Customer Ratings & Reviews

Alright so before we get started, let me give you some background so you can decide if you are on the same boat as me. My house has both hard floor and carpet, although I only used this in the hard floor area (it struggled in carpet so I just decided to vacuum myself in the rooms). I also own a golden retriever and have two toddlers. So suffice to say, there’s a lot of pet hair and dirt that needs to be cleaned. The first day I used this robot vacuum, I was pleasantly surprised at how quiet it was. It took it a bit over an hour to clean all common, hard floor areas and it did it quite well. Even the self emptying wasn’t as loud as the previous Roomba I had. The problem was what happened after. Problem 1. And again, if you are not on the some boat as me (pet owner) this may not apply to you. The roller/main brush was constantly tangled with the dog hair. So every two days I had to open the Dustin and manually clean it. was quite annoying as if I didn’t do this, it would not clean as well and would even get stuck. This is supposed to be a “hands off” type of thing but if I wasn’t constantly on it, it would not do its job properly. Problem 2. It’s mapping software is the easiest thing to get confused. Again, check if you are on the same boat as me (I got 2 toddlers). Whenever one of my kids would leave something out of place, say a shoe, a big toy, or whenever we would move a sofa by a couple inches or something, the robot would get confused. When it does, it doesn’t know where it is so it either just stops cleaning altogether (super annoying) or tries to find its base. It was hella funny (and annoying) to see it run pass its base a few times while searching for it. It would eventually stop altogether and then I’d have to rescue it and take it to its base again. If you are not on the same boat as me and your cleaning is minimal/ have no pets (or wife lol) shedding hair and don’t mind having to rescue your robot every so often, then yeah by all means, if you get it mad cheap like I did give it a chance. PS. If you are currently having the navigation problem, I found that eliminating the map helps. You’ll have to eliminate your map every so often though… I added a picture of all the times it has given me an error this week..

I've owned a few robovacs in my life and this one has given me by far the most problems. I had a shark rv1001 then upgraded to an s9 and thought this would be good to give the s9 a bit of a break every once and a while, what a mistake. First during set up make sure you aren't connected to a 5ghz signal or this will never connect. Next this thing gets stuck allll the time. On average it would get stuck every 5 minutes, usually on absolutely nothing or literally on the wall as it just would jam itself on nothing. Next when trying the mop attachment it got stuck immediately then when moved it forgot where my kitchen was then mopped my living room carpet. I tried with and without the edge sensors nothing helped this. I was intrigued by the self emptying base and lidar, but my slam sensor shark vac navigated better than this. I'd stay super far away from this even on it's super deep sales. For reference the image included is of 2 cleaning cycles that each lasted no more than 20 minutes. I do plan on returning it

Would love to have loved this but it is drastically flawed. It does a decent job of mapping a room but it’s lost its stored map of each room several times. The biggest flaw, however, is it constantly shut itself down and issues a message of “main brush jammed.” Even though there is nothing in the brush and it may have only ran for literally a minute or less. I will thoroughly clean the brush removing it as instructed in help section and will also have to remove pet hair and dust by hand because it won’t completely empty itself as it’s designed to do. We haven’t even tried the mopping feature because we’ve had so much trouble just trying to run the vacuum. If they could correct these flaws I believe it would be a very nice little daily vacuum but in its current form it’s essentially worthless. I’ve reached out for help through the BObsweep app but they have provided no useful help or fix and it may take several days for them to even respond to my pleas for assistance. I believe I did take out the extended warranty and I’m also a member of BestBuy which I believe extends my return times out to 60 days. I’d love to exchange it for a working one but I’m not too optimistic at this point. I buy a lot of items from BestBuy and generally very pleased with my purchases. I’m really hoping they will work with me to resolve this problem because I’m done with it’s constant failure to perform as designed and advertised. It’s could be such a help around the house and it seems to be close but unfortunately at least for this customer the Dustin is Bustin my chops, billfold and patience.

The vacuum requires a cloud connection for full functionality (running on a schedule, creating barriers, etc.). There should be no reason the app cannot talk to the vacuum over Bluetooth or a local-only Wi-Fi network for these functions.

If you have any rugs forget it. The batteries die super fast. The app is trash. There is a reason its so cheap. Its a month old and customer service wont do return exchange or anything… i can continue. The mopping is a job it speeads water on the floor. The only good thing is when it empties the trash it is so strong it makes my lighys flikker in my house….and shakes the glasses in the cabinets like an earthquake…id be open to try a replacement but thisncompany doesnt care.

Not have a good suction every time I have to empty by hand.

Unfortunately we were very disappointed. After the third time using “Dustin” it failed to work properly, made loud noises after we moved it to level 2 of suction to clean the floors. We cleans the roller brush underneath but to no avail. Thanks to Best Buy for working with us on returning the item and shipping it back and giving us our money back. We may start looking for another brand.

Pros: Easy and straightforward to setup - connects to your network relatively quickly. Cons: Every 30-60 seconds an error code is thrown and it stops cleaning. This has made the unit completely inoperable. I suspect I have a defective unit as it is brand new.

good quality, but not enough strong that I need. Not effective. I must clean my floor after vacuum. This is not good. Another model from another manufacturer is better.

I was excited to receive my Dustin today. Opened the box and found that someone elses disgust was already on the vacuum. Closed the box right back up (after snapping photos) and will be returning.

I picked this up at a DEEP discount and am still totally dissatisfied with the purchase. That navigation is haphazard, the roller constantly jams and even the self-emptying feature does not seem to work properly as things are often left in its bin. I had a cheap knockoff $99 robot vacuum without any of the tech this one boasts and was far more satisfied with its performance. We have a down stuffed couch and I have literally seen this thing run over feathers and not move them. This is with the suction turned all the way up. This vacuum is just not worth it at any price as it does a pathetic job. I have been watching it try to vacuum the same area over and over again as I write this for over 10 minutes. It has had roughly a month to learn the house and we have tried mapping the house twice to ensure proper function. I rarely take the time to write reviews, but if I can save someone from making the mistake I made in trusting the claims by this product, it will be worth it.

This thing has never worked. It always says there is something wrong with the bumper. Or it gets stuck somewhere and I have to pick it up and put it back in the dock. Stay far away from this company. I saw good reviews so I gave in. After some research it seems people were bribed to give good reviews with promises of gift cards and such. To top it off, their support is horrid. No phone or chat support. Just an email and it’s takes a long time to get a response. The response is just the usual copy and paste troubleshooting. I was in the middle of moving when I purchased this item and missed the return window. I would have rather burned $260 than put up with troubleshooting this garbage.

This is the worst product I've ever purchased in my entire life. It retails for over $1100 and it's not even worth a nickel. I don't care how low the price is, avoid this product. Bad battery life. Glitchy app. Would randomly turn on and just run into the same wall over and over again then stop & have a "trouble alert" but the app never successfully functioned to actually notify me. The mop function sounds like way more work than just using a regular mop and the little sweeper brush wouldn't stay on at all ever. When I contacted the company directly they told me to buy some specialty screw driver then proceeded to insult my intelligence then ghosted me when I needed product support. Best buy now has a pitiful return window of 15 days and my vacuum died permanently 12 hours after the return window closed. I've never owned a vacuum like this so I had no basis for comparison & no expectations but disappointment would be a huge understatement. I don't understand how one product could get soooooo many things wrong. I felt truly deceived every step of the way. Don't let heavy shiny black plastic fool you, this is straight up trash. Ran In theory it has all the bells in whistles and in reality this is a money grab.

I had purchased this with high hopes. Unfortunately, I had to return this item. It swept up debris just fine, but would not actually empty it into the dust bad, so we had to manually do that every time. Upon further inspection, the filter was not stamped correctly in production. It was off alignment about 1/3 of the way. I did end up purchasing a completely different make and model. It is more convenient to have the automatic dispensing and draining of the water, instead of having to that manually as well like having to do with this one. I would not recommend buying this. I only spent $100 with my new one on sale and I am extremely pleased. I ended up with a Shark instead.

It was really good, but only for two weeks. I have it on low vacuum power, so it cleans more quietly. Randomly, it started lagging, was very loud, and did not clean as well. Nothing is jammed or clogged. The app is up to date. I tried to return / exchange at Bestbuy, but they won't let me. I have to go through bObsweep now to see what they can do. I wasted $300 and will lose more for postal charges to send in my vacuum for repair / exchange. DO NOT BUY!

I have yet to be able to fully map my place or complete a full cleaning due to the bumper error code. No matter how many times I restart the machine or clean the bumper, it keeps happening. I purchased this vacuum in November 2023 but just started using it so it’s too late to return otherwise I would. This is a bummer. Leaving this review to warn future customers. It has potential if you receive a machine that works well. Don’t wait to open it up and test it like me, that way you have time to return it.

Not user friendly when setting up WiFi and not compatible with higher speeds internet. The auto empty feature obviously does not work properly have to constantly clean out the vacuum myself because it gets so compacted in the vacuum and doesn’t empty out.

It continues to go over marked off areas and gets stuck on simple things. Then it loses connectivity continuously making it worthless. It's supposed to be no hands on-ai smart but the thing is not better than a cheap one from Amazon. Customer service takes months for them to send you another defective one that operates the exact same way. Dont buy!

The worst vacuum ever. I have had it a little over a year and it has NERVER once worked correctly. It is always stuck somewhere, even in the middle of the room where there are no objects in site. The automatic empty comes on but it doesn't empty the vacuum. The vacuum was in the middle of the floor off, because you know, its stuck on absolutely nothing, and the auto empty was activated emptying who knows what.

Third robot I have after Roomba and Roborock. This one is number three for me. My issues, it gets stuck under my couch, it does not appear to account for the extra height in the center of the vacuum. I have hard wood floor that needs cat litter picked up but the side brush flings the litter away to areas that were already cleaned. I have to use high vacuum mode for it to pick up everything which is very loud. When cleaning in room mode, the app only allows one room to be chosen instead of multiple rooms. My other vacuum with mop has automatic mop cleaning and this vacuum does not so it would be too much of a hassle for me to use mop.