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Customers commend the overall performance and reliable service associated with this product, frequently highlighting the value of the protection package and replacement program. Users also appreciate the straightforward setup process and the peace of mind provided by the comprehensive warranty and coverage. While the majority of feedback is positive, some users have reported minor difficulties regarding connectivity to specific network frequencies and occasional fluctuations in signal strength.
To get help, just bring your product into a Best Buy store. For any covered issue, we'll repair your product, get you a replacement (if the product is available), or issue you a store credit or gift card up to the original purchase price, including taxes.
This could be a problem with an internal part, how the networking product was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.