Customer Ratings & Reviews

📦 UNBOXING: Inside the box, you’ll find the headset, a USB-C to USB-A cable for charging and wired usage, a 2.4GHz Wireless USB-C dongle, a USB-C to USB-A adapter, a detachable boom microphone, and some documentation. 💪 BUILD: The build of the Alienware Pro Wireless Gaming Headset appears to be largely plastic, but it does not feel cheap or flimsy. It has a nearly metallic feel, but couldn’t find any documentation that suggests anything other than plastic. With the Lunar Light model, the outer shell reminds me a lot of the Lunar Light model of their laptops. I used to have an Alienware x14 in this same color, and really enjoyed it, so if you’re already an Alienware laptop user, this will be an aesthetic match. The Alienware logo is prominent on the exterior of each ear cup, which might be a little gaudy for some, but I don’t find it too offensive. On the Lunar Light version, the logo is silver which blends in a bit more with its white exterior. There is no RGB lighting on this headset, and I prefer it this way since I find it to otherwise be a waste of battery. The microphone is detachable from the left side of the headset, which can then fallback to the onboard microphones at the cost of vocal clarity. So if you’re the kind of person who uses an external microphone or if you want to have your face unobstructed during a video call, this is a pleasant feature. And if you want to use it as a portable headphone around the house or out and about, this gives a bit more versatility without making it overtly obvious that you’re wearing a gaming headset. ⚙️ CONTROLS: On the left ear cup, there is the mute button, a volume dial to control your game audio, and an ANC button to toggle between ON/OFF and Transparency modes. If you connect the detachable microphone, you’ll also find that there is an LED indicator on the end of the microphone that glows red to indicate the microphone is muted. In my experience, the LED is far more noticeable in darker lighting conditions than it is in bright daylight conditions. On the right ear cup is the power switch, an LED status indicator, and a wireless switch to use the 2.4GHz dongle, Bluetooth, and the Bluetooth pairing mode. Overall, these are pretty intuitive controls. However, it should be pointed out that there is no ability to interact with playback over Bluetooth other than the volume dial. Since there isn’t a multifunction button, you can’t play/pause or skip tracks from the headset; you’ll need to do those from your phone. It’s a bit of a strange omission given that most wireless gaming headsets at this price point usually have some capability for this, but Alienware opted not to. It should also be mentioned that you cannot simultaneously pair to the 2.4GHz dongle and a Bluetooth device; it’s one or the other. I personally prefer it this way, but I understand that others may feel differently. ☁️ COMFORT: Comfort on the Alienware Pro Wireless Gaming Headset is quite good in my experience. The ear pads are plush, oval shaped and don’t apply a ton of pressure on my head, while the headband is also plush and flexible to support larger and smaller head shapes, alike. My ears don’t touch the drivers, so there’s plenty of room for me, so I can use these for hours without any discomfort. And thanks to its 315g weight, it doesn’t apply a whole lot of downward pressure on your scalp, so it shouldn’t create discomfort for those who often find that to be a contentious part of headphone designs. Out of the box, this headset was quite comfortable, and that comfort was consistent as I continued to use it. 🎧 SOUND QUALITY: The Alienware Pro Wireless Gaming Headset includes a license to Dolby Atmos for Headphones when the headset is connected. This is especially important because how you set it up in the Dolby Access app can really determine how good your audio experience will be. I configured the headset with a Custom profile with a flat EQ and with “Surround Virtualizer” and “Volume Leveler” both disabled. I like to use this configuration especially for music listening, and since I don’t particularly enjoy virtual surround very much. With this configuration, I would say the bass response is still elevated, but not nearly as much as many other gaming headsets I’ve tested. The midrange response is also respectful without bloat from the bass, delivering plenty of clarity for music and games, alike. The treble leans a bit on the brighter side, but without overdoing it and causing listener’s fatigue. So for those who want something that can function as both a headset for gaming and for music, I do think the Alienware Pro Wireless Gaming Headset is up to the task. Dolby Atmos for Headphones can help you tailor the experience to your preferences while using the headset in wired USB or 2.4GHz wireless modes. Unfortunately, the experience takes a downturn when used in Bluetooth mode because of a dynamic compressor which constantly changes the volume levels during playback. This makes listening to music a more erratic, distracting listening experience—which is really unfortunate since it could otherwise be a good headphone for portable use. You can get around this by using the wireless dongle or a wired USB connection with mobile devices, but I imagine most folks wouldn’t want to do that. I did report this to Dell, but didn’t receive a response. 🔊 ANC / AMBIENT SOUND: The ANC on the Alienware Pro is decent, but also not a significant improvement from the great passive noise isolation that the headset already provides. When I put the headset on, I do feel a clear and obvious difference in background noise. While the passive noise isolation does a good job attenuating higher frequency noise, the addition of ANC helps also reduce droning noises present in the lower midrange and bass frequencies. This could be especially helpful for tuning out droning noise from an open window, a noisy fan, or an HVAC system. When playing audio even at lower volumes, it’s hard to hear anything outside of the headset thanks to its excellent noise isolation. Once no audio is playing, there is an audible noise floor which thankfully stops after 30 seconds of inactivity. If you’re hoping to use these as ANC headphones to block out noise while studying, doing work, or chores, then these will be reasonably good for that. The Transparency mode is also decent, and uses the onboard microphone to let in outside noise if you need to be aware of your surroundings. 🎙️ MICROPHONE QUALITY: Microphone quality is decent, but not class-leading. In my testing, the detachable microphone sounds notably better than using the integrated microphones, but the integrated microphones are no slouch, either. The detachable microphone focused more on midrange frequencies of speech to ensure that speech clarity is prioritized over fidelity. But it still sounds like an eSports-oriented gaming headset, with a focus on clearly hearing your teammates during competitive games. If you opt to detach the microphone, you can rely on the onboard microphone which will yield more room echo and a more distant sounding voice. So if you are speaking quietly, your audience may find it harder to understand you. But if you speak loud and clear, it’s a pretty decent sounding microphone. Mic noise cancellation seems to be very good in my testing. Even with louder keyboard noises or other background noises, the microphone really did not pick them up. So rest assured your teammates will hear you, and not what’s going on in your home. 💿 SOFTWARE: As with all Alienware products, you can interface with it via the Alienware Command Center, but there’s not much to control here. You can control headset volume and the Hybrid Active Noise Cancellation (ANC) which has options for “Off”, “On” and “Transparency”. There is also a “Transparency level” slider from 1 to 5 to customize your ambient sound experience. However, it’s worth noting that as of the latest firmware 2.9 (Dongle) and 3.9 (Headset), increasing the Transparency Level might lead to an audible anomaly in one or both ears while ANC is set to “On”. So I recommend using a lower setting if you encounter this issue. I experienced this behavior on two different units, and Dell is investigating a remedy to the issue with no expected fix date. You can also control the microphone volume or mute it entirely, and engage the sidetone with levels from 1 to 5. Sidetone is only engaged whenever you’re using software that is actively using the microphone, so you won’t hear yourself outside of that context. Even so, I do find that the sidetone is quieter than other options on the market, even at max volume. 🔋 BATTERY: Battery life is quite good on the Alienware Pro. Alienware claims up to 75 hours on Bluetooth, 70 hours with the 2.4GHz dongle, and 35 hours on 2.4GHz with ANC. Because the ANC mode isn’t a significant improvement over the passive noise isolation, I think a lot of people could use it without ANC to prioritize battery stamina. And with a quick 15 minute fast charge, you can get up to 8 hours of playback with ANC off. 🧐 CONCLUSION: The Alienware Pro Wireless Gaming Headset chooses to provide the essential features in hardware and software without creating a bloated experience. The word “Pro” means something different in the context of this headset because it was designed with input from eSports gamers in competition environments. But for a general purpose gamer, I do feel like it is a bit more barebones in that it doesn’t provide physical controls for toggling sidetone or for music playback. And the Bluetooth mode has some DSP applied to it that makes listening to music an erratic, unpleasant experience. While I do hope that this can be remedied in a future update, in its current state, I think the Alienware Pro needs some refinements in software and firmware to make each of its limited features pleasant and reliable.

Got these to give them a go as reviews seemed to pretty positive. They're very comfortable, even out of the box without any break-in. Usually most headphones need just some time to get adjusted, but these didn't. The headphones work great for gaming. I spent a few hours with them on the PS5 Pro with some Death Stranding and I was quite impressed. The headphones do a great job of encapsulating surround sound and you can certainly better pinpoint where the sounds are emanating from. Using them on PC does get you the benefit of Dolby Atmos which, if a game supports it, they sound terrific in. The Alienware software was easy enough to use. I do hate having to use multiple launchers/apps to use my devices but it's just the price you pay for being on PC. I did use the on my Steam Deck as well and they worked fantastic there with the few games I played on it like Final Fantasy XII and Generation Zero, the latter having an incredible ambiance with all the environmental sounds. For other kinds of use such as Music I didn't find them all that great. I had paired them to my S22 Ultra and listened to several different genres of music and they felt lifeless. They were very overly balanced to the highs. Mids and low were more or less non-existent. In more bass oriented tracks there was next to nothing. I don't use an EQ or anything on the phone. I didn't test them with watching any movies or TV but I imagine they would do fine. I just really felt that for music they're just not that good. I had hoped there might have been some control app for Android but there was not. The only thing I could find was Dell's app but it does not support this headset. I find it a bit ironic that Dell doesn't make an app for Android at least that allows you to fine tune your headset depending on what you're doing. The mic works great, had no complaints of it cutting out or sounding poor. I tested it out on my Work PC with making calls through Webex and Teams and it worked great. The only problem I had was that since I sit in a queue all day waiting for calls to come in, sometimes this could be hours between calls, but after about 10 or 15 minutes the headset powered off into what I can only assume was a sleep mode. Since I'm limited with what I can install on my Work computer I wasn't able to put the Alienware application on it so I couldn't make any software sided changes. Something I did run into with them was the wireless dongle. Since I have a PS5 Pro, I was using the front USB-C ports to plug the headset into. The PS5 saw it and it was set as the output device, but there was nothing coming through the headphones. I thought it might have been set to Bluetooth but it was in fact on the 2.4Ghz channel. I took the dongle out of the PS5, plugged it into the Type-C to Type-A adapter and then I started to get sound. This is a little disappointing and I fear it will result in compatibility issues down the road should a console device only have USB-C ports. It did however work fine with just the Type-C on my PC's. Overall it's a good headset. A Few things could be improved such as adding a native Android app, support for USB-C only on Consoles, as well as improvements to the mid and low ranges because without that, everything just sounds and feels lifeless and lacks depth. For the Price, I don't know if I would say they're worth it as the market is incredibly saturated and there's lots of options at every price point and I've used headphones/headsets from other brands that cost a fraction of the price that had exceptional audio quality and excelled at everything.