Customer Ratings & Reviews

Coverage can be good or bad. When you spend a lot on electronics which can last forever or go out 2 years later after your basic warranty has ended it’s good to have extended coverage. Sometimes they never go out and you just pay the extra coverage to never use it. Better safe than sorry, as cliche as that is. I haven’t needed to use my Total Protection yet but I know as soon as I cancel it something will happen. That’s just how the universe works.

I pay for the Total membership on a yearly basis, and honestly, it's the absolute best membership option available. It's genuinely worth the money you pay, providing a significant return on your investment. You get fantastic deals and competitive pricing on a wide selection of products. Plus, they're always there to assist you if something goes wrong; they handle any issues without hesitation or asking any questions.

Definitely highly recommend this product . I would never buy another TV that isnt OLED !

I cannot say enough great things about the Best Buy Total Rewards membership. From day one, it has completely changed how I shop for electronics and home tech. The peace of mind alone is priceless—extended protection, 24/7 tech support, and exclusive member pricing make every purchase feel smarter and safer. The convenience is unmatched. Knowing I can get expert help whenever I need it, whether it’s troubleshooting a device or setting something up, takes all the stress out of owning technology. The extended warranties and protection plans have already saved me money and time, and the member-only discounts feel like a constant bonus that keeps paying off. What truly sets this membership apart is the value. Between the protection, support, free services, and rewards, it more than pays for itself. Best Buy Total Rewards makes you feel like a priority customer, not just another transaction. If you buy tech even occasionally, this membership is a no-brainer. Highly recommend to anyone who wants confidence, savings, and top-tier service all in one package!

I can’t say enough good things about Best Buy’s Total Membership. The benefits are truly worth it, especially the hassle-free replacements. On several occasions, I’ve had items that stopped working, and thanks to this membership, I was able to get them replaced quickly and without any complications. The peace of mind it provides is incredible. Beyond replacements, the membership offers exclusive discounts, free shipping, and extended protection that make shopping at Best Buy even more rewarding. It feels like they genuinely value their customers and want to make sure we’re taken care of. If you shop at Best Buy regularly, this membership is a must have. It has saved me time, money, and stress, and I highly recommend it to anyone who wants extra security and convenience with their purchases.

I have Used Best Buy total for 2yrs so far and have built 5PCs for friends and family with Geek Squads help. A single diagnosis of an issue is $150 so this membership pays for itself the 1st time you need something looked at. I will continue using it but the mileage will vary from person to person. If you are like me and know you will upgrade things from time to time then you will save lots of money over the years. I have saved over $2,000 so far but I build and upgrade PCs for my family. PC gaming is not getting any cheaper so decide if you want to risk working on it yourself or getting help. I am not ashamed to say I suck at diagnosing PC issues so I get more out of this regardless. Besides building PCs, Best Buy Total deals are pretty awesome and I usually wait for a deal before buying something.

I am a BIG fan of My Best Buy Total! I've had it from the very beginning and think it is worth every penny. I use my computer extensively for work and volunteering. Having access to Geek Squad by phone 24/7 is great! Whether I called with a problem in the afternoon or evening or 3:00 in the morning, a Geek Squad representative was there to help correct my problem and some of the calls lasted over an hour. They also taught me features about my computer. Just as important, I've always received outstanding customer service and treatment when I've gone to a Best Buy store for a Geek Squad appointment or to shop. Best of all, when I bought my newest computer at Best Buy, I didn't have to purchase a protection plan because it's already covered under my Best Buy Total membership. Like I said, it's worth every penny!

I have had the My Best Buy Total membership for the past three years (first got it with a TV and soundbar purchase), but renewed it ever since because of the savings and special offers I get as a member. Since that first year, I have had to purchase two laptops and a new iPad. Each of those come with the free two-year extended protection plans making the cost of this membership more than worth it. Plus, I love the Geek Squad’s expert help!

With two teenaged boys and a lot of technological needs, this membership has been a lifesaver! Not only have we purchased computers, gaming laptops, cameras, lens, monitors, and more, but knowing that the items are covered for repair is so comforting. Ehen my son's 1.5 year old gaming laptop started experiencing issues, we took it to the Geek Squad. It was sent out for repair, deemed replaceable, and with an $85 only charge, they replaced it with the brand new model of the same brand! HIGHLY RECOMMEND THE MEMEBERSHIP!

If you’re someone with a lot of technology, this is the membership for you. It covers devices no matter if they were purchased from BestBuy or not! You also get a lot of perks like a $5 voucher every month that you can give to your kids to get a toy or something they like! Overall, this membership is the best if you have a lot of technology that happens to break often and wasn’t bought at BestBuy because they will still repair it!

Although I am able to write off this membership as a business expense, I'd buy it even if I couldn't write it off. This has saved my bacon SEVERAL times when I had problems with my various computers that I couldn't solve easily myself. Geek Squad technicians have installed drives, software, and done system checks for the cost of the annual subscription with no extra fees (unless I need parts). DEFINITELY worth it, even if you're a tech-bro!

I have bought many products from Best Buy, but the Total Tech Membership is amazing…with it I have that warm cozy feeling we all know and love of having a great warranty to protect your products. The Geek Squad is always, punctual, professional, courteous and knowledgeable and the quality of care they provide is top notch. When purchasing big items, delivery and at times installation is seamless, professional grade installs, clean up is immaculate, and customer care is top priority! I truly enjoy Best Buy and their associates and will be a life long member!

I’ve been a My Best Buy Total member for several years now, and it has been one of the most useful memberships I’ve had for tech purchases. I buy most of my electronics from Best Buy, and having the protection plans included has saved me both money and worry over time. What I appreciate most is the peace of mind. When I purchase things like TVs, laptops, or other devices, I know they’re covered if something goes wrong. I’ve also used Geek Squad support a few times over the years, and the help has always been quick and professional.

The My Best Buy Total membership is easily the best investment I’ve made for my tech. Having protection plans included on almost everything I buy, plus 24/7 tech support and exclusive member pricing, takes all the stress out of shopping. The free 2-day shipping is fast, and the peace of mind knowing my devices are covered is worth the annual fee alone. It’s a must-have for anyone who buys tech regularly.

If you buy from Best Buy regularly, this membership pays for itself. The discounts, faster service, and Geek Squad support make a real difference. I’ve used it for purchases and tech help, and it’s been smooth every time. Also adds peace of mind with protection options. Overall, great value and convenience.

The Total Tech Membership has been worth every penny. It takes all the stress out of owning new tech...setup, support, protection, and even returns feel effortless. Any time I’ve needed help, the service has been fast, friendly, and actually useful. It’s great knowing I can walk into any Best Buy and get priority support without jumping through hoops. The included protection plan alone pays for itself, and the discounts on services and installations are a huge bonus. Whether you’re upgrading your PC, adding accessories, or setting up a new device, Total Tech makes the whole experience smoother and more convenient and just gives me peace of mind. This membership is an easy recommendation. I’m extremely happy with it.

I didn’t get this membership just for discounts. I got it for peace of mind. What surprised me the most is how much the membership has actually saved me time, not just money. A few months ago, one of my devices started acting up right in the middle of a deadline. I walked into Best Buy expecting a long wait, but being a Total member changed the entire experience. I was helped immediately, they diagnosed the issue on the spot, and I left the store feeling like I had my own tech team. The part I appreciate most is the consistency. Every time I think I’ve already gotten my “value” out of the membership, something else happens . a price drop refund, a free service I didn’t know I had, or a perk that makes a purchase easier. It feels like the membership works in the background for me even when I’m not thinking about it. It’s rare that something you pay for actually lowers your stress, but this one does. That’s why I keep it.

I’ve had an excellent experience with the Best Buy membership. The perks alone make it worth it—exclusive discounts, extended return windows, and access to special deals I wouldn’t get otherwise. The savings add up quickly, especially on tech purchases and accessories. Customer service has also been a huge plus. Every time I’ve needed help, the staff has been knowledgeable, friendly, and genuinely willing to go the extra mile. The convenience and peace of mind the membership provides make shopping at Best Buy even better. Highly recommend the Best Buy membership to anyone who shops here regularly or wants extra value and support with their purchases.

I have always been able to fix PC problems on my own. But when my wife who is a gamer started having freeze ups in a a game I finally ran into a brick wall. I signed up for Best Buy Total to use the Geek Squad. I was impressed with their service. The techs are friendly and very skilled. I had not spent much time in Best Buy's for years, but using the Geek Squad I discovered that Best Buy has the best deals on electronics and appliances! I check out in store specials whenever I am there, and I like the emails on their deals. Staff is very friendly and NO pressure sales people. Plus they have a clean rest room!

This service is worth it! It’s great to have your devices covered. They are quick to help and go above and beyond with this service. Everyone is knowledgeable and they actually care about the functionality of your devices and needs. They want to make sure that the device is a fit for what your are needing. They are very honest about the products and issues. I’ve had the membership for several years and will continue with the service.