See more imagesASUS - ROG Zephyrus G14 14" Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD - Gray
- Model:
- GA401QH-211.ZG14BL
- SKU:
- 6466255
Highly rated by customers for:
See more imagesHighly rated by customers for:
Billy Posted
It overheated pretty fast and the laptop got too hot to touch without feeling like I would get burnt. I tried playing Team Fight Tactics in the first 2 days I bought it and it crashed on me twice, which is kind of odd considering it was labeled as a gaming laptop. I can play TFT on my phone without it crashing .
Posted
Dear Billy,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2309009867-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Azariel Posted
This laptop runs hot. It's hot even when you aren't doing anything but browsing the web. I absolutely hate using it for that reason, and that reason alone. The keyboard isn't visible during the day if the backlit is on. This computer has an issue with NOT going to sleep. Everyday I go to use the computer, it's dead even if it has not been used.
DouglasFir Posted
Screen began to spiderweb after using for a few hours out of nowhere. Possibly damaged from shipping or just a faulty screen but the laptop was never mishandled once unboxed. I was told there was nothing best buy or asus could do for me since I didn’t dish out the Greek squad protection. I wouldn’t recommend this computer based on my experience.
Posted
Dear DouglasFir, I'm so sorry to hear the screen is damaged and I am happy to assist you with this. Please send us an email directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support