- Rated 2 out of 5 stars
F02 error in less than two weeks
WILLIAMW Posted
I wanted to like this APC Backups pro 1350va but it was not to be. I woke up to solid beeping sound and was able to clear it using the power button, however then the UPS failed to turn off not to mention my home lab and DNS servers had both shutdown without warning. NOT GOOD! I had to perform a Brain Dead reset on the 1350VA. This involves unplugging the unit and all devices, unplugging the battery. Not a good sign for such a new device. I researched F02 errors on Google and Reddit. Though my F02 error was not accompanied by the smell of burnt electronics (blown transistor) I decided not to wait for the next shoe to drop and to return the 1350VA and try another brand. Best Buy was very helpful with my return. I'll definitely bring my business back to them in the future. Sorry Schneider Electric/APC's owner you've lost my business.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
- Rated 2 out of 5 stars
BN 1350 UPS Requires Repeated Resetting
JMPIII Posted
The unit was easy to setup and initially worked well. The long-haul experience has been that it repeatedly needs to be disconnected from the devices and the power source then reset.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking the time to review our BN1500M2. We appreciate the feedback. Not sure what's happening with the unit and needs to be reset frequently. Please do not hesitate to contact an APC by Schneider support team if you need any further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
- Rated 2 out of 5 stars
Chirp Chirp.. No it's not just you
Mojomadness Posted
Just google this product and the word Chirp... It makes a constant rhythmic chirping noise that will eventually drive you mad.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking time to review our UPS. I apologize for any inconvenience our unit has caused you. It sounds like the chirping noise is just cosmetic in nature and wouldn't affect the functionality of the UPS. We definitely want ensure that you are satisfied with the UPS, so please do not hesitate to reach out to an APCbySchneider team at your convenience. We offer email and chat services through our support site.
- Rated 2 out of 5 stars
Not impressed.
Mike Posted
Not impressed. It works fine until it doesn't. Won't turn on whatever troubleshooting steps that I take.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted
Thank you for taking time reviewing our BN1350M2 and we do apologized for the inconvenience. We would like to resolve the issue you encountered that is why we would like to request you contacting our support team at your most convenient time. We will gather some information, possibly perform some troubleshooting steps and can replace the unit if truly defective.
- Rated 2 out of 5 stars
A little disappointed
TammyC Posted
I bought this for my aunt in Houston Texas and it wasn’t even charged all the way she needed for her foster children for oxygen
I would recommend this to a friendBrand response from APCProductSupport
Posted
Thanks for your feedback Tammy. Just a reminder, all of our UPS units does not come with fully charged battery, but would have around 70-80% charge in them. Lastly, our UPS units are not recommended to be used with life support equipment or direct patient care.
