Aura - Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame - Sandstone

Name: Aura - Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame - Sandstone
Brand: Aura
SKU: 6471123
Rating: 4.7 (52 reviews)

Model: AF700-WHT

SKU: 6471123

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General
- Brand: Aura
- Model Number: AF700-WHT
- Product Name: Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame
- Color: Sandstone
Dimensions
- Product Width: 1.97 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Height: 7.84 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Depth: 9.82 inches (The out of box depth of the item. Depth is measured as the distance from the front of the item to the back as it would be primarily used or placed.)
- Product Weight: 2.2 pounds (The out of box weight of the item.)
Imaging
- Image Resolution (Display): 2048 x 1536 (Refers to the number of pixels, both horizontally and vertically, used to either capture an image or display it. The higher the resolution the finer the image details.)
Compatibility
- Memory Card Compatibility: None (The type of memory card(s) recommended for use with the product.)
- Interface(s): None (Refers to the types of connections that devices use to interact and communicate with each other.)
- Minimum System Requirements: Android 5.0 Lollipop, Apple iOS 12, Apple iPadOS 13.1
- Wireless Connectivity: Wi-Fi (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- Operating System Compatibility: Android, Apple iOS, Apple iPadOS
Features
- Screen Size: 9.7 inches (Size of the screen, measured diagonally from corner to corner.)
- Built-in Storage: 0 gigabytes
Warranty
- Warranty - Parts: One-Year Hardware Warranty
- Warranty - Labor: One-Year Manufacturing Warranty
Other
- UPC: 860006274092

The Mason Luxe digital photo frame pairs simple design elements with meticulous craftsmanship for a striking sculptural effect. Its Ultra HD 9.7” display presents your memories with vibrant colors and brilliant clarity. Simply download the free app, pair your frame and start adding your photos. With unlimited storage, you can easily upload 10,000+ images, never having to choose between your favorites. Invite your friends and the entire family to share their photos too! It’s never been easier to stay connected to loved ones and enjoy all the amazing photos stuck on your phone. Changing the orientation of the frame from portrait to landscape is as easy as turning it on its side; our smart technology rotates the photo for you. Use the integrated touch bar to scroll through your images or customize the playback settings using the Aura app.

Unparalleled image quality: An Ultra HD 2048 x 1536 resolution 9.7" screen with best-in-class image quality delivers vibrant colors and brilliant clarity.
Unlimited free storage: Send 10,000+ photos from your phone to your Aura picture frame. Unlimited cloud photo storage is included with every frame. No hidden fees or subscription costs.
Expert craftsmanship: Aura Frames are expertly crafted and thoughtfully designed to complement any interior style.
Dual-orientation: Changing the orientation of the frame is as easy as turning it on its side; Aura’s smart technology automatically rotates your photos 90 degrees to switch from portrait to landscape orientation.
Easy photo and video sharing: Just download the Aura app, set-up the frame and invite family and friends to share photos and short videos. Anyone you choose can instantly share memories to your frame from anywhere in the world.

Whats Included

Mason Luxe Digital Photo Frame
Power Cord
Owner's Manual

Q: Is there a monthly fee.?

A: No. There are zero subscription fees associated with Aura..

Q: Do friends/family have to download the Aura app? How do they share their pictures to your frame (text, email, other)?

A: Using the free Aura app, you can easily invite friends and family to your frame. Invited frame members need to set up a (free) Aura account and they can then contribute to the frame via their own Aura Frames app, the direct email-to-frame upload option or the Web Uploader.

Q: Does this frame work with 5G internet. Ou aura frame purchased several years ago doesn’t.

A: Aura Frames require a constant 2.4GHz WiFi connection in order to operate and does not connect with 5HGz WiFi. If you would like further assistance please get in touch with Aura's Customer Care here: https://auraframes.com/help-request.

Q: Is there a WIRELESS wifi photo frame???? I want to be able to move the frame around.

A: Aura frames needs to be plugged into a power outlet and constantly connected to a WiFi network to operate and receive new photos. There is no wireless version available.

Q: WHY DOESN'T YOUR HOW TO VIDEO WORK?

A: You can view Aura's 'How To' videos on YouTube here - https://youtu.be/zOEw0fjj7dQ

Q: Can I set this up ahead of time so that my 81 year old dad can view the pictures without the need to connect to his home wifi?

A: If you know your Dad's WiFi network name and password, you can use this option to pre-set it on the frame so it automatically connects to his network. This option is great if the frame recipient doesn’t own a smart device. Note: If you input the details incorrectly, an invited frame member needs to use the Aura app to change the WiFi settings onsite.

Customers are saying

Customers admire the Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame's ease of use and excellent product quality, frequently praising its ability to display photos and short videos with audio. The frame's ample storage options, including cloud storage, are also frequently highlighted as a positive feature. However, some users have noted occasional challenges with the app's performance and functionality.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 5 out of 5 stars
Absolutely LOVE this!!
Absolutely LOVE this!! Easy set up, great display, and frame is solid & sturdy. I bought three to share photos & videos as a family unit. We all love it!!!
Posted 2 years ago by SamN18
Rated 4 out of 5 stars
Great Frame, but Android App Experience is Lacking
The Aura - Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame is the best digital photo frame I have ever laid my eyes on. The image is crisp and sharp. Colors and details look great in a variety of light levels. Aura's cloud servers provide unlimited storage and make it easy to upload pictures from a variety of users and devices which are then downloaded onto the frame. This frame is a great way to present your favorite photos and with the built-in gifting feature, it will also make for a nice gift this holiday season. Set up: I decided to put Aura's gifting feature to the test. Aura includes a code on the outside label of the box. After downloading the Aura app to my phone, I scanned the code and my wife and I were able to upload over 100 photos from our phones in minutes. Once we had the frame set up and connected to our WiFi, our pictures were on the frame, waiting for us. The frame itself is pretty thick. There is no way I could see to wall mount the frame. Technical Issues: I struggled a bit to get the frame running and connected to my WiFi. I had to unplug and re-plug the frame in a few times to get everything working. Not sure why, but it didn't want to connect to my WiFi or my Android phone's Bluetooth. After a few restarts, I had the frame online and connected, but the set up struggles were a bit bewildering. A huge chunk of your Aura experience will be dependent on your Android or iOS app. However, you can upload photos via email and a web based uploader. Currently, the web uploader supports JPEG, PNG, or TIFF photos that are a max of 10MB. Videos are not supported via the web uploader. Oh yeah, with a firmware update, the Maxon Luxe will support video playback up to 30 seconds. However, the feature is currently only supported from the iOS app. Android support should be coming later. iPhones and iPads can take live photos. With live photos, the phone records 1.5 seconds before and after the photo. Live photos gives your photos a moving image effect. The Mason Luxe supports playback of iOS live photos, but Android's motion photos will not work. Apparently, there is no standard across Android phones when it comes to their version of moving photos which makes playing them back difficult. From the Aura app, you can crop photos to fit the frame. The app automatically adjusts photos for best fit and I found that it did a good job. Most of my cropped photos properly focused on the photo's subject matter. The frame has motion controls on the top and side of the frame. And they worked well, but sometimes I found myself bringing up meta data or accidentally liking a picture when I just wanted to scroll to the next picture. You can display your pictures in either chronological order or shuffle. Once the photos are uploaded to the server, there is no way to create photo groups or a set play back. The problem with chronological order is it's dependent on the photo's metadata which may or may not still be there depending on how many times your photos have moved from device to cloud and back to other devices. So, in my case, photos I had taken on my old phone before I purchased my new phone, did not transfer to my new phone with the necessary meta data to properly display date and time. I used the Aura app on my iPad and my Samsung and Google phones. In my experience, the experience on the Apple app was way better. Occasionally, I would tell the Android app to display a particular photo and the app would just hang and do nothing. The Apple app didn't suffer from the same problems. Conclusion: This is an amazing photo frame and I think it would make a great gift this holiday season. But, I think the experience was much better when I was using my Apple device versus my Android devices. I have no doubt many of these bugs and the Android video upload will be resolved in a future patch. With some software tweaks to the motion controls and some server side tweaks to allow for customization of photo grouping and display order, I think this frame can be amazing. As it is, the experience for Android users can be a bit frustrating and buggy. I could not get the Google Assistant integration to work. It's still a great frame, but the better Apple app experience shows how good this frame could be. Still, I recommend the frame. I like it. I hope some of the Android bugs get worked out soon. 4.5/5
This review is from Aura - Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame - Pebble
Posted 4 years ago by RedScorpion
Rated 5 out of 5 stars
Awesome way of viewing your memories
I have always wanted a digital picture frame, and was so glad to come across the Aura Mason Luxe 9.7. My initial impressions from box, to unboxing to set up has been really positive and was very excited to get this connected with my phone photos. After a week getting this set up, here are my thoughts. Pros: This is a nice and solid build. I saw that there is about 2” from the front to back that angles downward so that you can safely place your picture frame on a shelf. There is a nice weight to it so that you know it won’t fall over easily. In landscape mode, there is a touch sensor on the top and to the right, which operates as the control center. These sensors allow you to change the photos by sliding to the right, and to also delete any photos or turn off the frame. Setting up via the app was pretty simple and pain free. Connecting the Aura Mason Luxe to my WiFi was very easy and immediately I began to select the photos from my iPhone library to upload. The display is amazing. The 9.7” screen is bright and crisp, with the HD 2048 x 1536 resolution, very much like looking at my iPad display. All of my photos look really amazing on this screen and it really beats having these pictures printed out in a static display. Also, with many of my photos being “live” photos; the Aura Mason Luxe will have the photo in motion before returning to a still shot. Changing the orientation has also been very easy. I’ve seen no lag so far, and feel that Portrait mode is better for us as the photos I take are vertical on my phone. With the ability of storing over 10,000 photos, that is more than enough for me to choose which ones to upload. Which lead me to the Cons. Cons: When choosing my photos, the app will “freeze” for several seconds before I am able to select more photos to upload. This can be somewhat aggravating because I now have to slow down in selecting the photos. They will eventually get chosen, it’s just slow at times. Another con is that there are no hanging tabs for this to be hung on the wall. I can understand because this is some weight to this, but it would have been nice to have this on the all. Overall, our entire family have been really enjoying seeing the photos and reliving those memories. My children are having more fun as they recall those events. The screen is nice and clear and can hold thousands of pictures.
This review is from Aura - Mason Luxe 9.7'' LCD Wi-Fi Digital Photo Frame - Pebble
Posted 4 years ago by APFLORES413