Customer Ratings & Reviews

Nice looking fridge, but I only had the Fridge for about 2 months and there is rust on door.

Had issue with the water line installation and refrigerator handles. Bestbuy installation crew refused to connect to the existing water line. And the handle were not aligned and had to return to fix it.

always broke or water won't run. change the filter and it works for maybe a day if it does then stops again

Don't buy this refrigerator. I am very unhappy with the purchase of this refrigerator. I put a lot of research and thought into purchasing an Amana, knowing it was made by Whirlpool was one of the deciding factors in purchase. The Best Buy Techs were on time and had it hooked up and ready to go quickly. The refrigerator/ freezer is large and has good storage areas. Everything stays cool as expected. The reason I gave it only 2 stars, is after a few days, I needed to use the ice and water dispenser, big mistake. The “ice and water dispenser levers” seem to have a design flaw, they are very close together and at the edge of the overflow area. When I push on the ice lever, I also get water. Not just a little, but a large amount. The ice and/or water spits all over the tray, and down the refrigerator which makes a large mess on the floor, the tray and the refrigerator. This happens every time I use the ice dispenser. It leaves a huge mess to clean up on the floor and refrigerator. I purchased an extended Geek Squad Warranty on this item for 3 years and was told, only Whirlpool could repair. I called Whirlpool and was told they don't have any recalls on this refrigerator for an issue with the water and ice dispenser. If I wanted a Whirlpool technician to come out and look at it, they would schedule a call. If Whirlpool decided the ice maker and water dispenser did not have a problem, I would be responsible for a service call. This is poor customer service on the part of Whirlpool, they have no replacement policies in place for this type of issue/flaw. I don’t wish to pay a large service charge just to discover it is a design flaw and they won’t do anything about it. I am very unhappy with this purchase and would not buy a refrigerator from Whirlpool again. The lack of customer support on an obvious issue is very un-professional and I was very unsatisfied with the answer they gave me to address the issue with the ice and water dispenser. If anyone has a similar issue, please review this item, so other people don’t have to go through a similar situation.

If I had it to do over again I would not buy this refrigerator. It was highly rated by Consumer Reports, which said it was a great buy for the money. I disagree. The primary reason for the purchase was that I wanted a side-by-side with an ice maker. Well, that's what this is, so I suppose that was satisfied. However I noticed right away that even though there are two settings for ice dispensing - crushed and cubed - when it is set on cubed the dispensing mechanism nonetheless breaks or grinds many of the cubes into ice chips, so it is only about 2/3 cubed and the rest is all chips/flakes. That alone would not be enough to motivate me to write a negative review. However, it also does not get sufficiently cold without being set to the highest or second highest setting. The recommended setting is not cold enough to chill beverages to what one might expect for drinking temperature, so I have left it on the highest setting the whole time I have had it. And finally, I bought this "refrigerator" less than 7 months ago, in early November 2022. I live alone and don't cook much, so it does not see a lot of use. However, two days before Memorial Day Weekend, the temperature started dropping... and dropping. By Sunday it was not cold enough to make ice, or to keep milk fresh. Of course they do not answer the customer service number on weekends, so Tuesday after Memorial Day, after listening to the advertising loop on their answering system for 10 minutes, I finally got to a human being who set a service call for 3 days away. She also said the repair vendor will call me the day before to tell me when during that 8 hour workday they will be able to come out, which might be either a window, or an approximate time. Apparently their service contractors' time is more important to Amana than their customers' time, so one must wait until the day before the service call to schedule anything else for the next day, work or otherwise. However, one thing about Amana's entire process is effective enough to be admirable. From their product registration website to their extended hold periods, one is advised with great frequency about the availability of their extended service plans for purchase. Presumably this must be quite the windfall for Amana, as their product is apparently not designed well enough to make it through the one year warranty period, let alone for longer than one year. Now I see why my father, rest his soul, always used to say that "They just don't make them like they used to."

We liked this item a lot because of the Amana name. We were wrong. First, I think the design is horrible! The cold air from the freezer is used to cool the refrigerator. This means any single failure will cause a failure in both the freezer and refrigerator. Also, because of the airflow design, if you improperly load either side, especially the upper shelves, it causes the lower sections to get warmer. This was bad enough, but we woke up one morning to find the refrigerator tepid and everything in the freezer melting. We called a technician to come and make the repair. He let us know a known issue with the defrost board caused the issue. Amana has known about this for a while, but rather than notify their customers, they wait until the board fails and then repair it. Only if it's under warranty, otherwise the consumer bear the cost. This is unacceptable!! Most everyone registers their appliance so Amana knows who bought the defective refrigerator, so they could have notified those who made the purchase. This would have been better than losing several hundred dollars in food because we weren't aware there was an issue. We will never buy anything from Amana, since they obviously don't care about their customers.

Cheaply made. This is my second one. The first one froze my fridge side after 2 years of having it so all my food would be frozen and the ice maker would quit working intermittently. Geek squad didn’t even show up for the repairs instead they sent a 3rd party to come deal with it and after all they couldn’t get the parts in the specified time frame so I had it replaced through geek squad and the agent on the phone wanted me to pay the difference in price from 2016 it was 899 to 2021 went up to 1,099 and I had to pay the difference. Yea right I went to the store and did an even exchange geek squad and Best Buy are like distant cousins that don’t communicate well.

When purchasing the refrigerator was not explained about set up. The first delivery the truck broken down. Had to wait 9 days to have it delivered. We had removed the other refrigerator and was without a refrigerator for 9 days. Then when delivered we had to set up and assemble the shelves. Was not pleased with the service. Refrigerator is great,

The first 10 months, the ice maker worked perfectly. Now it is very slow and hardly makes ice. I purchased an extended warranty quick so I can hopefully get another. Service has been out here and replaced the bucket and the computer. It’s still slow! Waiting on another service call. Very frustrating

We’ve had this about a year and a half. The stainless steel front is tough to keep looking clean, and the biggest issue is that if we leave soda cans in the top two shelves whole away for more than a few days, it gets so cold that they explode! So we make sure not to store drinks in the upper shelves.

Cheaply made and was delivered twice with damage to the seal around the freezer. The drawers and shelves were very unstable and flimsy. I returned the product and got a different brand: would not recommend.

I dint like the lack of space in the freezer. I like my old model better. I dont think it was leveled when it was installed the frig door swings wide open everytime

Cheaply made, but we are between a rock and a hard place because we needed a regrigerator that fit our space and we got a choice of two brands.

The first refrigerator that was delivered had a missing wheel. Thankfully the delivery drivers warned us and suggested that we not take that one and wait for another unit. The next one that was delivered seemed okay at first but after waiting several days it is still not producing ice. We have a service appointment scheduled. We have to wait over a month for this appointment. The rest of the refrigerator is very nice. It seems to keep the appropriate temps in the refrigerator and the freezer.

Refer door opens 150 degrees without slowing when opened, both doors require alot of force to open, Bottom bins don't slide worth a darn and want to pull shelf out with them. Ice maker is messy when the freezer door is opened, the compressor is very noisey at times. No I'm not a fan, my LG was a better quality fridge but the linear compressor failed.

Opening for water and ice in the door is too small and design is poor. Frequently get wet hands and floor when trying to get only ice. Due to supply issues and the size limitations of my kitchen I had limited choices. Had I known about the ice and water issues I would have paid a little more for a nicer model.

Not very happy with this refrigerator. Thought I would like it but I made a mistake. I originally wanted it in white but they didn’t have it. Won’t make that mistake again.

Not enough freezer storage and doors don’t open easily

Delivery drivers showed poor showmanship. Didn’t even try showed they didn’t even care. Didn’t deliver all the items that were paid for.

The freezer door frame rubs against the three door shelves. BB came out to fix but didn't do anything. Now trying to contact Amana. All the other ten refrigerators I've bought are Frigidaire or Samsung. Not buying Amana again.