See more imagesASUS - ROG Zephyrus G14 14" Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD - Gray
- Model:
- GA401QH-211.ZG14BL
- SKU:
- 6466255
Highly rated by customers for:
See more imagesHighly rated by customers for:
reviewer34 Posted
This is probably the most powerful laptop at this price point. Ryzen 7 5800HS is super fast, 16GB Ram is sufficient, and GTX 1650 has amazing performance for most of the games. However, the unit I received has a slightly warped display (lid). It is noticeable only when I push down the lid while the lid is closed. My unit also has a coil whine problem. When the keyboard backlight is off or low brightness, I can hear a high-pitched whining from the upper keyboard area. Whining stops when I turn the backlight brightness all the way up. There is also a short rattling noise when the fans kick in, but it's gone while the fans are running. I'd recommend this product, but you should look for problems that you might find when you receive yours. Zephyrus G14 and G15 are known for these and other little issues especially quality control issues. I don't think any computer should have these types of problems at this price range.
Posted
Dear reviewer34,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2108009534-0001.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
DineshS Posted
Laptop with better performance. It doesn’t have webcam, that is big hiccup. Nvidia GPU helps in rendering better graphics for games
PNem Posted
This PC is fast and has a very clear screen. I needed one with lots of memory for some design software I am using--so I'm not using it for gaming. Since I use it for my work and home, and did not see a camera hole on it, I asked in the store (before I bought it) if there was a camera and was told "yes, of course, they all have them now". Since my last 2 PC's (dating back to 2010 had them), I believed them. Much to my disappointment, when I signed in to host my first Zoom Meeting, there is NO CAMERA. After that embarrassment, I now need to go buy an external one... sigh.
AbinashP Posted
Decent laptop with gaming features, could have used a bit more FPS
VicenteV Posted
Had lots of issue. Software battery. Wouldnt recommend. But plays well
JasonM Posted
This computer did not work for me. It was partially to be used for work and I did not like the layout of the computer. I was very disappointed because I thought I was going to like it a lot.
Joseph Posted
It was a great computer until 2 years down the road when the motherboard went bad and needed to be replaced. That is a $700 repair so at this point i might as well buy a new higher gen laptop. I wish i had paid the bit extra for a warranty. Oh well, lesson kearned.
Posted
Dear Joseph,
We are sorry to hear that the Motherboard on your device failed. It's unfortunate that this model died, this is absolutely not the experience we want you to have. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2108019284-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
This thing is OKAY. I got it open box for a pretty discounted price. It is EXTREMELY small though and only gives you a couple hours MAX of gameplay before it gets too hot and starts skipping frames
Apro Posted
I've had many problems with this laptop that that may be due to hardware. Problems with display: certain colors and rendering on the right half of the screen has noticeable lag. Also, it crashes at least once every three days. Loses drivers all the time.
Posted
Dear Apro,
We're sorry to hear that your unit is having screen and crashing issues. This is not the quality of service expected from ASUS. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108019284-0009) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1038855/
sjjlee Posted
It seemed great. It was performant, long battery life, very portable and looked good to boot. Keyboard was also great. But one day it died in the middle of use and I could not get it to power on again. It was the day before the return window closed so i returned it instead of trying to figure out what went wrong
Posted
Dear Valued Customer,
It's unfortunate to hear that the unit failed to turn on. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Afes Posted
I returned my first G14 because of minor quality issues. The trackpad on the left side was slightly elevated and the top of the bezel (where you would hold the lid) was slightly bent. I ordered this G14 again and this bend was there again (maybe it's supposed to, idk). The trackpad is fine this time. The battery is significantly worse after updating Windows, my first G14 didnt change battery performance after all updates. (Note that I got my 2nd G14 only a week after I returned my second so I doubt some other update or process could've changed this). The last touch, one of the corners by the rubber feet on the screen is dented/pressed in, the other is a sharp corner. Idk if Asus's or Best Buy's quality control has issues or not. Other than that laptop's great. Besides the battery, those are minor issues. Laptop performs great for size, great screen, trackpad, speakers, keyboard and build (assuming you luckily get one with no sign of damage)
Dreson Posted
This is a great laptop, however I bought mine open box and it was absolute crap,they did not check to see if it was up to the standard they said it was on the inside and I had to exchange it for another thankfully it was a much better one that’s the only complaint I have you guys need to check your open box devices completely.
Posted
Dear Dreson,
We're sorry to hear that you receive your unit broken. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Tk421 Posted
I purchased this laptop as an open box with the understanding that essential accessories would be included. The laptop itself physically was in good condition however the power adapter was not in the box. I had to return the laptop because of this issue.9
Posted
Dear Tk421,
We are sorry to hear that you did not receive a charger with your purchase of this issue. We recommend reaching out to Best Buy support for further assistance with this either. They should be able to provide you with a charger or a replacement unit along with a charger. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2108019284-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
KenwoodAudio Posted
It was an open box item with no real instructions. I have had a real problem getting the finger print function to work. It has been frustrating.
Posted
Dear KenwoodAudio,
It's unfortunate to hear that your fingerprint scanner is not working. Please allow us to make your experience with ASUS a better one. Have you tried cleaning the fingerprint scanner? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108019284-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1047028/#:~:text=Periodically%20clean%20the%20Fingerprint%20scanner,clean%20any%20dirt%20or%20smudges.
Human Posted
I didn’t realize that it did not have an Ethernet cable. Runs games well enough but sometimes battery life is not that good
Posted
Dear Valued Customer,
Thank you so much for the feedback, certainly while gaming the battery will decrease very quickly due to the high CPU and GPU usage. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
CharmeB Posted
Very expensive not to have a camera overall easy to use
Posted
Dear CharmeB,
I certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2108019284-0002.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support