See more imagesBose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
- Model:
- 829393-1100
- SKU:
- 12186405
would recommend to a friend
See more imagesAdamB Posted
Super excited to buy this thing exactly 5 months ago, today, July 1. Great sound. Loved it. Today, dead as a door nail. Won’t power on for anything, and we just used it last night. Thought the cord was bad so I’ve swapped out a couple of them and nothing. $400+ bookend. Have bought Bose for many years and have always been pleased with their product. They just lost a customer.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello, We are sorry to hear that your Portable Home Speaker no longer appears to power on. You have a 1 Year warranty included with your purchase and a lifetime of support, reach out to us via https://bit.ly/3UNtwsQ so we can investigate this with you further.
Tegan - Bose Customer Support
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Msi3080 Posted
Bought as open box excelente. It looks like it was used for a year por more, but with a heavy use. Just a waste of time and money for bestbuy because I'll be returning this asap. I would not pay $50 for this. They sold it close to $300. I'm not sure how they determined that the condition is excellent. Lol
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
NotrecomendedDeniseD Posted
Really waist of money Not recommend this item One month is how long was working Waist my money
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Talos Posted
I have the revolve first generation that is more than 12 years old and has had zero issues. The battery still on high volume is 4 to 5 hours even after all this time. This new product is NOT the same, it has had consistent issues with incredibly short battery time even when "fully turned off". Audio books at 3/4 volume kill the battery in less than 5 hours and music of any type at mid to low volumes kill the battery in less than 3. It is constantly listening regardless of status, it gets stuck in boot loops for sometimes 15 mins, there is no hard reset, zero app support and I have never ever gotten the app to work properly on my android. I will be returning as it just killed a 100% charge battery in less than 2 hours with an audio book. I gave this a year to sort itself out or just deal with it being a typically high priced piece of garbage and I have had it with dieing in the middle of listening with no warning.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Talos, thank you for sharing your detailed experience with the Portable Smart Speaker. We completely understand how disappointing this must feel, especially since your older Revolve speaker has performed so reliably.
We’re here to help you get back on track. Let’s go through the issues one by one so we can troubleshoot. Please send our customer support team a message through this link: https://bose.life/contactus they’ll be happy to start with the battery performance and then move on to the boot loop and app connectivity concerns. By carefully checking each step, we’ll be able to see if there’s a solution that improves your experience before you decide on a return.
Your patience in giving the product a fair try is greatly appreciated, and we’ll do our best to support you through this process.
Sophie - Bose Customer Support
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Terrible Posted
I’ll never buy a Bose product again. The sound might be good but the trouble with connecting, powering on, voice activation it’s just not worth the trouble having to sit here and unplug and plug the charger in to try and get it to turn on after charging it all night makes no sense. God forbid you take it out with you it’s a 70/30 chance that’ll it’ll even turn on and if it doesn’t then your outta luck. Never again will I get a Bose after having 3 speakers that all have the same issues.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hey, I'm pleased to hear you're a fan of the sound quality of the Portable Home Speaker! For difficulties with charging, you can find steps at https://bose.life/2UbNgfN. Also, if you're facing trouble with Alexa, you can find guidance at https://bose.life/3MbeYys. If the issues persist, please do not hesitate to reach out to us at https://bose.life/38Q1vZs so we can assist you further. Sam - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DavidR Posted
After our Bose Wave radio finally died, the kids suggested we go diskless, so we got the Bose Portable Smart Speaker. The sound quality is great - what you would expect from Bose. However, the Alexa feature doesn't work well. We spent hours on the phone with both Bose and Amazon trying to make it work, to avail. This expensive high quality speaker now functions as an effective door stop.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi there, thanks for bringing this to our attention! We'd love to learn more about the issue so we can help sort it out quickly. Please send us your product’s serial number, and you can reach us through this link: http://bose.life/globalsupport
Looking forward to assisting you!
Jelyn - Bose Customer Support
<img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
mikecolZL1 Posted
Honestly the sound quality is incredible but i give it a one star because the connection between this speaker and any of my devices, whether it’s my ipad, iphone 11pro, Galaxy S10, is completely terrible. Getting it to play music smoothly is almost impossible. I only keep it in my room and even with my phone right next to it, the music cuts off and never has a smooth connection. Very rarely does it have a good connection and plays sound with no issues. But i feel like I’ve done everything to try to fix that issue from deleting the speaker from my phone and reconnecting them to updating the software on the speaker.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hey! The Portable Home Speaker boasts a wireless Bluetooth range of 33ft, allowing you to take the speaker anywhere and have your devices ready nearby to connect. I'd recommend updating the product firmware to the latest version in the Bose Music app to ensure you receive all bug fixes, new features, and improvements. If you continue to have difficulties, please reach to Bose directly at https://bose.life/38Q1vZs, so we can resolve things. Thanks, Sam - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
AlbertB Posted
Bose makes a lot of great products but this is not one of them. This thing consistently fails to hold a charge, is a pain to charge when it does charge and 90% of the time when I go to use it it will not turn on. Even worse I was told that it would sink with other bows smart speakers like the flex link, and it does not. This particular product has soured me on the Bose line
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Albert, We are sorry to hear you are facing these issues with your Portable Smart Speaker not holding its charge.
Playback time may be as little as three hours if the speaker is used continuously at high a volume level while streaming audio over Wi-Fi. The distance from the Wi-Fi access point also affects the speaker's battery life. To increase the playback time, reduce the volume level and/or reduce the distance from the Wi-Fi access point.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
<img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JorgeG Posted
My first Bose was the BOSE SOUNDLINK REVOLVE+ II. Love it so much I bought second one for my father. Then purchased this model and was the worst mistake. Battery kept dying while being charged. I did purchase the protection plan but it was not fair to use. I sent for repair and took 3 weeks to comeback. It worked for like a month the. The same issue. Kept dying while charging. Total time of having speaker was for 14 months. I finally used my protection plan and my intention was to get it replaced. Well best buy gave me back the money I had payed for speaker which was $432. Store credit. I bought the BOSE SOUNDLINK REVOLVE+ II again for $229. I still had almost $200 left. Couldn’t be happier. Maybe I just had a defective speaker but that’s why it was sent for repair. Also forgot to mention I could never get the app to work with the speaker.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
I'm sorry to hear your Portable Smart Speaker wasn't able to match your excellent experiences with the SoundLink Revolve+ II, Jorge! The Portable Smart Speaker's battery is designed to supply up to 12 hours of charge during active use, or up to 24 hours if the speaker is in standby mode. Please note the speaker will turn off after 20 minutes of inactivity if it's disconnected from a Wi-Fi network and a power connection. If that's not the cause of the speaker cutting out, then I would suggest trying a reset of your speaker. The steps for this, and any further assistance, can be obtained via our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RJMOTO Posted
Worst speaker ever. I bought this speaker because of Bose reputation but they missed the mark on this one. I wanted it to play over WiFi primarily but it would never connect and even had trouble with my Bluetooth connection. When you spend $400 for a speaker you expect it to be exceptional but this one is far from that.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi there, thanks for your feedback, and we're sorry you're having trouble with your Bose Portable Smart Speaker. That’s not the experience we want for you, and we appreciate you letting us know.
No worries, we'd be happy to assist you! Below is a troubleshooting guide that may help you resolve the issue you are having: https://support.bose.com/s/article/portss-speakerwireless-intermittent-or-poor-signal-from-connected-wi-fi-network---ka08c000001pxnwaam?language=en_US I will also ad this steps for additional reference https://support.bose.com/s/article/portss-speakerwireless-recommended-router-settings-for-use-with-bose-wi-fi-products---ka08c000001pxhlaae?language=en_US
And as of for the Bluetooth connectivity issue here's a troubleshooting steps that can help: https://support.bose.com/s/article/portss-speakerwireless-reconnecting-a-bluetooth-device-that-you-have-already-connected---ka08c000001buhiaaa?language=en_US
Jelyn - Bose Customer Support
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Bretw1t Posted
Sounds great when it works, and I like that I could connect it to Google Home. However, it would stop charging and not power up. Every now and then it will take a charge and work for a while, but eventually stop working again. This is a very expensive product for it to work this poorly. And now I'm just outside the return window at Best Buy (15 days, really?).
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi.
Thank you for your post. Sorry to hear that your speaker is not charging properly. Please follow the steps on this page to address the issue. https://bose.life/3xJuDQb. If the issue persists and you will need further assistance, you can reach us here. https://bose.life/3mJ5y2R. We would be glad to help you further.
Marvin - Bose Customer Support
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TDDC Posted
The speaker looks nice and how the description is worded make it sound like high quality, but when I played it at home the sound is almost equivalent to the Bose Flex spun link. It just have google assistance tied into it. I was expecting more sound than what I received. Especially for the price it cost. I am thinking of returning it and getting my money back.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello, you can adjust the bass and treble tone controls on the Portable Smart speaker through the Bose Music app, by following the steps on our support page here: https://bose.life/3tdANHe. Should you need any further assistance, you can reach out to our technical teams here: https://bose.life/3JezwoQ.
Liam - Bose Customer support
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SkipBose Posted
Garbage. I bought a Bose speaker in 2015. It is the best speaker I’ve purchased. I gave it to my work so they could enjoy music that sounds awesome. I bought this speaker for an upgrade and it was terrible. Great sound, music skips, not worth the money. It’s simply garbage. Sorry Bose, I normally love your products.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello!
I'm glad to hear you are a fan of our speakers and you're enjoying the great sound of your new speaker. The speaker certainly should not be skipping while listening to music! If you reach out to us we'd love to help you get it working at it's best! https://bose.life/2P7Tuqt
Keith - Bose Customer Support
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style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Disappointedandangry Posted
It’s not a good quality!! I had the sound doc so I thought it would have good quality the price is far too expensive!! I wanted to use it on my trip !! I missed the refund date!! I’m so disappointed and the charger is lousy and old fashioned the pits
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
RedG1 Posted
It was very nice when it was working. After a week, it malfunctioned on me. It wouldn’t let me reset. Even when I let the power drain. It just kept blinking. I even followed the instructions on how to reset it. It didn’t work. I’m disappointed. I really liked the sound.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hey RedG1, we are glad to hear that you love the speaker.
However, we are sorry to hear that you was unable to reset your speaker. We would love to get some more information on the issue you are having. Please reach out to us via our Contact Us page here https://bose.life/2XnA0oS for further assistance with this.
Jack - Bose Customer Support
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JNGB Posted
Great sound but doesn’t support phone calls - a table stakes feature for a basic Bluetooth device. Returning. Big disappointment from Bose. Best Buy needs to update their product specs to point out this glaring lack of a basic feature.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
RoxyD Posted
Sound is great but all of the sudden in less than 5 months stoped working,
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Roxy, I'm glad that you are enjoying the sound quality of the Portable Smart speaker. If you need assistance with your product, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support. <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ScottE Posted
This expensive speaker (about $400) worked for less than a year. Bose sucked with their customer service.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hi there, thank you so much for sharing your experience, we truly appreciate your feedback. We're sorry to hear about the trouble with your speaker and your experience. That’s not what we aim for, and we’d love the opportunity to make things right.
We’re here to help and ensure your speaker works as intended. Please connect with us through this link so we can take a closer look: https://bose.life/48EXztC
Looking forward to assisting you!
Klariss – Bose Customer Support
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gville Posted
Have owned for 2 months and the battery life is terrible I would not recommend! - I can charge the speaker to fully charged, turn off the speaker and after just two days being powered off it is at 80% and will completely drain over the next several days. I can not return to Best Buy because they only have a 10 day return window. Stay away from this product - it is over priced and has horrible battery life while using it speaker on the battery it drains super fast and will not last much over an hour. Make sure you watch your Best Buy return window for future reference.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello, you are are experiencing a short battery life on your speaker, did you know that the speaker also comes with a battery protection mode to help preserve the battery life when not in use, you can read more about this here: https://bose.life/3PB9crf.
If you continue to experience issues. I recommend that you try some of our troubleshooting tips from our support website, you can check them out here: https://bose.life/3C7PAbo. Should you need any further assistance, you are welcome to contact our technical support team and they will be more than happy to assist you further: https://bose.life/3QMXPO4.
Liam - Bose Customer support
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Meji Posted
second Bose speaker am using and same issue. Doesn't come on anymore just barely 18months after purchase. Red light permanently on.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Thank you for reaching out, and we're truly sorry to hear that you’re experiencing the same issue again with your second Bose Portable Smart Speaker.
The red light staying on and the speaker not powering up could indicate a hardware issue, but we’d love to try a few troubleshooting steps first to see if we can get it working again. If those don’t help, we’ll be happy to explore service or replacement options with you. Here is a troubleshooting link that could help you with the issue: https://support.bose.com/s/article/portable-smart-speaker-product-will-not-turn-on?language=en_US
-Jelyn, Bose Customer Support
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