- Rated 1 out of 5 stars
Battery not user replaceable
When the battery goes bad in a few years, it is not user replaceable. Have to contact SEIT tech support for a list of service centers. Wasteful.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are disappointed that the UPS does not have an user replaceable battery in it. We moved to that option because usually it is more cost effect to replace the entire unit instead of just the internal battery. Also with a new UPS you would get a 3 year manufactures warranty but with replacing just the internal battery you would only get a 2 year manufactures warranty on the internal battery. We will also be adding the option to generate a return label to send the UPS in for recycling.
- Rated 1 out of 5 stars
A Good Buy
Larry Posted
Plenty of power for a router, NAS, & medium size computer to keep things going until shutdown plus some. Very happy with product. Small footprint also.
I would recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking time to provide feedback about our unit BVN650M1. If you have need information about our units please visit https://www.se.com/us/en/.
- Rated 1 out of 5 stars
Good until it's not
clek Posted
I've bought multiple of these units in the past, 2 out of 3 batteries have gone bad within just a couple years. The worst part is, APC doesn't allow you to MUTE the alarm if it's because the battery has been degraded. You have to power down the entire unit and reset it. Absolutely predatory feature designed to make your life such a hassle that you are forced to buy a new unit. I'm gonna try Cyberpower instead, I've heard better things about that brand
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. The replace battery alarm isn't able to muted because then you could potentially miss that the battery needs replaced in the UPS. If the battery is depleted in the UPS then it wouldn't be available in the event of a power outage.
- Rated 1 out of 5 stars
Bad unit out of the box
mojo Posted
Long time APC user here. Just at 3 months of owning the unit and a random power blip proved the unit was actually bad from the start. Power had hiccupped a couple of times prior and the unit had tripped and went to red pilot light/beeping each time, Only recovery was to unplug from the wall and let it sit for a few minutes before reconnecting. My bad for not digging deeper into it. This last time the power stayed off for a few minutes and the UPS started it's odd behavior only to not recover even after disconnecting it from the wall for a few minutes following power restoration. Long story longer, I tested the batter with my VOM and found the voltage fluctuated from 0V to 7.97V to 7.24V to 0V all within seconds. Recorded this for the record. Got in touch w APC support staff and they were great, replacement unit arrives tomorrow and the return shipping label is already in my inbox. Still an APC-faithful user, a single incident is not going to run me off, but this should he been caught at the QC stage. RATINGS ARE BASED UPON THIS UNIT ONLY,
I would recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. At your convenience I recommend reaching out to an APCbySchneiderElectric support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
It acts like it's lost power when it hasn't.
Chris Posted
[Employee of bestbuy] I have only 2 things plugged into it, my PC and one of my monitors, and every 2-3 weeks the alarm starts going off indicating it lost power, which it didn't, or that it's experiencing a battery failure. And this started withing the first few weeks of owning it. Manufacturer support said there doesn't appear to be anything wrong with it but I could send it in to get serviced. It might just be a bad unit right out of the box, and I know that's usually rare, but I'm just going to buy a better model to be safe. Other copies of the same device probably don't have this issue, but mine does, and it's very aggravating when it goes off and I have to shut my PC down in the middle of work just to reset it to get the alarm to shut up.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
The worst
Daniel Posted
Does not last long at all. I am not sure what can you put after you loose power. This is definitely not it. I changed to there bigger battery and that definitely worked. Laptop with this particular one i do not recommend
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. The runtime would depend on on how much power the laptop draws. There is a chance that the laptop is pulling more power than expected. The BVN650M1 would provide around 2 minutes of runtime at full load, 360 watts. At half load, 180 watts, it would provide around 10 minutes of runtime.
- Rated 1 out of 5 stars
Burning Smell
JessicaJ Posted
This unit emits a burning electrical smell that is burning my eyes and nose. I would not recommend.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for your interest in our products. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BVN650M1 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine. Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty.
We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
- Rated 1 out of 5 stars
Horrible - Smells of Burnt Plastic
Devon Posted
The unit smelled like burned plastic so bad it made my house reek of burnt plastic. It took 3 giant bowls of Banking Soda to remove the smell
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
- Rated 1 out of 5 stars
Not a good product
Monsoon Posted
Would not recommend this product. No matter what I use it for, or how many plugs I plug into it, it always lets out an insanely loud constant beep and shuts off. It lasted a month before this happened. I can plug my phone into it as a charge and it still does it. Do not recommend at all. Went with a different brand and had much better luck.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Battery is not user replaceable!
GTregnal Posted
Throw away electronics after several years. Not a user swappable battery. It's usable life is short by design!
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
We are very sorry to hear of your unfortunate experience with our product. We have other Back UPS models that are user replaceable battery. You may want to check our website for additional information https://www.apc.com/.
APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
- Rated 1 out of 5 stars
LOUD BEEPING
LOUD Posted
When you have a power outage it makes to much noise not good. Constant nonstop loud beeps.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are running issues with our unit. It sounds like the UPS is becoming overloaded so I would check to make sure the load is under 360 watts. If it is and you are still having issues with the UPS I recommend reaching out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
Worthless Backup Battery Do Not Buy Waste of Mone
LED81295 Posted
Not worth buying I had purchased this same battery previously which last for 5 or more years. This one died at 13 months! Worthless battery backup
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
We're sorry to hear about your experience. Our Back UPS come with 3 years warranty so we would like to learn more about your specific situation and see how we can assist you. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
- Rated 1 out of 5 stars
ALL UPS UNITS SHOULD WORK WITH MONITORING SOFTWARE
VeganNerd Posted
Had a Cyber Power for a few years that died so I decided to go back to purchasing an APC as I always did like their products in the past. Bought this unit and then find out there's no way to run it with Power Chute software to monitor how the unit is working. Can't do a self test either. This is RIDICULOUS. Probably going to return. WHAT A RIPOFF !
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I apologize that the BVN650M1 does not have the option to use our shutdown software to graceful the system. We appreciate the feedback and I will pass it along to my colleagues in product management. If you are interested in an unit that has the option to connect to the UPS to gracefully shutdown the system I recommend checking out our BE600M1.
- Rated 1 out of 5 stars
APC product quality has gone downhill.
Gingerman Posted
Picked this up, and right out of the box, it was non functional. I plugged in the battery as per instructions, plugged it in to the outlet, and couldn’t get any power, even after charging. It basically would not turn on. Returned and went with another brand, as I feel this company is not making the same product they used to make years ago. Unfortunate
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. If you ever run into issues with our unit please do not hesitate to reach out to an APCbySchneiderElectric support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
Battery life is questionable
GregB Posted
Bought this for a gift for a family member would have power surge and outage so plugged in a smart TV and cable box it lasted 6 minutes thru outage then shut down. Only 2 things plugged and got 6 minutes a energy efficient smart tv too. Very disappointed
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that the UPS didn't run as long as expected. There is a chance that the connected equipment draws more power than expected. I would see if you can find in tech specs of the equipment to see how power it can draw. Please do not hesitate to reach out to an APCbySchneider support team team if you run into any other issues with the unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
Nothing do..
Dileepa Posted
I really trust this so far. But I cought 1st time this dump doing nothing after power gone. Its suddenly shut off...rely does not worked at all.. useless ..
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to APCbySchneider support team for further assistance in regarding the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
Didn’t work for me
901from989 Posted
I returned it, because after I had a power outage it didn’t keep my computer on for hour. I also purchased two; one for my modem and one for my computer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are disappointed in the runtime that is available on the UPS. This is one of our smaller UPSs so the runtime would be reduced if the power draw of the connected equipment is high. The BVN650M1 would support 360 watts of power connected to it. To have around an hour of runtime the load would be around 50 watts which is pretty lower power draw for a computer. We do have extended runtime units available as well that would provide additional runtime.
- Rated 1 out of 5 stars
Mixed reviews
CeeLos Posted
Bought 3 and had to replace one within 6 months. Unfortunately I had to purchase the same one because that’s all they had in stock.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are running into issues with our unit. Our BackUPS would come with a 3 years factory warranty on them. If you run into any issues with any of our units please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Rated 1 out of 5 stars
UPS? This one is bad.
joetex Posted
This UPS trips over and over then wants a reset. It is faulty and a gigantic pain and has been from the first minute i plugged it in.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for bringing these concerns to our attention. We apologize for any inconvenience this issue has caused. Our Back-UPS come with a 3 year warranty, so please contact APCbySchneider support for further assistance. Just go to our APC support page and then Contact Us.
- Rated 1 out of 5 stars
Did not fit my laptop
Ggiaimo Posted
The fit worked, but would not charge the dell laptop I had. I threw away the packaging, otherwise I would return it. My boad
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that the UPS didn't work for your laptop. I recommended reaching to an APCbySchneider at your convenience for further assistance. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
