would recommend to a friend
Iurii Posted
I’ve used a lot of high-end laptops over the years, but the ASUS ROG Strix G18 is on a completely different level. This machine doesn’t just meet expectations — it absolutely destroys them. First, the performance is insane. The Intel Core Ultra 9 paired with the RTX 5080 makes everything feel instant. AAA games run at ultra settings with zero lag, insane frame rates, and buttery-smooth gameplay. Even heavy tasks like video editing, 3D rendering, and multitasking with dozens of tabs open don’t slow this laptop down at all. It feels like a desktop replacement — but portable. The 18” 2.5K 240Hz display is jaw-dropping. The colors are vibrant, the brightness is excellent, and the refresh rate makes every movement look ultra smooth. Once you use a 240Hz panel like this, you can never go back. Gaming, movies, and even regular browsing feel premium. The build quality and design scream high-end gaming luxury. The RGB lighting is clean and customizable, the keyboard feels amazing for both gaming and typing, and the cooling system actually works — this laptop stays surprisingly cool even under heavy load. 32GB RAM + 2TB SSD means you’ll never worry about storage or speed. Everything loads instantly, and there’s more than enough space for massive game libraries and professional software. Battery life is solid for such a powerful machine, and the overall experience feels polished and premium from the moment you open the box. If you want one of the most powerful gaming laptops on the planet right now — this is it. If you want something future-proof that will stay fast for years — this is it. If you want a laptop that makes you smile every time you turn it on — this is definitely it. 10/10. Worth every dollar. Absolute beast.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
RobertH Posted
The Asus Strix G18 is a game-changing laptop that seamlessly blends raw power with exceptional design, delivering a premium experience that’s perfect for both gamers and professionals. With the combination of the Intel Core Ultra 9 275HX CPU and the NVIDIA GeForce RTX 5080 GPU, this machine is nothing short of a powerhouse, ready to take on the most demanding tasks with ease. From a performance standpoint, the Core Ultra 9 275HX is a beast. Whether you're gaming, streaming, or working with resource-heavy applications like video editing software or 3D rendering programs, the CPU never falters. It powers through multi-core workloads effortlessly, offering an incredibly responsive and smooth experience for virtually anything you throw at it. The RTX 5080 GPU is where the magic truly happens, pushing the boundaries of what’s possible in portable gaming. The graphics are mind-blowing, with ultra-realistic textures and fluid, lifelike visuals even in the most graphically intensive games. This GPU makes every game feel like a cinematic masterpiece, with buttery smooth frame rates and stunning detail. It’s built for gamers who demand next-gen performance. But what really sets this laptop apart is its stunning 18-inch display. The screen is absolutely breathtaking—offering crisp, vibrant colors and a deep contrast that makes every image pop. One of the standout features is its lack of backlight bleed, a common issue in many high-performance laptops. Asus has gone above and beyond to ensure that you can enjoy the display at all times, whether you're working on intricate projects or diving into your favorite games, without distractions like uneven lighting or ghosting. It’s one of the best panels you’ll find in any laptop, offering an immersive experience for both work and play. Thermal management is another key strength of the Strix G18. Thanks to the advanced cooling system, the laptop stays cool even during the most intense gaming sessions or heavy multitasking. The performance never dips, and the system runs quietly, so you can focus on your work or game without interruption. Design-wise, the Asus Strix G18 looks as sleek and powerful as it performs. The build quality feels robust and premium, while the customizable RGB keyboard adds a touch of personal flair to your setup. Despite its powerhouse internals, the laptop remains surprisingly portable for its size, making it ideal for on-the-go users who still need all that power. Battery life is also solid, given the powerhouse specs, providing enough longevity for most tasks before needing a recharge. In conclusion, the Asus Strix G18 with its RTX 5080 GPU, Core Ultra 9 275HX CPU, and exceptional screen is an absolute dream machine for anyone who demands top-tier performance and stunning visuals. Whether you're gaming, creating content, or working with demanding software, this laptop offers everything you could possibly need. It’s a true testament to Asus’ commitment to delivering the best of the best—no compromises, just pure performance and an extraordinary visual experience.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
ChetH Posted
The ASUS ROG Strix G18 is an absolute juggernaut that redefines what I expect from a high-end gaming laptop. After putting it through its paces, it’s clear that this machine is built for those who refuse to compromise on performance. The Powerhouse Performance The combination of the Intel Core Ultra 9 HX and the NVIDIA GeForce RTX 5080 makes this laptop feel virtually bottomless in terms of power. Whether I’m diving into the latest AAA titles at max settings or handling intensive multitasking, the speed is breathtaking. It transitions between demanding applications with a fluidity that makes my workflow and gaming sessions feel effortless. Visuals and Ease of Use The 18" 2.5K 240Hz display is a showstopper. The graphics are crisp, vibrant, and incredibly smooth, providing an immersive experience that’s hard to find elsewhere. Despite the complex tech under the hood, the laptop is surprisingly intuitive and easy to use right out of the box. Key Strengths Unrivaled Speed: The 32GB of RAM and 2TB SSD ensure lightning-fast boot times and zero lag. Next-Gen Graphics: The RTX 5080 delivers stunning visuals and high frame rates consistently. Multitasking Beast: It handles professional workloads and gaming simultaneously without breaking a sweat. A Note on Portability If there is one trade-off for all this desktop-class power, it’s the physical footprint. The laptop itself has some significant heft, and when you add the substantial weight of the power supply, it’s certainly more of a "portable desktop" than a lightweight commuter. However, considering the sheer performance packed into this chassis, the extra weight is a small price to pay for the capabilities you get in return. Final Verdict If you are looking for a powerhouse that excels in speed, power, and graphical fidelity, the ASUS ROG Strix G18 is in a league of its own. It’s a premium investment that delivers a premium experience.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
JoshuaJ Posted
Perfection ! My last computer was a rock compared to this, I made such a huge leap of an upgrade. This laptop does anything and everything you could want from a computer. There’s a lot of people saying the fans are too loud, or it gets too hot but I haven’t had any of those issues. I play very demanding games and do some video editing as well and this thing handles it like a champ. There are different modes you can use for different scenarios. I usually just run everything in performance mode and it works perfect. There’s enough RAM, Storage, GPU power and VRAM, and of course CPU here to literally run any game at highest settings. I call it the desktop killer because it’s all the power of a desktop but you can close the lid slip it in an oversized case and go anywhere. There have been no problems or complaints on my end with this best of a laptop. The screen is adequate, the keyboard is wonderful, and the io ports are generous. The easy access back lets you clean without a hassle and upgrade whenever you want. The best thing I’ve bought for myself ever. So if you’re thinking about buying one then go for it, and don’t forget the warranty just in case. 100% recommend.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Lorenzo Posted
I started my journey with this laptop a little week ago. Here are my overall thoughts on this “desktop replacement” The unboxing is quite the experience. This “laptop” is a massive beast and you go through a mix of emotions. Heavy and thick and the charging brick reminds you of exactly that, a brick! You instantly realize this is a unit you won’t be taking to Starbucks for a long writing session but you know this unit is about to blow you socks off when it comes to performance. It’s plastic but feels incredibly solid. Screen easily opens up and you are greeted with its ginormous Keybed and trackpad with not much flair other than some Rog branding that is tasteful. Once you fire it up you are greeted with a lovely intro and the RGB light show roars to life. The underglow would make bin diesel proud. Setup is the standard windows experience and a few hours of updates and restarts are a must before you can dive in. Once you go through all the updates it’s finally time to see what this bad boy can do. I’m a tinkerer and I am a sucker for tuning and running benchmarks. That cinebench 23 score is a sight to see. My 275hx after tuning is scoring 37633 which is just insane for a “laptop”. Gpu benchmarks left my jaw dropped. I watched 3 1/2 year old precious desktop build get destroyed over and over. This guy is not only shaped like a tank, but it’s an absolute beast under the hood. Gaming is an absolute dream hands down. This laptop PERFORMS! I instantly knew it was time to upgrade my unit with a fresh 4tb nvme. Opening the back of the laptop was insanely easy. Just slide a simply lever and the backside frees right up greeting you with 2 nvme bays (one is occupied) and upgradable ram slots. The nvme I installed took a bit of time because the built in plastic clip that turns to hold the drive down (no screw needed) and I was honestly scared I was going to snap it because it took a lot of force to turn by hand. After working it back and forth it feels like it probably should. Snug and holds the drive perfectly. Call me crazy but a simple tiny screw holding the drive down would have been easier at least on my unit. Keyboard and trackpad are excellent. This is no MacBook in build quality, but everything functions as it should and the trackpad is usable enough that I wasn’t instantly searching for my external mouse while navigating windows. Now on to the mid part of this laptop. Its screen has some light bleed in gray scenes but thankfully it’s not viewable in all content. Its colors are vibrant and really solid for an IPS panel. Just know this screen is definitely not going to win any awards. It’s perfect for gaming and accurate enough for content creation, but watching movies is going to be a letdown compared to what most of us have in our living rooms. This is a far cry from an OLED or mini LED but it is “good enough” The speakers are also not going to win any awards. They state it’s a 4 speaker system but the tweeters under the screen (small slits in the laptop hinge) on the front of the laptop don’t do much. You mainly hear the downward firing speakers and they are pretty midrange focused. Some dialing in via the Dolby access app solved some of these issues as I found the 500k and 2-4k ranges were boosted far too much and it caused ear fatigue with pretty much any content. Don’t be expecting much bass below 150hz. Everything is loud enough to hear over the fans when they ramp up, but headphones would definitely be ideal. Battery life is pretty much a joke but I guess it’s usable in a pinch. 3-4 hours doing light work with the GPU disabled. Maybe an hour in a light game with restricted settings. Short summary- Yes you are paying for the internals and they perform at a high level! Just be aware that there is some drawbacks to a device like this. Yes, it’s portable in theory, however I don’t see my unit being taken anywhere other than to a buddy’s house for a rare gaming session. This isn’t really travel friendly and the battery life isn’t great and that charging brick needs to be tethered. The screen and speakers and plastic build all work fine and are usable, but you realize these 3 areas are where the cutbacks happened. All in all if you plan to buy this unit, know what you are getting. This isn’t really a laptop. It’s definitely in the desktop replacement class and if you go into this unit understanding that then you will be happy. It’s a beast of a gaming pc and the specs and performance are enough to make your desktop collect dust. Final thoughts- wait for a sale if you can. Yes you get a lot for the msrp, but there are enough drawbacks that I don’t feel it’s worth it at full price when the market is saturated with several respectable competitors.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
JaysCreations Posted
Overall, from start to finish the set up and use has been incredible. I’ve been using this laptop for all my work programs and it handles everything without a hitch. Performance is smooth and reliable. Battery life is decent, but I wouldn’t recommend running heavy tasks unless you’re plugged in and using the main GPU. I tested it with RUST on a 600-player server, max settings, and it stayed at around 100 FPS. Since RUST is a CPU-heavy game, that’s pretty impressive, though your results may vary depending on the game or workload. The screen is sharp and clean, with no backlight bleed that I’ve noticed. The top metal surface feels really smooth and comfortable for typing. The touchpad is pretty sensitive, but I use an external mouse so it’s not an issue for me. This is a strong choice for anyone who needs a reliable work laptop that can also handle gaming. I’m confident it’ll stay solid for years to come.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Mallandyrr Posted
Overall a great laptop. Great display, RTX 5080 w/16 GB VRAM. 32GB of system RAM. Not wild about the Intel 275HX processor, but it is almost the same performance wise as any AMD offerings. Pros: Great 240Hz display. Looks as good as my 3440x1440 OLED display for my desktop PC. RTX 5080 graphics card will run anything I throw at it (except some older titles, which is a common issue for Nvidia RTX chipsets). Intel 275HX processor runs good. Open m.2 slot Bottom removes without tools. M.2 tool less as well. Added a 4TB gen 3 m.2 drive in second slot. Works perfectly. This PCIe 3x4 drive came out of older laptop. Cons: Intel 275HX tends to run a little hot. Needs a very cooling pad to keep the temps low. Keeping the temps low help keep from thermal throttling. Uses a lot of power for a laptop. Power brick is 380 watts. IMHO 2TB storage is a bit low for most users now. Especially since a lot of games want 100 GB or more of storage. Processor is supposed to be capable of DDR5 6400, but ships with 5600. Major con (this is the caveat I mentioned in title). Automatically updates BIOS when available. The problem with the update is that the system locks up at ROG boot screen upon rebooting. Eventually it will go on past the logo screen. However it takes some patience since it usually requires shutting power off and leaving the system off for an hour or so. I had this happen twice so far. Both times took it to the Geek Squad desk. First time the tech did something that got it working. The second time it just finally booted to windows on its own. I was literally watching the technician and the screen to see what was happening. She didn’t touch anything except the power on button. I’m not unhappy about the purchase, but I wish ASUS would fix their UEFI bios updates. I replaced a 4+ year old Gigabyte Aorus with this unit. The old unit is on left with this G18 on the right. There is a huge difference in size and display quality.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
AsmaAlrahabi Posted
This laptop works very well and runs smoothly. The performance is fast for daily use, and the screen is clear and comfortable. The battery life is good, and the design is simple and easy to carry. Overall, I'm satisfied with my purchase and would recommend it.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
DAVIDB Posted
I purchased my ASUS - ROG Strix G18 at Best Buy after reviewing a few laptops as candidates suited for speeding up Photoshop editing of photos and videos. The ASUS G18 offered unusual technical muscles for that role and the 18 inch screen promised to provide a terrific view on work. I'm not a gamer, so had hesitated to pay for flashy features I do not use, but the core strengths of this machine have proven it to be the top choice. I have been impressed, now that I'm putting it to full use, with how it goes beyond expectations. I feel it is cutting my Photoshop machine wait time in half.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Yurii Posted
The ASUS ROG Strix G18 is an absolute beast — stunning 18” 240Hz display, blazing-fast performance with the RTX 5080, and plenty of storage. Games run smoothly, and overall build quality is excellent. The only downside I noticed is when using Bluetooth: sometimes the screen freezes for 1–2 seconds and the mouse cursor becomes unresponsive. Aside from that, everything works great and I’m very satisfied! ✅
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
LamarDaMix Posted
Got this laptop as open box still in mint condition a few weeks ago. Rtx 5080 plays everything no problem. 18" big bright screen. Won't overheat even under heavy loads. Perfection.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
VoIPTeK Posted
I purchased this to replace my "Alienware - Area 51M R2 Laptop - FHD- 300Hz- Intel Core i7 - NVIDIA RTX 2070 SUPER, 32GB RAM" spec gaming laptop. Although it has a i7-10700K desktp CPU in it, it requires two power supplies and the main 360Watt is massive. So I was happy to see not only did this one have one single power supply, but it was smaller than the main power supply of my other laptop. I saw someone say they thought this power supply was massive but compared to the previous two Alienware laptops, this is a great size for the amount of power it provides. Setting this up for the first time out of box took about 45 minutes or so to get all the updates. There were mutiple bios updates from Asus as well. However those were painless as it was pretty much automatic. Other systems I'd have to put it on a USB to install it but the bios updates on this machine were as easy as a windows update. I did a lot of testing with Forza Motorsport, Forza Horizon 5, Ratchet and Clank, and many others. The LCD panel has amazing color accuracy. Sure, you don't get the dark blacks like an OLED or mini-LCD, but it is an excellent screen none-the-less. The ray-tracing worked well. As a casual gamer, I still haven't found the need for it but is definitly cool to see when you can crank it up and still have smooth performance. However, that is where the first issue came in. Although you can run high leel of ray tracing settings, I would get glitches in many games. I would say maybe once every 5 to 10 mintues my character in Ratchet and Clank for example would turn into a series of vertical lines briefly then return to normal. In Forza the exact same effect would happen on some trees in the distance. Not bad enough to return, but definitly not something you'd expect for the cost. I can have lower settings on the 2070 super notebook without those issues. The performance was great, the screen was great, and aside from a few glitches, I was happy. But then I tried to test VR games with a wired link using the thunderbolt ports with the Meta Quest 3. That's when I found any device I connect would only work in USB 2.0 compatiabilty mode. Therefore, it was too slow to play any PC VR games. I tried hooking up my thunderbolt USB-C NAS drive to it, and same thing happened; I could only get about 370mb/sec. When I went into the BIOS, there is a USB test feature. With the Quest 3 connected, it showed it supported USB 3.0 but was operating on USB 2.0. No matter what settings I adjusted in Windows for power, and any USB settings I could find, nothing I connected would operate higher than USB 2.0. When I went to support, they wanted me to send it in for an RMA. That shouldn't happen after less than 24 hours with the system. :) That is the primary reason I returned it. The other thing I didn't like, but not a resason to return it, was the RGB keyboard. There is not really a plain white solution. It has a blue hue to it which doesn't show up in the photo. The WASD area and space bar I think they tried to make unique from the other keys but to me just looks odd. My alienware laptop has a per key RGB and has a clean white if you so choose. I mostly had the RGB off except for the off-white keyboard to see in the dark but even that, if you reboot or do anything, it lights up like a christmas tree with the rainbow effect which would be nice to keep off if you have them off in the settings all the time. Overall for the price, I think it's good. It's about $600 more than the last Alienware laptop I got when it was new. You can order a custom build to this on Dell and is still a few hundred dollars more so I think if you're ok with the keyboard RGB limitations and don't have a defective unit, this laptop has a lot of potential. I think though this may be one of those things where eveyrthing is still new and may be better waiting until a 5080ti type model comes out.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Posted
Dear VOiPTeK,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
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Mikhail Posted
ASUS ROG Strix is a fast and capable gaming laptop, but the display is too dim, especially in dark scenes in games. The transparent keycaps make it hard to see the letters at night, and the sound is just average. It also lacks a fingerprint reader and a card reader. For me, it didn’t fully meet my needs, especially compared to the Strix SCAR, which has a brighter screen, better keyboard, and overall more comfortable experience. Still, performance is solid, and it may work well for others.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
David Posted
Honestly this is an amazing laptop with amazing specs. Runs everything you throw at it with max settings!! Keyboard felt good, display was good all well rounded. Unfortunately mine came with a design flaw where the wrist rest area was sharp and cutting into my arm. I wish I could’ve kept it but having QC issues like that is unacceptable at this price point.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Posted
Dear David,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
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James Posted
The ASUS ROG Strix 5080 is a beast of a laptop for both work and play. With 32GB of RAM and 2TB SSD, it handles everything smoothly. I can run any game on max settings at 240 FPS—performance is top-notch. The 18-inch display is fantastic, and the full-size keyboard is super comfortable. Plus, if you need more space, upgrading the M.2 storage is easy with an accessible compartment. Perfect for anyone who wants power, performance, and flexibility!
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
DianaG Posted
Good computer. I use it as an architect, and my programs run fast and easy. RECOMMENDED!!!
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
CoreyA Posted
I usually go with the Asus ROG series, because it can handle intense computing tasks. Yes it's great for graphically demanding games, though I use it for seamless video editing. Even though I upgrade the local drive and RAM, this machine can handle heavy processing tasks. Just like any other laptop used for heavy usage, I will advise in getting a proper cooling mat/tray.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
ExclusivelyViv Posted
For gaming this is a pretty good laptop, that said the camera quality is absolutely horrible very grainy. Also not a fan that it asks you to have it connected when gaming, defeats the portability aspect. The fan is also VERY loud, I bought this for school and gaming but with how loud it is I’m embarrassed to take it to school.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Posted
Dear ExclusivelyViv,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the inconvenience you’ve encountered with the camera quality, fan noise, and the requirement to remain connected during gaming sessions.
To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507030258-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Camera problem - https://www.asus.com/us/support/faq/109836/
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Breanna Posted
This has had to be the worse laptop I have ever bought. What I play: Fortnite Marvel Rivals Borderlands What went right: 1. The screen size was amazing. The 18" helps you feel immersive and allows you to see things clearly. 2. I also enjoyed the lighting around the laptop because it added pops of color that I appreciated. There is nothing else positive about this laptop. 3. The laptop never got hot. At least not to where I would notice What went wrong: 1. I was unable to connect Bluetooth headphones without games getting a hang error. 2. My screen would go black and then get status 3. The laptop would just turn off 4. I contacted ASUS and they said lets update the bios. Once I did this the computer then started shutting off once an hour no matter what I was playing or doing. 5. The error longs showed I was facing a problem with "Blue Screen," but when I test the system it says everything is working fine. 6. Customer service could have been sigificantly better, but instead they said it could take up to 4 weeks to fix and at that point the return period would be over. Overall, on paper this laptop is one of the best, but I found it didn't work for me. It could very much all be software, but I don't have time to sit around and fin out. I spent hours updating drivers, BIOs, and even restarting the computer from scratch 5 times within a 30-day period. I thought maybe I just got a lemon of some sort. But I went and got another from BestBuy, and I was faced with the same problems once again. I will stick with Lenovo going forward as this is simply not with the headache.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Posted
Dear Breanna,
Thank you for sharing your experience with the ASUS G815LW gaming laptop. We sincerely apologize for the issues you encountered, from system instability to the challenges with support. We understand how frustrating it is when a product doesn’t perform as expected, especially after multiple troubleshooting attempts and even replacing the unit.
While we're sorry to hear the laptop was ultimately returned, we appreciate your detailed feedback and will ensure it’s shared with our internal teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022705-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
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DannyR Posted
Managed to scoop one of these open box for 1800 in the condition I got best buy premium for a year and man what an insane deal this one. Really happy with my new toy <3
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
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