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2-Year Geek Squad Product Replacement
If your product stops working, simply bring it in to us and you'll walk out with a replacement
Includes replacement due to normal wear and tear, defects in materials or workmanship and failures due to dust, internal heat and humidity
We cover equipment failure due to a power surge or fluctuation
Anyone you give the covered product to will be able to obtain service under the Protection Plan. No additional charges or restrictions apply
We're here for you if something goes wrong
Please refer to the for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
My Firestick Remote stopped working. What do I do to replace it?
Hi there. Thanks for reaching out about this! I'm sorry to hear about your Firestick remote. To get started, you can head on into your local Best Buy and talking to one of our customer service representatives. If you have protection on the firestick, take both the unit itself and the remote and we'll swap it out for you. You can find information about your local store at www.bestbuy.com/storelocator.
What happens if the product is no longer available for replacement?
If the product is no longer available, you will be reimbursed.
What is the plan's term length?
The term length of this plan is 24 months.
I really wasn’t trying to order protection plan Would like to remove protection plan
Mclovin364
Does this warranty starts after the one year warranty from the company expires???
One year manufacturer warranty is almost always a "defect of workmanship" type warranty. They do not cover power surges, normal wear and tear and accidental breakage from children or pets, etc. Geek Squad Protection (GSP) plans are not extended warranties. Geek Squad and Best Buy know things happen and will replace the item with a new one as stated in the terms and conditions which will include just about any issue you may have. Be sure to bring in all the parts and accessories of the item into the store when you plan to make a claim under the plan. The plan starts on the day you purchase the item and runs concurrently with the manufacturer warranty. If the item doesn't work because the manufacture of the item included a defect, then the manufacturer's warranty will cover it. If the item doesn't work because the dog chewed the optic cable or your house experienced a lightning strike or surge in the grid, GSP will cover it. GSP will also cover manufacture defects and you will need to read the coverage details on any GSP you plan to buy because they can vary from product to product. Or, you can ask the sales consultant what the plan covers. Best Buy Customer Service can replace it on the spot if it is in stock and within the dates of your plan. Once it is replaced the original GSP plan is fulfilled meaning you will need to purchase another GSP plan if you want coverage on the new item. I rely on my GSP plans to cover my items regardless of the problems because it is easier to deal with Best Buy than most manufacturer customer service organizations.