such as the earbuds, any accessories that came with, etc and head into your local Best Buy. You'll head to customer service and there, we'll be able to exchange them for the same unit if you would like or put the money towards something different. You can find information about your local store at www.bestbuy.com/storelocator.
Hello, I just have a quick question, so if I spilled water on one of my earbuds, would it be protected under the two year warranty?
Answered by GeekSquadSupportHi Robin. Thank you for your great question! Absolutely! More than likely, your earbuds are now protected by accidental damage. Make sure you bring all of the parts that came in the box to your local Best Buy, and we should be able to swap it out. You don't need to worry if you threw out the documentation that was in there. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
This is over 1/4, almost 1/3, of the price of the headphones. I understand that it's because they can be used as portable but I will not be using them as such. I would like to cancel the order of the extended warranty, please. Cappy714
Answered by GeekSquadSupportHi there. Thank you for reaching out about this. We may be able to do that. We'd recommend you connect with your local Best Buy store either through going in or by calling them. If we're able to do that for you, it would be through them. You can find information about your local store at www.bestbuy.com/storelocator.
Can I get a refund if my product is not available for replacement?
If a replacement is not available for your product, you will be reimbursed.
This question and answer was generated by AI based on customer and product data.