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Marcelo Posted
The range looks beautiful, but after using it just a few times, the cook top glass was all scratched (see photo). And those marks do not go away, even after trying to clean it many times!
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey Marcelo, we value your time and would like to look into the concerns with your Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.amana.com/ and select your Range style to get started. If you need additional assistance, please reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand/ or Twitter @AmanaCare.
graphman85 Posted
I have never in my life bought an appliance until this time that didn’t come with a cord! No mention of it when I purchased that I would need one so if your buying this piece of garbage, be prepared to remove the entire backing , shop for correct prong in this case four prong which I still need to do, very disappointed , I should have been able to take out of box and plug it right in, nope.. so this review is just for that, have no idea how this stove works yet because Of no plug on stove .
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Shopper, thank you for your review. Due to local electrical codes, we do not supply a power cord with our Ranges. This information is available in the installation instructions. We appreciate your feedback and regret to hear about your frustrations regarding the power cord. We will be sure to document your comments in the appropriate manner.
user703992 Posted
Oven seems fine, although it is scratched. Delivery and haul away was terrible. Best Buy communication is set up for failure. I purchased the oven online, hoping it could be delivered without anyone home as there is a code to unlock the door. It was only after purchase that Best Buy made it clear an "adult needs to be home" to "sign" for the delivery. When attempting to call to schedule this, Best Buy outsources their customer service overseas. They attempted delivery with no advanced notice, calling when at the front door before 7am. Rescheduling required several phone calls and waiting on hold. All in all, spending at least 2 hours of my time in coordination, and at no point was I ever given the ability to speak to someone locally where the order was placed and where the delivery was to happen. I had to drive 500 miles one-way to meet the delivery personnel. At that point, they tried to say that they did not have the proper cord to install that day. I pressed them on the issue and thankfully they put the oven in place. However, they tried giving an excuse of why they were unable to install the brackets which screw in the wall. They did adjust the heigh/level. After they left I noticed scratches on the glass stove top. I would give a one-star review, but no one takes those seriously. We ordered the next appliance from Lowe's and the experience was vastly better.
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hi there! We're genuinely sorry to hear about the experience you had with Best Buy. While our reviews focus on the product and your individual experience using it, we absolutely want to make sure you get the help you need.
Please feel free to reach out to Best Buy Customer Care directly for further assistance at 1-888-237-8289.
We hope this helps you get things sorted out quickly!
For the concern with the scratch, please reach out to us directly through any of these options:
Facebook: https://tinyurl.com/Amana-Facebook
Live Chat: https://www.amana.com/resources/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
Customer Service USA: 1-866-616-2664 (Monday - Friday, 8 AM - 6 PM ET)
We're here to take care of this for you!
DamagedAmanaRange Posted
Range arrived damaged. Major dents on the top and bottom of one side.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey DamagedAmanaRange! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook https://www.facebook.com/AmanaBrand or Twitter @AmanaCare.
ValerieW Posted
Decent except that you are not able to use a 12" pan on any of the burners. They are all undersized.
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hello ValerieW! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Sonialaptop Posted
The main burners are placed in inconvenient areas. Front left and back right. They are also so small food cooks unevenly. Very disappointed. Unfortunately I didnt realize i passed the exchange window by a couple of days so now I am stuck with this problem especially with Thanksgiving just around the corner. Also, to add i have a $15,000 credit line which i used regularly id say i make purchases on a monthly basis. Chances are no one will even read this review.
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hey Sonialaptop! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook bit.ly/45SR0C5.
Mitzy Posted
If all you need is eye candy this is it. I do a lot of cook-top cooking. The wattage is not powerful enough to cook properly - no frying here. Even boiling takes a long time.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey Mitzy! It’s disappointing when your Range doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand/ or Twitter @AmanaCare.
Aniabre4 Posted
The burners see too small and it doesnt fry foods well. Takes a long time to cook your food!
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hey Aniabre4! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook bit.ly/45SR0C5.
EdA1 Posted
Have not gotten the stove. Still waiting and it’s back ordered. Lots of confusing information on when it is coming, how long on back order, etc. and Best Buy keeps asking me to set a delivery date for a stove they don’t have.
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hello EdA1! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
John Posted
Works okay. I would recommend it to others for the price.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hi John, we're sorry to hear of your disappointment with the Range. Let us take care of this for you by reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand or Twitter @AmanaCare.
LouisGeorge5 Posted
The cooktop is of poor quality. Upon the 3rd use of cooking on the stove top, it appears that an inner layer separated. It doesn't look good at all and it's brand new.
Posted
Hello LouisGeorge5, we are very sorry to hear of your concerns. Please reach out to us when convenient, here is a link to our contact options so we can look into this for you: https://amana.com/custserv/contact.jsp You are also welcome to email us at Amana_Digital@Amana.com, we will need your name, address, phone number along with the model and serial number.
KelsAll Posted
It looks nice and is a cheap oven, and was all we could afford because no one really wants to sink a fortune into a stove. Overall it's just cheap. It takes FOREVER to boil water on the larger burners, I'm talking 20+ minutes. If I'm using a large pot to make pasta, I have to cover it with a lid (and still wait 20+ minutes) otherwise it won't boil at all.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey KelsAll, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Service" from the options listed in the top right hand of the website. https://bit.ly/3fhFs3Q
Demoja Posted
The item doesn’t go to the correct temperature. Won’t go past 360 degrees. Takes forever to preheat
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hey Demoja! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook bit.ly/45SR0C5.
RdianeL Posted
Love the stove , delivery and install nothing but a nightmare, issue resolved after 4 appointments! Numerous hours trying to get help! Foreign countries handling USA customers! HIRE ANERICAN!
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hello RdianeL, we are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Necie Posted
I like the stove but not the smooth surface glass top, anything spills on it, makes it look horrible. This stove was designed to boil water only, no cooking. I'm very dissatisfied with the quality of the stove. To me it's just a looker. I've even got Bar help, and tried to get the small stain out, and it just won't come out. IMO i believe that these are remanufactured stoves, that BB just repainted, and resold.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey Necie! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook https://www.facebook.com/AmanaBrand or Twitter @AmanaCare.
KittieD Posted
I like the double stove, but the convection keeps shorting out and a burner doesnt work already.
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hey KittieD! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook bit.ly/45SR0C5.
LouigensL Posted
When it on high don’t work properly. It just not what I am use to
This review is from Amana - 30 in. Wide 4 elements 4.8 cu. ft. Freestanding Electric Range with Extra-Large Oven Window - Stainless Steel
Posted
Hey LouigensL! It’s disappointing when your appliance doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly via Facebook bit.ly/45SR0C5.
Oliviary123 Posted
Very confusing to use and just seems low quality. Spend a little more for better quality .
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey Oliviary123, we value your time and would like to look into the concerns with your Electric Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.amana.com/Troubleshooting_Guides and select your Range style to get started. If you need additional assistance, please reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand/ or Twitter @AmanaCare.
Vikinggal Posted
Good for a rental housed. Quality is average at best. Oven drawer is very thin.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Hey Vikinggal! It’s disappointing when your Range doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand or Twitter @AmanaCare.
Nibblonian Posted
Installers showed up in truck too large, and they refused to put range on dolly to bring to apartment. They said they would come back in a few days, but didn't. Had to re-schedule, next available a week later. Next visit, installers discovered old range was hard-wired, so could not install. Would have been good if BB notified and emphasized clearly that an electrical outlet was required. Had to re-schedule, next available yet another week later. On installation day, dispatch called and said they only had large truck (same problem as before), and could not make it that day. Dispatch said they would call back later in the day to re-schedule for a few days later, but never called back. I had to re-schedule, next available yet ANOTHER week later. Finally got it installed.., OVER A MONTH LATER. Had no range this entire time.
This review is from Amana - 4.8 Cu. Ft. Freestanding Electric Range - Stainless Steel
Posted
Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.