See more imagesAlienware - x14 R1 14.0" 144Hz FHD Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 3060 - 512GB SSD - Lunar Light
- Model:
- AWX14R1-7679WHT-PUS
- SKU:
- 6502624
Highly rated by customers for:
See more imagesHighly rated by customers for:
08SHBY Posted
I really liked this PC. The small form factor was great, the construction appeared flawless, wasn't sure about a white PC, but this one looked great. The inputs in the back worked well and the weight was perfect. I liked everything about it but think the simple version of Witcher 3 was more than it could handle with the RTX3060. This and the multiple problems in a short time frame killed the deal. I decided to reset for the last time and return it. I gave every chance I could. Issues started at day 2. Windows 11 became stuck in what the web called a "Retry Loop". There was no way out of this. "Retry" and tries to reinstall and the next opportunity. I called Geek Squad after trying the Windows troubleshooter multiple times. The Agent tried the same thing a few times. He had no better luck than I did and suggested to to return. Since I had to reset to return anyway, I decided to go ahead and start over myself, since I wanted to keep this PC. When I restored the PC, the Retry issue was gone and it installed the KB4023057 update that kept failing before. One day later, while updating, I found I could not install the Alienware Support Assist software. This is what us used to analyze the PC and check for all updates. It failed every time I tried. I chatted with Dell support and the agent logged in and corrected the problem. Their agent was smart, pleasant and professional. He found the problem and fixed it in a few minutes. At this point, I am hoping for the best thinking finally, I could enjoy using it. The PC display is not as good as expected with what I call white screen washout, but knew I could likely fix the problem with calibration tweaks. I never got the chance because the next issue was the end for me. I was playing Witcher 3 (original, not enhanced version) and suddenly the game froze and the PC began buzzing loudly. I managed to get it shut down. It rebooted slowly but did allow me to reset / restore again. At this point, I was finished with it and did a return.
Posted
Greetings 08SHBY,
We want to thank you for taking the time to leave a review of your Alienware X14. We are sorry to hear that you were experiencing issues with your device and made the decision to return your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team to improve current and future products. If you need further assistance we recommend reaching out to a member of our support team with the toll-free number and chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Nick Posted
Purchased this Alienware x14 Certified Open Box, after booting up the device for the first time it was plagued with problems (i.e. errors, blue screens, and restarts). Updated the drivers and reinstalled OS and errors were still present…returned it. On a positive side, it felt premium, very portable, and power adapter was smaller than most gaming laptops…
Posted
Greetings Nick,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware X14. We are sorry to hear that you were experiencing an issue with the performance of your device, blue screen crashes, and restarts and made the decision to return it. That is not the type of product Dell intends to deliver to our customers, or the type of feedback we like to hear. We have noted the details of your statement and will escalate them to our quality team for improvements in current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Default Posted
Laptop failed after 2 years of service. Laptop would no longer hold a charge and no longer boots up, stuck in hardware diag and boot loop to black screen.
Aydan Posted
Dont waste your time or money, with this laptop. Ill be returning it in the next few days, as it gets incredibly hot and barely plays civilation. For the price, i thought id be getting quality. But i guess thats not the always the case.
Posted
Hi Aydan,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware x14 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
MRNem000 Posted
a lovely little machine, build quality is among the very best in all of laptops. feels premium, from the keyboard to the screen every thing is top notch. the only down side is DELL/alienware love to make machines run as hot as they can. throttling is what this thing does best you will reach 100 degrees C every time you turn this thing on. its over there on your desk? don't touch it its 100C...oh you put it in your backpack?? its 100C. find a display unit and touch the keyboard deck right where the screen meets it...fun game for everyone is seeing how long you can keep your fingers there.
Posted
Greetings MRNem000,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware x14 R1 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
DoubledJuggler Posted
When I first got the laptop it was amazing but then 3 days later after buying it the laptop stopped working. Power button was blinking multiple colored lights. After doing some research on the lights my laptop had power-rail failure which is essentially a motherboard problem. I returned it and haven’t purchased another one since!
Posted
Hello Doubledjuggler,
Thank you for taking the time to leave a review of your Alienware X14 gaming laptop. We are sorry to hear that you experienced a motherboard problem and decided to return your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on future and current products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Cortanna Posted
This laptop sure is sleek and comfortable and might even be a breakthrough with versatility. From a straight gamers standpoint, do not get this laptop. It does not have a number pad on the far right of the keyboard and the keyboard is very small. The performance running games is as the same as my asus that holsters a 1060(6gb) and it also allows very little plugs ins. If you are looking for a overpriced work laptop. Look no further. Would not recommend this to gamers or anybody to be completely honest. If you are trying to save space and still want a gaming laptop, I still say please dont buy this.
Posted
Hello Cortanna,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not 100% satisfied with your Alienware x14 R1 gaming laptop because of its technical specification and price. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Maurice Posted
Not a great experience, keyboard never worked. Return wasnt easy.
Robert Posted
Calling this a gaming lapgop and stamping Aloenware on it does s disservice to potential consumers attempting to use this device. This device is far underpowered for the amount of noise tou get. This not even mentioning how terible the battery is. If you really want an on the go device fhat can game, best wait for Zen3 apus
Posted
Hey There Robert,
We want to thank you for taking the time to leave us a review of your Alienware x14 Gaming Laptop. We are sorry to hear that you are experiencing an issue with system noise and your battery life not meeting your expectations. That is not the type of feedback we like to hear from our customers. We have noted the details of your statements and will use them to help improve current and future products. Below I have provided steps to troubleshoot your fan noise and also a link for improving your battery performance.
Here are the steps to help resolve your fan noise issue:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Kibouu07 Posted
I am having problems about the gpu, updated it but still the screen randomly goes white every now and then. This has been the case ever since I received it. Overall, this is a good laptop but there are some issues that I do not like such as, but not limited to, keystrokes, driver errors, and noise.
Posted
Greetings kibouu77,
Thank you for taking the time to leave us a review of your Alienware x14 Gaming laptop. We are sorry to hear that you are experiencing an issue with your screen and fan noise. That is not the type of product Dell intends to deliver. Below I have provided steps to help with fan noise and a troubleshooting link to help resolve your issue.
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV
Screen Troubleshooting Link: https://dell.to/3YL359E
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell