
Rating 4.7 out of 5 stars with 30924 reviews
4.7Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
Fantastic customer service and etiquette
They were very informative of when they were arriving and arrived spot on to when they said. The two gentlemen were respectful and courteous when they entered our home. The 100” Sony tv they were bringing in was handled with so much care and cautious to no hit any walls or door frames when carrying it in. They set up the tv quickly, removed all the packaging and were on their way in no time at all. Definitely recommend choosing them to setup and handle all your electronics installation and service.
This review is from 2-Year Standard Geek Squad Protection
Posted by JasonK
- Rated 5 out of 5 stars
Great Protection and Peace of Mind
I decided to add the 5-year protection plan to my Samsung 75” QN90F because it’s a big investment, and I want the extra peace of mind. Knowing I have protection beyond the manufacturer’s warranty makes me feel much more comfortable, especially with a large and expensive TV. For the price, I think the extra coverage is definitely worth having.
This review is from 5-Year Standard Geek Squad Protection
Posted by JERALDJ
- Rated 5 out of 5 stars
SPECTACULAR !!
This has is the best purchase i have made in 20 years! This Samsung TV DELIVERS an AMAZING picture and sound quality! This is really worth every penny i paid for it. Dont miss this BEST BUY! The salesperson was right when he said, Congratulations, you have just bought an AWESOME TV.
This review is from 5-Year Standard Geek Squad Protection
Posted by Craig
- Rated 5 out of 5 stars
SAVE TIME AND SANITY: GEEK SQUAD HOME INSTALL
Sony 65" BRAVIA XR A95L OLED 4K UHD Smart Google TV Model #XR65A95L I opted for Home Installation. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.
This review is from 2-Year Standard Geek Squad Protection
Posted by OnlineReviewer
- Rated 5 out of 5 stars
Geek Squad Saves the Day!
I recently had an issue with the TV I had purchased last year the required me to contact the Geek Squad to schedule an in home diagnostic appointment. Not only were the men who came out here were professional but they were extremely knowledgeable, courteous, and just a delight to deal with but when they determined that the TV had basically died they were also more than competent when aiding in the process of obtaining a new one and coming back again to deliver, remove the old set and installing a brand new set that works even better than our previous set. They made the entire process as smooth, painless, and stress free far beyond than I have ever experienced before.
This review is from 5-Year Standard Geek Squad Protection
Posted by RobRoy1