See more imagesASUS - ROG Zephyrus G14 14" Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD - Gray
- Model:
- GA401QH-211.ZG14BL
- SKU:
- 6466255
Highly rated by customers for:
See more imagesHighly rated by customers for:
Almost $2000 dollars for this laptop and it has NO camera installed. Ridiculous. Not impressed with this laptop and very disappointed. Regret purchasing it.
Posted
Dear elGato99,
We do understand the inconvenience this may have caused.
The laptop was advertised not having a built-in camera. If camera is necessary, a USB or a wireless camera can be used.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
SaikrishnaG Posted
Product stopped working all of a sudden, laptop is not turning on. Tried charging it multiple hours to turn it on still no use. Not even power led lighting up when I try to charge it.
CarlB Posted
I bought a display computer tge day before Christmas Eve. When they couldn’t wipe and start it they told me it would have a full warranty and sent it in to service and it would take two weeks. I got a text to pick it up. Upon arrival they couldn’t find it. Then told me it cost too much to fix and made me take my money back. Called to speak to a manager and was put on a call back list. No one ever called. Very unhappy experience
Sd3121 Posted
I purchased this top of the line graphics laptop computer for architectural schooling. I set it up, used it at school for 2 days and day 3 it wouldn’t even power on. (I should have known better than to later purchase the router- see that review) 1 year ago I returned the laptop and purchased a Mac book 14 pro- no issues whatsoever!
Posted
Dear Valued Customer,
We sincerely apologize for the issues you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review
Although you no longer have the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2108040343-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brian Posted
Crashed very frequently, about every 30 minutes. Will be returning.
Posted
Dear Brian,
We are sorry to hear about the crashing issues you are encountering. Rest assured, we are committed to supporting our product and continually enhancing our methods to achieve excellence in customer service. Kindly follow the troubleshooting steps outlined in our FAQ linked below. If you have completed all the steps and the issue persists, please contact us via email at customerloyalty@asus.com. Include the link to this review for reference, and we will make every effort to swiftly resolve your case. Your feedback is invaluable in refining ASUS support channels. Don't forget to mention the case number (N2108040343-0012) for better assistance.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
CelAk Posted
Absolute crap, I have had this computer for 6 months and it has crashed 23 times. It has issues and errors all over the place, drivers keep disappearing and it is still under warranty but because I bought it through Best Buy ASUS dosn't care.
Posted
Dear Valued Customer,
It's unfortunate to hear that your unit is crashing and the drivers are missing. This is not the kind of experience we want any of our customers to have. Usually, we recommend that you return to Best Buy for a quicker solution seen that they are our authorized service center. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Dsanchez Posted
Computer is exceptional, but the wifi card is garbage. Using 50mbps at home and this Computer can barely utilize 3mbps of download speed. Peak being 4.1mbps. Found out most people ran into this problem with the Asus line up, tried to fix it by changing the property values from its set 2.5ghz band to the 5ghz band and it still wont change the download speed. Just returned this for a Nitro 5 Amd Ryzen.
Posted
Dear Valued Customer,
It's unfortunate to hear about your issue with the WIFI and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Mike5959 Posted
Not enough computer to provide the power needed. On the surface it seems to work well. First it’s 2021 and it doesn’t have a webcam and since you have to plug in a webcam and if you plan on using it gaming or streaming you will need USB ports. This came with 2. NOT ENOUGH. I used a Best Buy powered usb extender but it appeared to create driver issues. Additionally I have an Asus Gaming monitor and when I plugged in the HDMI it doesn’t recogniE it as the same brand and it has less features. The WiFi ipV6 adapter driver this went and disappeared I used it 3 times Not recommended
Posted
Dear Valued Customer,
We appreciate you sharing your feedback om this model. We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will make a note of this review and have it passed on our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Jeremy Posted
Criminally overpriced. Horrible display. Small. I don’t understand how it could cost so much when it has horrible specs.
Posted
Dear Jeremy,
I'm sorry to hear that you are not pleased with the screen. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
John Posted
It seems multiple people experienced the same issue and returned it. My laptop stopped working (frozen) in the middle of using it, and now powering on any more by any means. When pressed power key,The laptop keyboard lit but the screen was black then fan started running at its maximum speed, luckily It happened within return period, and BestBuy exchanged it with another one. Not good experience at all.
Posted
Dear John,
It's regrettable to hear that the unit fails to turn on and you returned it for an exchange. Are you experiencing the same issue with the exchange? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
FLMTL Posted
Bought for my niece to replace her ancient laptop and use for school. It absolutely never occurred to me to verify it had a camera. Carrying a USB camera is crazy. It's been decades since I had to stop checking if a laptop had a camera. Somehow, in 2022, somebody had the grand wisdom to cut it. Even $100 chromebooks have built-in camera.
Posted
Dear FLMTL,
Thank you for sharing your feedback on this model. We're sorry to hear about the disappointment you're having. We do have similar models that comes with the camera. Rest assured we will have this infomation passed on to our developement team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Tyler Posted
After a few weeks of owning the G14 I came back from vacation and was greeted with the blue screen of death. Currently at geek squad for repair. Unfortunate event due to this being close to finals week in school. Buyer beware of quality control.
Posted
Dear Tyler,
We're sorry to hear about the unfortunate experience you're having with the Blue screen of death. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dominic Posted
Not worth the money. I also had to exchange as I was given the wrong laptop despite paying substantially more.
Posted
Dear Valued Customer,
It's unfortunate to hear about your experience with the laptop and your exchange was not as expected. You can have this resolved by your place of purchase. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Scott Posted
I have been walking around best buy so much that i know they have deleted bad reviews of this laptop because it had so manyyyyy bad 1 rating reviews
Posted
Dear Scott,
I'm sorry to hear about your feedback on this notebook. If you currently have one in your position and need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support