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PaulC Posted
I’ve been using the Asus ROG Zephyrus G14 with the RTX 5070 Ti for les than a month now, and overall it’s a very good laptop. Performance is strong — handling modern games and creative tasks smoothly thanks to the Ryzen AI 9 HX processor paired with the RTX 5070 Ti GPU. What’s not ideal: Stability issues — 5% of the time the unit I have has shut itself about 10 times so far due to random problems (system resets, occasional glitches) out of nowhere as in not necesarily gaming, or task intensive things, just iddle or watching youtube. This isn’t something you typically see in most reviews, so it feels like it might be specific to my device. if it keeps going this month i might just trade it back in
Posted
Dear PaulC,
Thank you for choosing the ASUS GA403WR gaming laptop and for sharing your feedback with us. We sincerely apologize for the stability issues you’ve experienced; unexpected shutdowns and system resets are not the level of reliability we strive to deliver.
To help resolve the problem, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
ALFREDO Posted
My return window ended yesterday and today my laptop randomly restarted... i got a notification that the system encountered a problem and needed to restart and just shut off on its own but didn't restart. I tried turning it back on and nothing the screen was just off but i could hear the fans running really light, i unplugged it and after a while the fans stopped but still nothing, would not turn on at all. After a google search on how to force shut down I held the power button down for 10 sec and finally was able to get it to shut off completely apparently. After finally getting it to turn back on it seems fine. I day trade and luckily had just gotten out of a trade this could've been really bad given all of my tasks were just ended. Also the build quality could be better the bottom cover is bulged towards the front to where you can see inside which again that should not be the case in a laptop at this price point in my opinion. I can say it does run smoothly when it wants, even tho it'll have some micro stutters here and there when not plugged in which for now I'm thinking can be fixed with some tunning, but overall I am a bit disappointed after what just happened with the restart today and really hope the problem doesn't persist. Now I'm wondering if i should bring it in for a diagnostic, and seeing what my options are to move forward. Now the part where if i would recommend it.. it is a good running laptop and does run very well even with alot of tasks running, and it does tick alot of boxes as far as performance, screen resolution, and gaming, which is definitely a plus. In conclusion I'd say go for it if you can get it on a sale, I would not recommend it at full price.
Posted
Dear ALFREDO,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We apologize for the unexpected restart and startup issue, and we understand how disruptive this can be, especially during critical tasks.
We’re glad to hear the device is currently functioning, but based on your description, we recommend doing a System Diagnosis via the MyASUS app to ensure system stability. Your feedback regarding build quality and performance is appreciated and will be shared with our product team.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2505028230-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MyASUS - System Diagnosis - https://www.asus.com/support/faq/1045716/
JonathanG Posted
Its great and amazing system, can play Triple A games anywhere anytime. My two only cons are it dies insanely fast (So keep it plugged in at all times) & about 6/8 months in the screen now randomly goes black causing me to turn on & off. Very upsetting now that its my main gaming platform. Other than this I love it.
Posted
Dear JonathanG,
Thank you for sharing your experience with the ASUS ROG Zephyrus G14 GA403WR Gaming Laptop. We’re pleased to know that you enjoy the system’s performance and portability. However, we sincerely apologize for the battery and display issues you’ve encountered, and we regret the inconvenience this has caused.
To help resolve these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
[Windows 11/10] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/faq/1015072/
Jose Posted
It's good, but not a good option for Ubuntu or linux unless you are using the very latest distro, like Ubuntu 25.04. Other distros break. Also, I have been hearing high-pitched sounds from it.
Posted
Dear Jose,
Thank you for your feedback regarding the ASUS GA403WR laptop. We sincerely apologize for the issues you've encountered, particularly with Linux compatibility and unexpected high-pitched noises. Your insights will be passed along to our development and engineering teams to help improve future compatibility and user experience.
To investigate the high-pitched noise further, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Smarttv Posted
Heats up too fast. My son uses it for school and gaming.
Posted
Dear Smarttv,
We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
Jayteebae Posted
Buggy AMD drivers keep causing this BRAND NEW device to BSOD. I can't stand Windows!
Posted
Dear Jayteebae,
We regret the inconvenience caused by persistent BSODs on your new ASUS GA403WR laptop, attributed to AMD driver instability. This falls short of the high performance standards we strive to uphold. To address the issue, please refer to our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Beau Posted
These are often sold as gaming laptops. they are NOT gaming laptops. They are mixed use/creator laptops Firstly, they come pre-installed with studio drivers, not game ready drivers. Secondly, they prioritize looking like a macbook, and being portable over performance or thermals. Positives: - excellent speakers, - excellent screen - Good performance for pro work (editing) - generally feels premium Negatives: - runs absurdly hot - throttles, despite very low gpu and cpu wattage offering - fans are legitimately the most annoying fans i have ever heard on a laptop Conclusions: If you NEED a relatively premium laptop that can offer a reasonably powerful gpu, while prioritizing portability over performance, this works. Just be aware of the heat and fain noise even in basic windows tasks
Posted
Dear Beau,
Thank you for your detailed feedback on the ASUS GA403WR gaming laptop. We appreciate your insights and are glad to hear you’ve had a positive experience with the speakers, display, and overall performance for creative work. We sincerely apologize for the concerns you've encountered regarding heat, throttling, and fan noise. Your feedback is important and will be shared with our product team for review.
To help address thermal and fan-related issues, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/us/support/faq/1015064/
BernardSC Posted
To be clear, I know what I am doing with tech like this, I went to school for it. Nothing I reference below is “user error” or ignorance. Calling tech support for me is the LAST Option on my list. I can usually fix all of my issues with mostly anything by myself, including removing soldered on chips and components from boards and replacing them on my own. Even with the impressive spec list on this machine it is "still just a laptop" and feels very "limited" compared to a desktop with "lesser specs and components." That said, I REALLY, REALLY wanted to like this one. I thought this was going to be an easy 5 star item based on my experience with my Asus TUF F15 from last year which I loved, and still do. Maybe I hyped it up too much in my own head while waiting for it to arrive. I was looking forward to getting my hands on it like a kid waiting for Xmas morning to arrive. I had last year's ASUS TUF F15 (FX507VI) 16GB, Intel I7, 15.6 inch, 144hz with the RTX 4070 but experienced semi frequent crashes while playing certain game titles. So, I was really looking forward to getting this G14 as an “upgrade” in my hands, especially with the access to more RAM. Truth be told, any graphics settings past 1080p WITH A MONITOR CONNECTED and this thing will shut itself down and “auto reboot” into windows like I just turned on the power, not just crash the game and make me relaunch it. When I had “crashes” with the same game(s) on the F15 TUF laptop, the game would shut down and leave the laptop running normally. This one boots me completely out of Windows into a fresh boot cycle. This G14 is really “software” quirky. I am even getting Windows Display Properties Errors now after weeks of dealing with it. For the first 3 days I could not get 3 different sets of gaming headsets to work….no microphone. No one could hear me. Then I randomly opened “copilot AI” software and talked to it….THEN my headsets magically started working in game. Very Odd! Also, to this very day, every time I turn on the laptop (stays connected to a monitor, Sony Invision M2 , 27 inch 160Hz) it ALWAYS switches my display settings back to “extend” instead of where I had it set to previously, “mirror.” Just a ton of quirky-ness that is super annoying to deal with, especially on a “premium gaming laptop.” Why Windows will not leave my Display Settings at “mirror” and constantly flips it back to “Extend” is beyond me. I found myself getting frustrated with this machine more than once and going back to my Asus TUF F15 not just for the bigger screen but because it didn't fight with me every step of the way to accomplish simple things and to play a game. I have run troubleshooters and all sorts of research and even contacted ASUS at one point about the microphone not working and I waited longer than I should have to write this review in hopes that I would discover that IT WAS ME that was causing the errors somehow or that I was overlooking something simple, but I can’t say that at all. This thing is just quirky and I have a suspicion it is one of the many software titles to control graphics and processing that are bouncing off of each other. This comes with Armory Crate, NVIDIA software as well as ASUS software and AMD software all meant to control the same settings and some of the settings inside all of these titles are also natively controlled by Windows, which just adds more confusion to the mix. I can’t prove it, it is just a hunch that there are too many software titles trying to fight for control of the same parts of the system at the same time. Since I am talking about “negatives” kind of….I am going to mention right here that there are not enough USB ports on the machine for a gaming machine and there is no physical Ethernet port either so everything must be connected via WIFI. If I want to run a hard line will need to get a separate USB to Ethernet Adaptor and then again…I am out of USB access ports on the machine and forced to use a USB Hub….Actually, multiple hubs just so I can have my Basics Connected when running an external monitor, a wired gaming controller and a Headset Dongle and that leaves no room for a wired mouse, external keyboard, hard drive or anything else, without running multiple USB hubs or unplugging other stuff to make room. This is very annoying and very anti-productive in my opinion. The machine comes with 2 USB A ports, and 2 USB C and they are stacked very close together so using adaptors is sometimes not an option because everything won’t fit side by side. That's only 4 I/O ports in total. The only other ports on the machine are the HDMI out, the proprietary power input and a headphone jack. Again…NO ETHERNET PORT! I get that this is a laptop and it is meant for “mobility” but no Ethernet Port on a GAMING PC is a huge miss in my book. I mention this because I have noticed some major Latency discrepancies between other WiFi Laptops I have and this one. For some reason this laptop is always marking 60-130ms when all my other machines are marking 20-40ms both with and without this machine connected to the same WiFi. I HAVE TO use the WiFi 6G that is included with this one to get a connection that I can use…but the latency is still an issue. WITHOUT A MONITOR CONNECTED: This laptop is BEAUTIFUL! Everything looks amazing on the 3K OLED Screen and the details are {Chef’s Kiss}. BUT processing is still jittery and gameplay is herky jerky. For Example I have NVIDIA “optimized” and the game settings “auto config to system” and even with being on the “performance” side of the scale I am still not getting smooth frames with movement whilst in-game. I mean this is a 5080 With “AI” and it still can’t handle a fairly normal game like Fortnite with the above mentioned settings??? The settings are not even close to being maxed out and it is still jerky. BTW, ALL TESTING WAS DONE IN “TURBO” MODE except for when I used it on battery and not plugged in. I guess my main complaint here is the graphics card and the capability of it. AND that this was my experience in Turbo Mode! Even with the extra RAM and the Ryzen 9HX with AI it is still a chore for the machine to handle Fornite on 3k with the NVIDIA graphics set to OPTIMIZED which is only bar 3 on a bar scale of 35!!! BUT for everything else, non-gaming related, this laptop is a MONSTER! Daily tasks are nothing for this thing. Video editing is not a struggle. Video playback is beautiful on the included 3K OLED. The OLED really is stunning when not struggling with jittery controller to in game translation. I would recommend this for any sort of content creator for an On The Go or primary machine. It has saved me time and frustration in that aspect. Calling on apps and multitasking are not an issue for this one. If you are a keyboard and Mouse gamer then I can see how this would be a great option for you. The “W” key has a bump on it to locate it without looking to aid in WASD movement and the F and J Keys are also bumped for standard productivity typing. Cant speak for battery life as I run this off the plug full time but the little I did have it on battery it seems to eat batter pretty quickly in “standard” mode. The Backlight on the keyboard and the programmable light pattern on the back of the screen are cool features and the backlight on the keyboard is completely necessary because white keys on Silver is REALLY hard to see and not the best idea…but it looks cool. I can see a ton of people being really happy with this machine but if you are like me and expected this to do what I explained already then you will be as disappointed as I am. This is not something I would tell someone to run out and get if they plan on running a monitor off of it for gaming and also it is not that great at 3K for Fortnite with Nvidia set at 3 of 35. Turing it down to 1080p alleviates it a little bit but again there is the WIFI lag that I do not have to deal with on my other machines. This one is very “hit and miss” for me, but to be fair, I am sure a ton of people will be happy with it. I just expected WAY more performance based on the hype, the specs, the RAM, The Ryzen 9HX AI, The RTX 5080 with AI and all that. Too much messing around and it still doesn’t “feel right.”
YourMainDude Posted
The ASUS - ROG Zephyrus G14 14" 3K OLED 120Hz Gaming Laptop is clearly a compact, powerhouse that can be YOUR desktop replacement - when paired up with external peripherals & a gaming monitor. Setup and Initial Impressions: Initializing Windows 11 was as typical as it can be, from a Microsoft standpoint. I did experience a couple of incidents during portions of the unattended setup that resulted in the unit getting stuck in some kind of Modern Standby state (be it Sleep or something else...) where I was forced to do the proverbial 'hold down' the power button to force a hard reset. Having owned several different Asus/ROG models, this was a first. Once personalized & fully updated (software, drivers and BIOS), the unit did seem to stabilize and operated in full-Ryzen speedy form, but that was 5 days into my review period. Compared to my 4-year-old ROG Advantage Edition, this 2025 ROG Zephyrus G14 feels quick & responsive no matter what I threw at it or used it for. The OLED display is vivid & consistent, corner-to-corner. The weight of the unit screams quality as does the smooth action of the flip-up, screen hinges. I'm not a huge fan of the flat, chicklet key caps commonly found on 14-inch laptops, but these are good, surprisingly satisfying and easy to type on. The RGB backlighting of the keys works but nothing to write home about. That's admittedly a matter of personal taste - but I've seen better. There are no ports on the rear of this laptop but that's Ok. On something this compact, I've fine with it. The USB-4 and multiple USB 3 ports are plentiful and ALL meet their specified capabilities. I used a Sandisk Pro external SSD Pro and ATTO transfers speeds were top shelf. I would have preferred a full-sized SD card slot vs. the micro slot, but space in a 14-inch platform does naturally present constraints! The proprietary power port is great and much better than a barrel connection. The only real big complaint I have about this particular platform, in terms of design points, is the location of the Status LEDs located on the bottom edge of the display. What was Asus engineers thinking? What good is having a power state, AC power connection and storage indicators all in a position you cannot see from the front? Oops! The track pad is spacious, glass treated and something I really like. One of the best I've touched! The Platinum White aesthetic has nuanced contrasts to it, which I've grown to like. This machine doesn't scream Gamer vibe and would be fine for work environments. Gaming Experience: Although one can game "AAA" titles on this 14-inch display and they do render very nicely I might add, the real power of the ASUS - ROG Zephyrus G14 is the marriage between the Ryzen 9 Ai processor & the 5070 Ti GPU. This gets back to using this little beast as a desktop replacement rig. It can do it! The memory is up to the task, and you can add a 2nd internal SSD. Not much to dislike here. Sure, some will complain about soldered Dimms but IMHO, 32 GBs of high-speed memory is more than adequate for most consumers, and I didn't find it holding me back in any noticeable way. The stuff I'm not so happy or enthusiastic about: I'll mention the goofy position of the status LEDs again for completeness, but more importantly - this 2025 Zephyrus G14 suffers from the same old thing that plagues all Asus laptops - - their software immaturity. ROG Live, Asus Software Manager and A-Crate all generated multiple errors in the Windows Reliability History logs + those early incidents of "looked dead" situations that forced me to force Hard Resets with the power button. I've done nothing out of the ordinary, other than initializing my Microsoft accounts and updating all the typical Windows Store apps, Asus Apps and applying all Windows Updates, like anyone would do. I've installed no additional software that could bugger-up things or cause conflicts - and yet - here we go again Asus. Error Event & Reliability History logs are KEY areas of the entire Experience and that aspect of this laptop needs a bunch of fine tuning. The logs are peppered with "stop working" incidents. Moving on, I do wish to focus on the hard & fast specs of this machine that were important for me to test out. This includes Cinebench, ATTO speeds and WiFi connectivity. All of which were measured in Performance mode: Cinebench - This Zephyrus keeps a close pace with my 5950 X570 desktop and is the primary reason I can recommend this laptop as a desktop replacement candidate. 2300+ multi-core, 2000+ single core scores... consistently. No big swings or variance. Pretty rock solid in fact. ATTO - USB-4 speeds reached max speed transfer speeds for both reading & writing, on my Sandisk Pro external - pretty much in line with the performance I get on Thunderbolt ports; both for Mac and PC (Alienware M18). Thumbs up! USB 3 ports also achieve their specified maximums with the same external device. Nice job Asus! WiFi 7 - This is an area needing some immediate polish & fine tuning as I routinely experience throughput throttling for both download & upload - on the power brick. Not so good Asus! It's all over the place with this laptop, even when just 6 feet away from my Router. I could only hit the rated ISP speeds like once or twice out of 10 tests; most results came in at around 50 to 60 % of the speeds I pay for. Overall, I like how compact & powerful the ASUS - ROG Zephyrus G14 14" 3K OLED 120Hz Gaming Laptop presents itself and generally performs. It just needs more work. (updates & such) This is a machine I can look forward to traveling with... Pros: Compact, stylish, solid and dense. Nice aesthetic overall Undeniable OLED display goodness Electrical ports all meet their specifications The fans seem pretty tame to me, so I don't understand the complaints coming from others The ventilation arrangement also seems very good, and the keyboard area stays comfortable Excellent track pad! Capable keyboard even though I prefer what Lenovo does TBH and the backlighting is meh Fast little Ryzen/Nvidia machine and to me, the 5070 Ti is the sweet spot Ai features are powerful and there for those that rely upon them Cons: Hard resetting required during setup and early use - even after updating everything (It's worth noting that Ai didn't assist in this regard, which is kind of funny) Software and error logs, par for the course with Asus & ROG. Not a good look! Pretty much useless positioning of the status LEDs Inconsistent WiFi 7 performance with some hard throttling for no good reason The top-cover LED light strip is about as useful as the Status LEDs. Bling is whatever though... I was surprised to find the ProArt Control Panel missing from this machine if for no other reason that the OLED Care functionality is missing from what is provided and that it came with Nvidia Studio drivers on it - making the case that this could be both a gaming rig & a content creation platform (Asus Vivo machines come with that bit of important software) Micro SD slot Considering the price point and what you get in return, I can still recommend this laptop for many use cases, as long as one knows what they are getting into. The combination of this Ryzen 9 and 5070 Ti is something to behold! Come on Asus, finish the job on this one and make it shine! I'd give it 3.5 Stars if allowed ; )
ItsMe Posted
Overall this is a really laptop but the extremely loud (and whining) fan noise and temperatures really put a damper on it. If using it on a desktop with a cooling pad or fan blowing, it would be a workhorse but the fan noise was just too much for me to handle when using it in other situations. I will say though, if using it just as a web-surfer and the like, it is dead silent. But there are much cheaper alternatives if that’s your ultimate use case for this device. I read the reviews about fan noise (so I knew what I was getting into) and decided to give it a shot for myself so take that for what it’s worth. I also owned a 2023 version briefly but got rid of it for the same reason.
Posted
Dear ItsMe,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the issues you've encountered with fan noise and operating temperatures, and we understand how disruptive this can be to your overall experience.
To help improve performance and reduce noise, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/us/support/faq/1015064/
ReeveC Posted
The g14 is a great portable laptop. The 5070ti model though is very loud under load and thermal throttles itself badly right out of the box. I tried everything in g-helper and couldn’t get the laptop to stop thermal throttling so ended up returning it. Because of the thermal throttling I would not recommend and either go with the 5060 which doesn’t throttle or look at the g16 or diff laptop. If portability is everything then go for it just know the gpu is already not getting full power as per design and it still thermal throttles.
Posted
Dear ReeveC,
Thank you for sharing your experience with the ASUS GA403WR (G14) gaming laptop. We sincerely apologize for the issues you've encountered with the RTX 5070 Ti model, including excessive fan noise under load and thermal throttling that persisted despite adjustments in G‑Helper, which ultimately led to the device being returned. This is not the level of product performance we strive to deliver, and we regret that your experience did not reflect our standards.
Your feedback is greatly appreciated and will be shared with our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505028230-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Andrea Posted
Laptop is fast and good for schoolwork, but basic tasks drain the battery quickly. Running games on it causes it to overheat quickly and the fan noise gets very loud. The oled display is very nice but not recommended for playing games unfortunately, which is what I bought it for.
Posted
Dear Andrea,
Thank you for sharing your experience with the ASUS GA403W gaming laptop. We're glad to hear it's performing well for schoolwork, but we're sorry to learn about the battery drain, overheating, and fan noise during gaming. We understand how disappointing that can be, especially when gaming was a key reason for your purchase.
To help improve performance and thermal behavior, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
BrianH Posted
A GREAT laptop, up until it starts to overheat. This truly is a good laptop if all your doing is gaming! But it failed to hold up to ACC and CAD designs and overheats as soon as multitasking is needed from it. Great if all your doing is gaming! But a loss for those trying to work and game with it as well.
Posted
Dear BrianH,
Thank you for sharing your experience with the ASUS ROG Zephyrus G14 GA403WR Gaming Laptop. We’re pleased to know that you find it a great system for gaming. However, we sincerely apologize for the overheating issues you’ve encountered when using it for multitasking with ACC and CAD design, and we regret the inconvenience this has caused.
To help improve performance and reduce overheating, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
ChrisJ Posted
It's a laptop. It plays games on it... But, marginally better than a gaming console for 4x the price. If you don't want to buy even more expensive peripherals or don't want to mod your games, just get a cheap laptop and play your games on a gaming console. Save 1,200 bucks. Video out drops my frames by 60% to 75%. Running a Linux virtual is the only way I've found to fix this issue. Since the modernization of the cell phone, I haven't needed or desired a PC for a decade. I'm not a fan of Windows 11, I suppose that should be a separate review, but this is awful. I want to give this product less than 3 stars. But I don't think it would be honest to judge it against something I don't believe exists. Assuming 5 stars would be a functional gaming PC in laptop form, I have to remove a star for the inability to run video out. It's just not an option for your standard user and almost defeats the entire purpose of this machine. Sure, the feature is technically there, but getting it to function in Windows is harder than installing a completely different OS and getting it to work through that. Which is why the other star is gone. Windows 11 is terrible.
Posted
Dear ChrisJ,
Thank you for sharing your detailed feedback regarding the ASUS GA403WR Gaming Laptop. We sincerely apologize that the performance and experience did not meet your expectations, particularly with video output and Windows 11. We regret the inconvenience this has caused. Your comments are very valuable, and we will ensure they are passed along to our product team for review.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/faq/1015072/
JoelL Posted
I really want to like this laptop, but it feels too finnicky. Its a nice design, sleek exterior and build feels decent. Unfortunately feels like some of the ASUS software holds the computer back from being really great. For the price, I would expect more overall
Posted
Dear JoelL,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We’re pleased to hear that you appreciate the sleek design and build quality, but we sincerely apologize that the software experience has not met your expectations. We understand how important smooth performance and reliability are, especially at this price point, and regret any frustration this has caused.
To further investigate the issues you’ve encountered, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be glad to assist with troubleshooting and provide guidance to help improve your experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gchow03 Posted
Its amazing to be putting so much performance into such a slim form factor rivaling with the macbooks. But asus need to figure out what’s going on with their firmware business on wake, the computer cant figure to stay on dgpu or igpu and stutters even on light load games like league with discord in the bkg. It consistently crashes after a few minutes of play. Once it reboots, business as usual.
Posted
Dear Gchow03,
Thank you for choosing the ASUS GA403WR gaming laptop and for sharing your experience. We sincerely apologize for the inconvenience caused by the stability and GPU switching issues you’ve described. This is not the level of performance we aim to deliver.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
[Windows 11/10] How to set the application as the discrete graphics used - https://www.asus.com/support/faq/1044213/
TannerB Posted
Life battery only lasts a couple of hours. I ran 2 oldschool RuneScape clients on it and the computer was running at about 95°C. I like the lugging on it and it works well when plugged in but I wouldn’t rely on it without a power source.
Posted
Dear TannerB,
We are sorry to hear about the concerns you’ve experienced with your ASUS GA403WR Gaming Laptop, particularly the limited battery life and high operating temperatures while running multiple clients. We sincerely apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506022409-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
ErnieL Posted
Build quality is fantastic, never had a problem with that. My main issue was mainly with the wifi card, wifi connection would be lost and I’d have to go to device manager to manually reset it every 30 minutes to an hour. The screen would also black out randomly, and it wouldn’t turn back on even when pressing the power button. Same thing would happen while the screen was awake, everything would freeze, you wouldn’t be able to use your cursor or keyboard, and the power button would become unresponsive. A few times, when the laptop should’ve been in sleep mode, the battery completely drained despite there being no heavy applications open. I tried updating to all the latest drivers, yet these three issues still persisted. I’m sure I probably got a defective model, yet my experience was a little disappointing considering how much money I spent.
Posted
Dear ErnieL,
Thank you for taking the time to share your experience with the ASUS GA403WR gaming laptop. We’re pleased to hear that you are satisfied with the build quality, but we sincerely apologize for the issues you’ve encountered with Wi‑Fi connectivity, screen blackouts, system freezes, and unexpected battery drain. This is not the level of product quality we strive to provide, and we regret the inconvenience caused.
To address the problems you described, we recommend updating the BIOS. Before starting the update, please back up any important data, as the process may reset your current settings, applications, or files. Ensure that the device remains plugged in throughout the update, and avoid closing the lid until the procedure is complete. Detailed instructions are available in the FAQ guide linked below.
If the issue persists after completing the update, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2505028230-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
SMCab Posted
The computer is fine, but for gaming a console or a desktop PC is a much better option. Gaming on a laptop isn’t ideal because they tend to get noisy and don’t offer the same performance as a desktop.
Posted
Dear SMCab,
Thank you for sharing your feedback regarding the ASUS GA403WR Gaming Laptop. We are pleased to hear that the computer performs well overall. However, we sincerely regret that your gaming experience did not meet expectations, particularly with concerns about noise levels and performance compared to a desktop or console.
To help optimize your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
vista1984 Posted
it is light, powerful, beautiful product. however it has usb c charging issue when battery protection mode is on. and i got bluescreen every day, which is a shame.
Posted
Dear Vista1984,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing USB-C charging issue when battery is in protection mode and blue-screen-of-death issues. We recommend connecting the AC adapter while using USB-C charging and ensure this laptop is running with the most current BISO version. The blue-screen-of-death will be resolved typically, by ensuring Windows, drivers, BIOS, games and applications are up to date. Updates for this laptop are available at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/ .
ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Issues you are experiencing wirth this laptop are random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty