Ausom - Gosoul 2 Foldable Electric Scooter w/ 44 mi Max Operating Range & 20 mph Max Speed, 1100W Motors, 287 lbs Max Load - Dark Gray

Yes, it is possible, but you need a very specific tool called a "Coilover Wrench Spanner"—I found one on Amazon: https://www.amazon.com/dp/B09JRL2NQG?ref=ppx_yo2ov_dt_b_fed_asin_title It is a manual process and requires some physical strength—ideally, a man should do it—because the adjustment involves a threaded ring located right above each suspension unit. Also, please remember that this scooter is designed for adults; it is quite powerful and aggressive, making it unsuitable for a child—perhaps anyone under the age of 17. Please keep this in mind, as it could be dangerous.

You do not need to make any payment. For any issues with your product, contact the seller directly through the platform’s messaging system. If the issue occurs within the warranty period, they will provide and ship the replacement parts to you free of charge. If your escooter is outside the warranty period, replacement parts may require payment. In that case, please contact the seller.