See more imagesAPC - Back-UPS Pro, 1350VA/810W, Tower, 10 Outlets, LCD Display, USB-C + USB-A ports - Black
- Model:
- BN1350M2
- SKU:
- 6165878
Highly rated by customers for:
See more imagesHighly rated by customers for:
RandyA Posted
Battery died in six months of ownership. This has been my experience with APC products lately, short battery life.
Posted
Hello, We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern.
We want to ensure this issue is properly resolved, and we’re here to help. We strongly encourage you to reach out to us via chat or by calling 1‑800‑800‑4272. Our trained technical support specialists will be more than happy to assist you.
ImissWIN95 Posted
Do you like beeping? screeching sounds you don't know how to respond to? If you have many of these, do you want to run around the house to respond to these things because they wont shut up? I have one in the yard right now because the mute button will not silence it for 36 hours now, still beeping. Another one, smaller model, started screaming, louder than a smoke detector, with a steady tone in the middle of the night with no power outage. I will pay double for one without a speaker. I'm looking for a hack to remove the speakers that I have. I will be speaking to my psychologist about how much I hate these people.
Posted
Thank you for taking the time to review our BN1350M2 UPS. As mentioned from your other feedback (BN1500M2), the device's audible tone / alarm was made that way so it may caught the attention of users and address whatever the alarm is, accordingly. You may always choose to have the UPS on mute, however, critical events like UPS error or Low battery condition would still be audible. Please contact us via chat: https://www.apc.com/us/en/tools/chat/ or phone 800-800-4272 if you need further assistance.
Chuck Posted
A business was in a pinch after a lightening strike. It lost a computer and several switches. I installed the PAC backup to protect two computers in the office and connected devices. It is working great and gives peace of mind to the business that they can handle another storm. I reviewed various backup/surge protectors and this one seemed the best to me - great protection at a good price.
Posted
Thank you for taking time to review our UPS. It sounds like the unit is working well for you. Please do not hesitate to reach out to APCbySchneider support team if you are having any issues with the unit. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. This unit would also come with a 3 year manufactures warranty on it as well.
Frlnce Posted
[Employee of bestbuy] this one died in less than 2 months. Would not turn on, tried different outlets, tried to reset breaker on back, still would not turn on. Returned unit. I've had APC branded UPS units for decades, this is the first time I've had one fail. I bought another, a 1500VA instead, and now am hooking the computers and monitors and such to it.
Posted
We apologized for the inconvenience it caused you for the Back Ups Pro BN 1350 VA that seems to give you an issue in its two month old. We are hoping that you gave our team at esupport@apcc.com. a chance to help you out, thanks and you have a great weekend ahead.
zackc860 Posted
Unit failed on me on the first time my power went out with a f02 error code. Unit was less than a month old it was fully charged and I was only using half of the wattage it was rated for.
Posted
Hello,
We sincerely apologize for this experience. We at APC by Schneider Electric value this and we wish to help you resolve this issue.
The possible cause of an F02 error on an APC Back UPS Pro 1350 is an output short circuit on battery mode. To resolve this issue, you can follow these steps:
1) Turn the Back-UPS off
2) Disconnect non-essential equipment from the Battery Backup outlets
3) Turn the Back-UPS on and connect the load one by one to identify the faulty load
4) Remove the faulty load from the unit and start using it.
If the problem persists, it is recommended to contact APC by Schneider Electric Technical Support through chat and/or call us at 1-800-800-4272. We will make certain we resolve this for you in the quickest way possible.
John Posted
It was great, until it failed in about two weeks. It would not power on, no display, circuit breaker had no effect, and there was power on the outlet it was plugged into. So, I returned it!
ScottH Posted
Two months old and the unit keeps cutting off and preventing power from getting through. Batteries indicate fully charged.
Posted
Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues with it. At your convenience I recommend reaching out to an APCbySchneider support team so we can look into the issue further. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
ToniS Posted
First one died immediately within a month. Wouldn't charge or power on.
Posted
Thank you for taking the time to provide feedback about our BN1350M2 UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APC by Schneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
JanetQ Posted
doesn't hold a charge. less than 1 minute of power when fully charged,
Posted
Thank you for taking the time to review our units. I am sorry to hear that you are having problems with our unit. There is a chance that the load is higher than expected which is reducing the runtime on the unit. I would check what the power draw on the display is showing. If are only getting around 1 minute of runtime that would put you at full capacity at 810 watts. If this isn't the case please reach out to an APCbySchneider support team. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
EssKaye Posted
Are there zero stars? Have purchased many of these and they've been great - this one has been beeping constantly and I can't get any answers or help. Tsk tsk -
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. If it is beeping constantly I would check to make sure the UPS isn't overloaded and if there any alarms on the unit like the battery is disconnected. It could help if you removed the load, disconnected the input power and internal battery than hold the power button for around 10 seconds. Reverse the instructions to power the unit back up. I would power it back with no load to see if there is too much equipment connected to the UPS. If you are still having issues with the UPS please do not hesitate to reach out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
5150 Posted
Battery side of unit stopped providing power 6 weeks after using.
DanP Posted
Worked 6 weeks. Now completely dead. turned off a few days. Now won't turn on.
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
JayM Posted
The APC Back-UPS Pro 1350VA stinks - literally. The smell of hot plastic and glue mixed with ozone fills the air of my office and adjacent living room Returning it today.
Posted
We're sorry to hear about your experience with our product. We would like to address this matter promptly. Please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.