ASUS ROG Strix G18 18" 2.5K 240Hz Gaming Laptop Intel Core Ultra 9 HX 32GB RAM NVIDIA GeForce RTX 5080 2TB SSD Eclipse Gray G815LW-G18.U95080

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Rated 3 out of 5 stars
Good but had defective unit
VoIPTeK Posted 1 year ago
I purchased this to replace my "Alienware - Area 51M R2 Laptop - FHD- 300Hz- Intel Core i7 - NVIDIA RTX 2070 SUPER, 32GB RAM" spec gaming laptop. Although it has a i7-10700K desktp CPU in it, it requires two power supplies and the main 360Watt is massive. So I was happy to see not only did this one have one single power supply, but it was smaller than the main power supply of my other laptop. I saw someone say they thought this power supply was massive but compared to the previous two Alienware laptops, this is a great size for the amount of power it provides. Setting this up for the first time out of box took about 45 minutes or so to get all the updates. There were mutiple bios updates from Asus as well. However those were painless as it was pretty much automatic. Other systems I'd have to put it on a USB to install it but the bios updates on this machine were as easy as a windows update. I did a lot of testing with Forza Motorsport, Forza Horizon 5, Ratchet and Clank, and many others. The LCD panel has amazing color accuracy. Sure, you don't get the dark blacks like an OLED or mini-LCD, but it is an excellent screen none-the-less. The ray-tracing worked well. As a casual gamer, I still haven't found the need for it but is definitly cool to see when you can crank it up and still have smooth performance. However, that is where the first issue came in. Although you can run high leel of ray tracing settings, I would get glitches in many games. I would say maybe once every 5 to 10 mintues my character in Ratchet and Clank for example would turn into a series of vertical lines briefly then return to normal. In Forza the exact same effect would happen on some trees in the distance. Not bad enough to return, but definitly not something you'd expect for the cost. I can have lower settings on the 2070 super notebook without those issues. The performance was great, the screen was great, and aside from a few glitches, I was happy. But then I tried to test VR games with a wired link using the thunderbolt ports with the Meta Quest 3. That's when I found any device I connect would only work in USB 2.0 compatiabilty mode. Therefore, it was too slow to play any PC VR games. I tried hooking up my thunderbolt USB-C NAS drive to it, and same thing happened; I could only get about 370mb/sec. When I went into the BIOS, there is a USB test feature. With the Quest 3 connected, it showed it supported USB 3.0 but was operating on USB 2.0. No matter what settings I adjusted in Windows for power, and any USB settings I could find, nothing I connected would operate higher than USB 2.0. When I went to support, they wanted me to send it in for an RMA. That shouldn't happen after less than 24 hours with the system. :) That is the primary reason I returned it. The other thing I didn't like, but not a resason to return it, was the RGB keyboard. There is not really a plain white solution. It has a blue hue to it which doesn't show up in the photo. The WASD area and space bar I think they tried to make unique from the other keys but to me just looks odd. My alienware laptop has a per key RGB and has a clean white if you so choose. I mostly had the RGB off except for the off-white keyboard to see in the dark but even that, if you reboot or do anything, it lights up like a christmas tree with the rainbow effect which would be nice to keep off if you have them off in the settings all the time. Overall for the price, I think it's good. It's about $600 more than the last Alienware laptop I got when it was new. You can order a custom build to this on Dell and is still a few hundred dollars more so I think if you're ok with the keyboard RGB limitations and don't have a defective unit, this laptop has a lot of potential. I think though this may be one of those things where eveyrthing is still new and may be better waiting until a 5080ti type model comes out.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
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Brand response from ASUS Answers
Posted 1 year ago
Dear VOiPTeK,

Thank you for your comment.

We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Rated 3 out of 5 stars
Power house but mine came with QC issue
David Posted 1 year ago
Honestly this is an amazing laptop with amazing specs. Runs everything you throw at it with max settings!! Keyboard felt good, display was good all well rounded. Unfortunately mine came with a design flaw where the wrist rest area was sharp and cutting into my arm. I wish I could’ve kept it but having QC issues like that is unacceptable at this price point.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
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Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear David,

It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
One incompitent mistake
JunkyMunky Posted 1 year ago
Truly, it is an awesome machine with REALLY high benchmarking scores. Though mine came with a stark backlight bleed that absolutely detracts from visual comfort. It is extremely distracting and I will return this device if I can't either RMA or have Geekbench fix it. It isn't ips glow, it's actual bleed and it is horrible. Please Asus figure out a way to fix this.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (3)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear JunkyMonky,

Thank you reaching out.

We certainly understand your concern about the backlight bleed and the inconvenience this may have caused. We recommend you send the product in for service to determine if the backlight bleed exceeds industry standard so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.

If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty
Rated 3 out of 5 stars
Disappointing buy
TateTs Posted 1 year ago
Fans kick in all time no matter gaming or just browsing, very hot and noisy. I think I am going to return it.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear TateTs,

We sincerely apologize for the fan and overheating issues you're experiencing with the Gaming Notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Rated 3 out of 5 stars
Great Price and Specs but No HDR in Games?
Beanhimself Posted 10 months ago
This is an awesome computer with a very basic IPS display. The graphics card deserves a better screen.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 10 months ago
Dear Beanhimself,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad to hear you’re enjoying the overall performance and appreciate your comments on the display. We understand how important screen quality is, especially when paired with a high-performance graphics card. Your input is valuable and will be shared with our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
I bought this conputer 14 days price drop $500
YIFANC Posted 3 weeks ago
It’s good , but the price drop so fast and thing to return
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (1)
Report Comment
Brand response from ASUS Answers
Posted 3 weeks ago
Dear YIFANC,

Thank you for sharing your feedback on the ASUS G815LW gaming laptop. We’re pleased to hear that you find the product itself to be good, though we sincerely apologize for the frustration caused by the rapid price drop and the challenges around returning the device.

While ASUS does not control retailer pricing or return policies, we recommend contacting Best Buy support directly regarding the price adjustment, as they may be able to provide further assistance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Beast minus portability
Niko Posted 9 months ago
Good laptop as a desktop replacement but not portable enough. Just depends on your needs
I would recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (1)
Report Comment
Brand response from ASUS Answers
Posted 9 months ago
Dear Niko,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad it meets your needs as a desktop replacement. We understand that portability may be a concern depending on your usage, and we appreciate you sharing your experience. Your input will be passed along to our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Defective
Gabriella Posted 8 months ago
It stopped working suddenly, graphics card crashed on me
I would recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 8 months ago
Dear Gabriella,

We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

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$3,299.99

Rated 3 out of 5 stars
Good but had defective unit
VoIPTeK Posted 1 year ago
I purchased this to replace my "Alienware - Area 51M R2 Laptop - FHD- 300Hz- Intel Core i7 - NVIDIA RTX 2070 SUPER, 32GB RAM" spec gaming laptop. Although it has a i7-10700K desktp CPU in it, it requires two power supplies and the main 360Watt is massive. So I was happy to see not only did this one have one single power supply, but it was smaller than the main power supply of my other laptop. I saw someone say they thought this power supply was massive but compared to the previous two Alienware laptops, this is a great size for the amount of power it provides. Setting this up for the first time out of box took about 45 minutes or so to get all the updates. There were mutiple bios updates from Asus as well. However those were painless as it was pretty much automatic. Other systems I'd have to put it on a USB to install it but the bios updates on this machine were as easy as a windows update. I did a lot of testing with Forza Motorsport, Forza Horizon 5, Ratchet and Clank, and many others. The LCD panel has amazing color accuracy. Sure, you don't get the dark blacks like an OLED or mini-LCD, but it is an excellent screen none-the-less. The ray-tracing worked well. As a casual gamer, I still haven't found the need for it but is definitly cool to see when you can crank it up and still have smooth performance. However, that is where the first issue came in. Although you can run high leel of ray tracing settings, I would get glitches in many games. I would say maybe once every 5 to 10 mintues my character in Ratchet and Clank for example would turn into a series of vertical lines briefly then return to normal. In Forza the exact same effect would happen on some trees in the distance. Not bad enough to return, but definitly not something you'd expect for the cost. I can have lower settings on the 2070 super notebook without those issues. The performance was great, the screen was great, and aside from a few glitches, I was happy. But then I tried to test VR games with a wired link using the thunderbolt ports with the Meta Quest 3. That's when I found any device I connect would only work in USB 2.0 compatiabilty mode. Therefore, it was too slow to play any PC VR games. I tried hooking up my thunderbolt USB-C NAS drive to it, and same thing happened; I could only get about 370mb/sec. When I went into the BIOS, there is a USB test feature. With the Quest 3 connected, it showed it supported USB 3.0 but was operating on USB 2.0. No matter what settings I adjusted in Windows for power, and any USB settings I could find, nothing I connected would operate higher than USB 2.0. When I went to support, they wanted me to send it in for an RMA. That shouldn't happen after less than 24 hours with the system. :) That is the primary reason I returned it. The other thing I didn't like, but not a resason to return it, was the RGB keyboard. There is not really a plain white solution. It has a blue hue to it which doesn't show up in the photo. The WASD area and space bar I think they tried to make unique from the other keys but to me just looks odd. My alienware laptop has a per key RGB and has a clean white if you so choose. I mostly had the RGB off except for the off-white keyboard to see in the dark but even that, if you reboot or do anything, it lights up like a christmas tree with the rainbow effect which would be nice to keep off if you have them off in the settings all the time. Overall for the price, I think it's good. It's about $600 more than the last Alienware laptop I got when it was new. You can order a custom build to this on Dell and is still a few hundred dollars more so I think if you're ok with the keyboard RGB limitations and don't have a defective unit, this laptop has a lot of potential. I think though this may be one of those things where eveyrthing is still new and may be better waiting until a 5080ti type model comes out.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear VOiPTeK,

Thank you for your comment.

We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Rated 3 out of 5 stars
Power house but mine came with QC issue
David Posted 1 year ago
Honestly this is an amazing laptop with amazing specs. Runs everything you throw at it with max settings!! Keyboard felt good, display was good all well rounded. Unfortunately mine came with a design flaw where the wrist rest area was sharp and cutting into my arm. I wish I could’ve kept it but having QC issues like that is unacceptable at this price point.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (1)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear David,

It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
One incompitent mistake
JunkyMunky Posted 1 year ago
Truly, it is an awesome machine with REALLY high benchmarking scores. Though mine came with a stark backlight bleed that absolutely detracts from visual comfort. It is extremely distracting and I will return this device if I can't either RMA or have Geekbench fix it. It isn't ips glow, it's actual bleed and it is horrible. Please Asus figure out a way to fix this.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (3)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear JunkyMonky,

Thank you reaching out.

We certainly understand your concern about the backlight bleed and the inconvenience this may have caused. We recommend you send the product in for service to determine if the backlight bleed exceeds industry standard so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.

If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty
Rated 3 out of 5 stars
Disappointing buy
TateTs Posted 1 year ago
Fans kick in all time no matter gaming or just browsing, very hot and noisy. I think I am going to return it.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear TateTs,

We sincerely apologize for the fan and overheating issues you're experiencing with the Gaming Notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Rated 3 out of 5 stars
Great Price and Specs but No HDR in Games?
Beanhimself Posted 10 months ago
This is an awesome computer with a very basic IPS display. The graphics card deserves a better screen.
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 10 months ago
Dear Beanhimself,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad to hear you’re enjoying the overall performance and appreciate your comments on the display. We understand how important screen quality is, especially when paired with a high-performance graphics card. Your input is valuable and will be shared with our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
I bought this conputer 14 days price drop $500
YIFANC Posted 3 weeks ago
It’s good , but the price drop so fast and thing to return
No, I would not recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (1)
Report Comment
Brand response from ASUS Answers
Posted 3 weeks ago
Dear YIFANC,

Thank you for sharing your feedback on the ASUS G815LW gaming laptop. We’re pleased to hear that you find the product itself to be good, though we sincerely apologize for the frustration caused by the rapid price drop and the challenges around returning the device.

While ASUS does not control retailer pricing or return policies, we recommend contacting Best Buy support directly regarding the price adjustment, as they may be able to provide further assistance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Beast minus portability
Niko Posted 9 months ago
Good laptop as a desktop replacement but not portable enough. Just depends on your needs
I would recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (1)
Report Comment
Brand response from ASUS Answers
Posted 9 months ago
Dear Niko,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad it meets your needs as a desktop replacement. We understand that portability may be a concern depending on your usage, and we appreciate you sharing your experience. Your input will be passed along to our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Defective
Gabriella Posted 8 months ago
It stopped working suddenly, graphics card crashed on me
I would recommend this to a friend
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 8 months ago
Dear Gabriella,

We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Page 1 0 of 0 reviews

Good but had defective unit

VoIPTeK Posted 1 year ago

I purchased this to replace my "Alienware - Area 51M R2 Laptop - FHD- 300Hz- Intel Core i7 - NVIDIA RTX 2070 SUPER, 32GB RAM" spec gaming laptop. Although it has a i7-10700K desktp CPU in it, it requires two power supplies and the main 360Watt is massive. So I was happy to see not only did this one have one single power supply, but it was smaller than the main power supply of my other laptop. I saw someone say they thought this power supply was massive but compared to the previous two Alienware laptops, this is a great size for the amount of power it provides. Setting this up for the first time out of box took about 45 minutes or so to get all the updates. There were mutiple bios updates from Asus as well. However those were painless as it was pretty much automatic. Other systems I'd have to put it on a USB to install it but the bios updates on this machine were as easy as a windows update. I did a lot of testing with Forza Motorsport, Forza Horizon 5, Ratchet and Clank, and many others. The LCD panel has amazing color accuracy. Sure, you don't get the dark blacks like an OLED or mini-LCD, but it is an excellent screen none-the-less. The ray-tracing worked well. As a casual gamer, I still haven't found the need for it but is definitly cool to see when you can crank it up and still have smooth performance. However, that is where the first issue came in. Although you can run high leel of ray tracing settings, I would get glitches in many games. I would say maybe once every 5 to 10 mintues my character in Ratchet and Clank for example would turn into a series of vertical lines briefly then return to normal. In Forza the exact same effect would happen on some trees in the distance. Not bad enough to return, but definitly not something you'd expect for the cost. I can have lower settings on the 2070 super notebook without those issues. The performance was great, the screen was great, and aside from a few glitches, I was happy. But then I tried to test VR games with a wired link using the thunderbolt ports with the Meta Quest 3. That's when I found any device I connect would only work in USB 2.0 compatiabilty mode. Therefore, it was too slow to play any PC VR games. I tried hooking up my thunderbolt USB-C NAS drive to it, and same thing happened; I could only get about 370mb/sec. When I went into the BIOS, there is a USB test feature. With the Quest 3 connected, it showed it supported USB 3.0 but was operating on USB 2.0. No matter what settings I adjusted in Windows for power, and any USB settings I could find, nothing I connected would operate higher than USB 2.0. When I went to support, they wanted me to send it in for an RMA. That shouldn't happen after less than 24 hours with the system. :) That is the primary reason I returned it. The other thing I didn't like, but not a resason to return it, was the RGB keyboard. There is not really a plain white solution. It has a blue hue to it which doesn't show up in the photo. The WASD area and space bar I think they tried to make unique from the other keys but to me just looks odd. My alienware laptop has a per key RGB and has a clean white if you so choose. I mostly had the RGB off except for the off-white keyboard to see in the dark but even that, if you reboot or do anything, it lights up like a christmas tree with the rainbow effect which would be nice to keep off if you have them off in the settings all the time. Overall for the price, I think it's good. It's about $600 more than the last Alienware laptop I got when it was new. You can order a custom build to this on Dell and is still a few hundred dollars more so I think if you're ok with the keyboard RGB limitations and don't have a defective unit, this laptop has a lot of potential. I think though this may be one of those things where eveyrthing is still new and may be better waiting until a 5080ti type model comes out.

No, I would not recommend this to a friend

This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5080 - 2TB SSD - Eclipse Gray

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Brand response from ASUS Answers

Posted 1 year ago

Dear VOiPTeK,

Thank you for your comment.

We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty Asus

Power house but mine came with QC issue

David Posted 1 year ago

Honestly this is an amazing laptop with amazing specs. Runs everything you throw at it with max settings!! Keyboard felt good, display was good all well rounded. Unfortunately mine came with a design flaw where the wrist rest area was sharp and cutting into my arm. I wish I could’ve kept it but having QC issues like that is unacceptable at this price point.

Unhelpful (1)

Dear David,

It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

One incompitent mistake

JunkyMunky Posted 1 year ago

Truly, it is an awesome machine with REALLY high benchmarking scores. Though mine came with a stark backlight bleed that absolutely detracts from visual comfort. It is extremely distracting and I will return this device if I can't either RMA or have Geekbench fix it. It isn't ips glow, it's actual bleed and it is horrible. Please Asus figure out a way to fix this.

Unhelpful (3)

Dear JunkyMonky,

Thank you reaching out.

We certainly understand your concern about the backlight bleed and the inconvenience this may have caused. We recommend you send the product in for service to determine if the backlight bleed exceeds industry standard so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.

If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty Asus

Disappointing buy

TateTs Posted 1 year ago

Fans kick in all time no matter gaming or just browsing, very hot and noisy. I think I am going to return it.

Dear TateTs,

We sincerely apologize for the fan and overheating issues you're experiencing with the Gaming Notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022227-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/ Asus

Great Price and Specs but No HDR in Games?

Beanhimself Posted 10 months ago

This is an awesome computer with a very basic IPS display. The graphics card deserves a better screen.

Posted 10 months ago

Dear Beanhimself,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad to hear you’re enjoying the overall performance and appreciate your comments on the display. We understand how important screen quality is, especially when paired with a high-performance graphics card. Your input is valuable and will be shared with our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

I bought this conputer 14 days price drop $500

YIFANC Posted 3 weeks ago

It’s good , but the price drop so fast and thing to return

Posted 3 weeks ago

Dear YIFANC,

Thank you for sharing your feedback on the ASUS G815LW gaming laptop. We’re pleased to hear that you find the product itself to be good, though we sincerely apologize for the frustration caused by the rapid price drop and the challenges around returning the device.

While ASUS does not control retailer pricing or return policies, we recommend contacting Best Buy support directly regarding the price adjustment, as they may be able to provide further assistance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

Beast minus portability

Niko Posted 9 months ago

Good laptop as a desktop replacement but not portable enough. Just depends on your needs

I would recommend this to a friend

Posted 9 months ago

Dear Niko,

Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad it meets your needs as a desktop replacement. We understand that portability may be a concern depending on your usage, and we appreciate you sharing your experience. Your input will be passed along to our product team for future consideration.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

Defective

Gabriella Posted 8 months ago

It stopped working suddenly, graphics card crashed on me

Posted 8 months ago

Dear Gabriella,

We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

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