See more imagesBose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
- Model:
- 829393-1100
- SKU:
- 12186405
would recommend to a friend
See more imagesChrisK Posted
The music sounds incredible, but the battery doesn’t last super long. About a year after owning it, I’ve had Bluetooth connectivity issues.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Chris, I'm glad that you are enjoying the sound quality of the Portable Smart speaker, If you are not getting up to 12 hours from a full charge, we have troubleshooting steps that you can try here: bose.life/3RvxoQH. For Bluetooth connectivity issues, I recommend that you check our troubleshooting suggestions here: bose.life/3ERUkSB. Should you need further assistance, you can contact our technical support team who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
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Flores Posted
Bose speaker sounds good, but this will be the 3rd one of this model Luckily I purchased the warranty each time because right around 1 1/2 years the speaker gets to a point it either doesn't power down or the bluetooth no longer works or both. I am not buying the extended warranty this time around because thats almost $200 each time and if it does it again I will look at a different brand. Now about Best Buy service. It Sucks! Sorry, just being honest. I bought a replacement warranty, but this model in Black is sold only on the Best Buy website and it's it's from a 3rd party vendor so I had to pay another $30 after tax to get it replaced. If I would've got the gray model it would have been a straight trade. I had a Black one and I wanted a Black one, plain and simple. It's available on their website so if there was an additional cost I would think they should've paid it. I bought it, they offered it so done deal, but NO, I had to pay it. Not very good service since thats not how you advertise your replacement warranty when you sell it. And when they sold it to me I was supposed to get it in two days and it's been over two weeks and I still don't have it. All it been saying on the website is it's delayed with no update. This sucks because I used that speaker everyday when I'm getting ready. I feel for the price I can't recommend this product. Should last a lot longer. Like I said in four years I'm on my 3rd one.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Mark Posted
Speaker is wonky. I don’t write reviews often and when I do they are almost exclusively positive. The issue I have with this speaker is twofold. First, the battery life is not all that it is advertised by Bose to be. On this point, after charging it to 100% for the first time, it somehow died after at max 2 hours of use. Since then, I have continued to be unimpressed by the battery life. I have also noticed extremely slow charge times, which I estimate are roughly twice as long as Bose advertises. I probably have a faulty product but I am too busy to go through some onerous process to ship in my product that’ll leave me without the product to use at all for who knows how long. My second issue has been connectivity. It’s too complicated. I know how to make it work, but it is too complicated. I’ve had some glitchy stuff occur that from perspective is a manufacturer issue, not user error. I’m pretty tech savvy and have extensive experience with A/V equipment, semiconductors, electronics, etc. Something just ain’t right. If I had to guess, Bose made this product to compete with similar Wi-Fi portable speakers such as those made by Sonos. Regardless of these two issues I decided to keep the Bose Portable speaker. Why? The sound quality is amazing. It is artful. I love the Bose Music app that allows me to customize the treble & base. if the battery life issue is specific to my product and assuming I will get around to submitting a warranty claim to Bose and hoping they quickly fix it, then I would easily rate this a 5 star device. Connectivity issues can be worked around, but a short lasting battery that takes 5+ hours to charge is a pretty big detractor and keeps me from being able to highly recommend this speaker.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hi Mark, I am glad you love the sound of your speaker and the bass/treble customization avaliable in the app. I am surprised that you having difficulty with connecting your earbuds. I am certain that following our guide can help you with this: https://bose.life/413o6wN
2 hours is definitely not the standard battery life we expect from your speaker. I recommend making sure you use the charger provided and checking our guide here to make sure that the battery is working as its best! https://bose.life/3KyzUli
If you need further help, our customer support team would love to assist you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
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SortaSmartHome Posted
I own 2 Resolve Plus speakers and they sound terrific, but their bluetooth range when streaming something from the app is unreliable. Nothing worse then having a get together and the a speaker or both speakers just stop when the phone is less that 30 feet from either. I like Bose, so I bought this wifi version of the Resolve and here are my thoughts on this product. It sounds "good", but by the quotes, I mean they sound really good for a portable speaker, but to my ears, they don't sound quite as good as the Resolve +. That said, being able to airplay to these without the 30 feet bluetooth limitation is great. I have to say a couple of bad things about Bose. Their app stinks. It is not nearly as seamless and reliable as the Sonos. I know from other reviews, many folks have had the same complaint, but the Bose app continues to be unreliable. But that's not the biggest problem with this speaker. The Biggest problem is the battery life. Take the 12 hours and cut that in half - 6 hours - tops. That't the real battery life. We had a get together and I had the speakers fully charges. They lasted from about 3pm to around 8pm and they both pooped out and complete stopped. No audible warning about battery running low, either. I'm a little disappointed in these speakers and think I will be returning them.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
MicheleS Posted
I initially have issues connecting the bluetooth/wireless feature. I attempted several times before I finally figured it out. One may assume it was user error but speaking frankly, the instructions are not crystal clear and if you are not tech savvy, then you may have issues as I did. Thereafter, it's okay. The volume isn't what I thought it would be and you have to choose either Google Assistant or Alexa. They both cannot be loaded at the same time....at least that is what I found to be true. But again, I'm not tech savvy but if they are, then that means the directions to do so are not crystal clear! And finally, ....there isn't a remote to control the volume! All in all, I would not recommend this product based off price.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi Michele,
If you need assistance setting up your Portable Smart Speaker to connect it via Bluetooth, you can find the steps here: https://bose.life/4kOQA78
Yes you can only add one voice assistance to this speaker at a time and you can control the volume of the speaker using the buttons on the product or directly from your connected device.
If you have any questions or need assistance, you can always contact us: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
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MiaF Posted
The sound quality is top tier. I don’t like this product because even if you are not using it, it does not hold a charge. I wish I would have returned it.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi, thank you for sharing your feedback. We’re glad you enjoy the sound quality of the Bose Portable Smart Speaker, and we’d like to help you get the best performance from it.
While the speaker can last up to 12 hours when playing and up to 24 hours in standby mode, the rechargeable battery will drain slightly when the speaker is not in use, especially if Alexa or Google Assistant is connected, since the speaker continues listening for voice commands in standby mode. To conserve battery life, if you’re done listening and don’t need voice assistant functionality, press and hold the Power button for two seconds to fully power off the speaker. Please note that the speaker will not appear in the Bose app when it is fully powered off.
If you notice that the battery is draining faster than usual, our online guide has tips than can help improve battery life. You can view the guide here: https://bose.life/4bDLMi3
We appreciate you bringing this to our attention, and we’re here to help you get the best performance from your speaker.
Rein - Bose Customer Support
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JamesS Posted
Works perfect! I love it. Long lasting battery. Very portable
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
linkstate Posted
The design is easily held by my 5 year old; it is as convenient as it is luxurious in sound! It took about a week to figure out why the google assistant was not discovering my device; enterprise wireless to blame. After falling in love with the audio quality over bluetooth, my dismay came as I now have Google assistant set up correctly; alas the Bose speaker is not compatible with Google Play Music - my current ecosystem of choice. It will sadly go back.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
RazvanP Posted
I have purchased a speaker and it suddenly stopped working, no power was coming in. Luckily Bestbuy (which has always been great) replaced the speaker with a new one. The second one worked ok for a while and then started to act odd, the battery percentage was incorrectly stated and the speaker would not power up, I spent a lot of money hoping I would get the top in class. The sound is great, when it works!
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Razvan,
I'm sorry that you've faced some issues with your Portable Smart Speaker. I understand that your replacement speaker is also no longer power up. Please check out the following troubleshooting recommendations here - https://bose.life/3TfsANi. If you managed to power on the speaker again, please also ensure that the latest firmware version is installed by following these steps - https://bose.life/3g5AfND.
If you require any further assistance, please do not hesitate to reach out - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
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Fredie Posted
The sound is clear and decent. I personally thought that it would have more Bass. I do not like the fact that when I turn the device on, it says it connects to my phone. But, when I play music it only plays on my phone. I go to my settings and it shows it is connected. I literally have to disconnect my phone and reconnect for my music to play through the device. The Battery doesn’t last as long as it suggests. It shuts off almost 3 hrs earlier. The clarity is nice, that’s the only positive thing I have experienced with this device.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hey Fredie,
I am so glad that you love your speaker. If you are having some difficulties connecting to your speaker, there are some great tips here: https://bose.life/2SIHT4C.
We would love to talk the battery issues through with you as the speaker should be lasting longer. You can reach us by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us.
Kind Regards,
Tori Mae - Bose Customer Support
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Matt0676 Posted
I wanted to love this! Let me list the pros and cons: PROS: - Sound quality is fantastic!! - Style is excellent - Very well constructed - Very easy to setup CONS: - Alexa is MUCH slower on this when compared to Echo products - The microphone isn't as sensitive as we'd like. We can speak to Echo products, at a normal tone, from FAR away. That isn't the case with this speaker. We found ourselves having to repeat commands often
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hey Matt, I am so glad that you love your new speaker and its awesome design and features. I am sorry to hear you are having some issues with Alexa. Did you know your speaker has a custom-designed microphone array can hear you speak even when the speaker's playing loud. I would advise making sure there is nothing placed on top of the speaker that could prevent this. Do reach out to us if you ever need assistance, we would love to hear from you.
Tori Mae - Bose Customer Support
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Lpolhamer Posted
I have owned the the Bose soundlink 3 for 5 years and that speaker is wonderful. Good quality sound and only 1 button for it to instantly turn on and connect to my phone. This new speaker starts to speak to me after I turn it on, sometimes requires a few presses of the button for it to connect to my phone. Then It requires you to hold a button for it to turn off. A little too much going on here. The simplicity was much more convenient on older speakers.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hey,
It's great to hear you're a long-time Bose fan! Sorry to hear that you personally experienced issues with the speaker. If you're playing from your phone via Bluetooth, the Portable Home Speaker features an easily accessible button on the top to activate this mode. Further support can be found in the owner's manual at https://bose.life/2xIIKtS.
Andy - Bose Customer Support
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Techguru Posted
Excellent sound that you expect from Bose. Slightly better than what you with Apple's original HomePod (Not the HomePod mini) and better than Sonos. Connectivity is not great. While it supports Airplay2, it does not always connect. I have to power off and power back on in order for it to display on the airplay network. Not sure why this is.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hello, I'm glad that you love the sound quality from our Portable Smart speaker. If you are experiencing any issues with connectivity, we have support articles that can help you with connecting via Airplay 2: https://bose.life/3AuRkKk. Should you need further assistance, please be sure to contact our technical support team who are more than happy to help out: https://bose.life/3QMXPO4.
Liam - Bose Customer support
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Ncvi Posted
Love the sound of this speaker. It’s very lightweigh, the only thing I don’t like about this speaker is that the battery drains fast.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Thank you for sharing your feedback. We’re grateful to know that you love the quality of your Bose Portable Smart Speaker. The Portable Smart Speaker is designed to be versatile—it’s a wireless Wi‑Fi® home speaker, a portable Bluetooth® speaker, and a voice‑controlled speaker, all in one. You can move it with you from room to room or take it along when you head out.
If you experience short battery life with your Bose Portable Smart Speaker, please refer to the troubleshooting steps in the link provided: https://bose.life/4nYY09o
These steps should help resolve the issue and ensure you get the best performance from your speaker
NJ - Bose Customer Support
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Njeri Posted
This is a cute little speaker with sound. The sound quality is very clear. I use it for/with my Alexa. It only has one alarm sound that I can figure out. It cannot play the news wral news.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Panch Posted
This bluetooth Bose portable smart speaker is way over priced for the quality of sound and volume you get out of it. It is not a speaker i would reccommend for the expensive price it is. We returned it immediately. We then placed on order a bluetooth portable speaker called Hyperboom at bestbuy. Awesome speaker. The bose
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
ConnieL Posted
I bought this for my hubby's birthday. He thought the sound quality wasn't there. It was a little over priced for the sound quality that it has.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hello Connie,
We're sorry to hear that your husband wasn't fully satisfied with the sound quality of the speaker. It's important to note that our speakers come with the ability to adjust the tone to better suit personal preferences. We recommend experimenting with the tone settings to see how to use that feature, please see this guide: https://bose.life/3xby3i6. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.
Kind Regards,
Eric V. - Bose Customer Support
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DenitraS Posted
Its does play louder then the older speakers but you cant use as a speaker on your phone unless you have a apple phone and for 400 dollars it should work for both android and iPhone
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hi, I am sorry to hear you have not been able to connect the speaker to your android phone. This speaker does work with apple devices via airplay and android devices via bluetooth.
Liam - Bose Customer Support
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JMU117 Posted
It could be better the base is great but dies quickly and takes a very ling time to charge. Once the speaker goes below a certain percentage its very low and just dies off quickly. The sound is great tho and connects really easy.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Luxe Silver
Posted
Hello, I am glad that you enjoy the Portable Smart speaker. The battery life has up to 12 hours when in active use and up to 24 when in standby mode. If you are not getting this amount of battery life, you can check out some of our troubleshooting recommendations here: https://bose.life/3wlw0ER.
You should find that the speaker will take 4 hours to charge fully with the included Bose power supply. Should you need any further assistance, please contact our technical support teams who will be happy to provide further help. You can find their contact information here: https://bose.life/3Co9Rd0.
Liam - Bose Customer support
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Wicker Posted
I love Bose and have sound bars and portable speakers by them that I highly recommend. I bought this hoping for the same. The sound is great as expected. I tried everything I could read about getting the airplay to work without success. My other Bose devices with airplay worked effortlessly.
This review is from Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black
Posted
Hi there,
I'm so glad to hear that you enjoy the sound quality of the Portable Home Speaker. I'm sorry to hear of the issues you are experiencing with Airplay. I'll be happy to help!
I would recommend that you make sure you are running the most recent firmware. You can check this in the application. If you are still experiencing issues with Airplay, please reach out to us using the details here: https://bose.life/2QECIRy, we would love to continue assisting you!
Thanks!
Kerri - Bose Customer Support
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