See more imagesASUS - ROG Strix 27" 2K OLED 500Hz 0.03ms Gaming Monitor with G-SYNC/FreeSync and HDR (HDMI, DisplayPort) - Black
- Model:
- XG27AQDPG
- SKU:
- 6638580
Highly rated by customers for:
EddieM Posted
The image on the screen looks amazing but two months later i get dead pixels i go in to the best by store they can do anything so they sent this out to Chicago charge 527 i wait 3 weeks i get back i get home i turn it on and it stays on for 5 seconds and now the screen gose black and repeats So the screen can turn on all the way but now it just powers off
Posted
Dear EddieM,
Thank you for sharing your experience with the ASUS XG27AQDPG Gaming Monitor. We sincerely apologize for the difficulties you’ve encountered, including the dead pixels, repair charges, and the ongoing issue with the screen powering off after only a few seconds. We understand how frustrating this must be, especially after waiting several weeks for service, and we regret that your experience has not reflected the standards of quality and reliability we strive to deliver.
To ensure this matter is properly investigated and addressed, we kindly recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will be able to review your case in detail, provide tailored troubleshooting, and advise on repair options if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2601023597-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
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AlexisA Posted
Is sad to say the best buy costumer service is garbage my package got stolen from my door and nobody wants to take responsibility even know i have police report i hope best dont delete this be careful wen you order from best buy
Posted
Dear AlexisA,
We are truly sorry to hear that your package was stolen and that you had a deeply frustrating experience with Best Buy's customer service. This is an unacceptable situation, especially with a police report filed. We understand your disappointment stems from this entire ordeal. While the theft resolution is handled by the retailer, if you have any questions or need assistance with the ASUS monitor itself, please reach out to us directly at customerloyalty@asus.com. I am here to help. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
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Bankrupt Posted
I may have got a faulty unit by this monitor had the worst OLED banding I’ve ever seen, I ended up returning it for an MSI 271QP X24 and it has almost no banding and looks fantastic.
Posted
Dear Valued Customer,
Thank you for sharing your experience with the ASUS XG27AQDPG Gaming Monitor. We are very sorry to hear about the OLED banding issues you encountered and regret that this led to the return of your unit. We sincerely apologize for the disappointment this has caused, as this is not the experience we want for our customers.
Your feedback is greatly appreciated, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601023597-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
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