When I first received my printer we got it all set up and everything worked fine. Now I can’t print from either my computer or my cell phone. The printer is an HP Envoy Photo7855 and I have only had it for 1 week. It keeps saying it is offline .
Answered by GeekSquadSupportHi there. Thanks for reaching out to us about this! I'm sorry to hear about the issues you're running into with your printer. We'd be happy to help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to get started!
Purchased an Epson ecotank 1 year ago. Loved it. Recently print quality is terrible. Colors are inconsistent and printer randomly puts black ink everywhere it wants. I tried cleaning it as per Epson website. No luck. Is this covered by this program?
Answered by GeekSquadSupportHi Andrew. Thanks for getting in contact with us about this. I'm sorry to hear about your Ecotank having some problems. I have had one and I love it. They're great printers! If you did purchase the protection on the printer, you can bring it into the store and currently, we can swap out your printer for a new one!! You can find information about your local store at www.bestbuy.com/storelocator.
Can I get a replacement product if my printer is no longer available?
If your printer is no longer available, you will be reimbursed.
This question and answer was generated by AI based on customer and product data.What happens if my printer fails due to an issue not covered by the manufacturer?
This protection plan enhances your manufacturer warranty and gives you extended coverage when the warranty ends.
This question and answer was generated by AI based on customer and product data.Does this plan cover both printers and scanners?
This plan will give you a replacement printer or scanner if yours stops working properly.
This question and answer was generated by AI based on customer and product data.