See more imagesBose - QuietComfort Ultra Headphones (2nd Gen) - Midnight Violet
- Model:
- 890101-0300
- SKU:
- 12219035
Highly rated by customers for:
See more imagesHighly rated by customers for:
JTurn Posted
I had high hopes for the Bose QC Ultra 2nd Gen headphones. They have great sound quality matched with supreme comfort and generally good noise cancellation functions. On top of that, they've added a lossless audio feature and a touch volume control bar, really positioning these to be market leading. But the first time I used these on an airplane, it was clear that they have a significant flaw in their active noise cancellation algorithm. Major bumps and bangs in the airplane (going through turbulence, as an example) cause a series of audible pops and clicks that make these borderline unusable in that scenario. I may have a faulty unit, but spending two minutes online has uncovered this as a significant flaw in Bose's design of these headphones. Unfortunately, I didn't discover this issue inside the return window so I guess I'm stuck with these. Had I known, I'd have opted for the Sony XM6, which is a shame because those aren't as comfortable. Overall, very disappointed in Bose for this headset as it's one major flaw away from being a perfect headset for me.
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - Black
Posted
Hi there, thank you for sharing your detailed experience with the Bose QC Ultra 2nd Gen headphones. We’re glad to hear that you enjoyed the sound quality, comfort, and advanced features such as lossless audio and the touch volume control bar. The QuietComfort Ultra Headphones (2nd Gen) were designed to deliver a premium listening experience, and we appreciate your feedback on how they perform in real-world scenarios. Regarding noise cancellation, please note that the settings are adjustable through the Bose App, allowing you to tailor the experience to your preference. Ensuring that the headphones are set to Quiet Mode can also help maximize performance in challenging environments. If you are experiencing issues with noise cancellation, we recommend reviewing our step‑by‑step guide, which provides helpful instructions on how to optimize the settings and improve performance.
We understand how important reliable noise cancellation is, especially during travel, and we take your feedback seriously. Your comments will be shared with our product team so they can continue to refine and improve the technology. In the meantime, if you would like, we can walk you through troubleshooting steps together to ensure your headphones are operating at their best. Here's a helpful guide: https://bose.life/4vNd3YA
Thank you again for taking the time to share your experience. Your feedback is invaluable in helping us improve, and we truly appreciate you being part of the Bose community.
Jelyn - Bose Customer Support
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Jobey Posted
Preface: I LOVE Bose sound quality and have been using their headphones for over 10 years, however, the QC Ultra Gen2 headphones have the same issue as Gen1: Bose expects you to just take them off your head and let them auto disconnect from your devices, but this auto disconnect doesn't consistently work. Many times the headphones stay connected and audio plays through the headphones even when they aren't on your ears. Very annoying. Like the Gen1, I returned the Gen2 and say with my Sony MX5 until Bose changes this behavior.
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - White
Posted
Hey Jobey, we're delighted to hear that you're a long-time Bose fan, and love the sound quality of the QuietComfort Ultra Headphones (2nd Gen)! The headset has two features which you will find helpful and address your feature request.
The headphones will indeed disconnect from your devices after 3 seconds when they are removed from your head, and with the earcups laid flat or when they are stored in the case. If they are removed from your head and left in any other orientation, they will disconnect from your devices after 10 minutes. The headphones will immediately reconnect when you place the headphones back on your head.
If you'd instead like to just pause audio when you're on the go, on-head detection in the headphones are enabled to pause and resume audio when simply lifting or placing back the right ear cushion. If you'd like any further product set-up help, don't hesitate to reach out to us. We'd be happy to help make sure you're getting the most from all the features of the headset!
Andy - Bose Customer Support
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DGL3 Posted
I had the previous version of these and so I ordered these when I needed to update/upgrade. There were not well made, comparatively and cost $100 more. Bose sound is really good but the structure was made with cheaper materials and was not sturdy and substantial. They felt like you had to handle them delicately to avoid them breaking. Very disappointed as I was excited to get them.
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - White
Posted
Hi there, thank you for sharing your experience with us. We’re glad to hear you enjoyed the sound quality, and your feedback about the materials and overall durability is very valuable. Insights like yours help us identify areas where improvements can make a real difference. We truly appreciate you taking the time to share your thoughts, and we encourage you to reach out to our support team if you’d like us to look into your concerns further. You can reach us through this link. (http://bose.life/globalsupport)
Jelyn - Bose Customer Support
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KevinM Posted
As someone who was upgrading from the First gen. I'm actually disappointed in some ways how this is a downgrade. First off the ear cuffs were somehow more uncomfortable than the last model and I was starting to feel pain around the ear and in turn, was starting to get a headaches from wearing it, and what makes it even worst is that I bought 3rd party replacements for the ear cushions on the gen 1 and that gave me a better cushion than the new ones. And because I'm upgrading from the previous version, there is no one to justify paying again over 450 dollars for a worst version of headphones in terms of comfort. And the fact that the Gen 2 should not even be called gen 2, this a gen 1.5 upgrade that's somehow charging the price of a new version. Deeply disappointed this time around.
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - Black
Posted
Thanks for sharing your experience, Kevin! We’re really sorry to hear the comfort didn’t meet your expectations. Both the QuietComfort Ultra Headphones and the 2nd generation model use the same ear cushion material. Your feedback means a lot to us, and we’d love the chance to help make things right. Please reach out to us through this link so we can assist you further.
https://bose.life/4qSd2QK
Gloria - Bose Customer Support
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Marie Posted
These headphones are good when they work. They are just not reliable. One day they work well with a call, the next the day, the voice is distorted.
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - Desert Gold
Posted
Hi Marie! Thank you for sharing your experience with the QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear the headphones perform well at times, but we’re sorry to learn that you’ve been encountering inconsistent call quality.
Intermittent voice distortion during calls can sometimes be related to connection stability or microphone performance, and we’d appreciate the opportunity to look into this more closely. To better understand the specifics of your experience, please reach out to us directly at https://bose.life/4dJjAx0, and prepare your headphones’ serial number along with details about the devices you’re using them with. We’ll be happy to assist and work toward a resolution.
Thank you for bringing this to our attention, we truly appreciate your feedback and the opportunity to improve your experience.
Daisy - Bose Customer Support
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VeronicaA Posted
These were no good but the associates there are amazing they know what they are doing and very helpful
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - Black
Posted
Hi VeronicaA, thank you for sharing your feedback. If there’s anything we can assist you with, please provide your product’s serial number along with your country location, and we’ll be happy to look into it for you. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
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Matt Posted
I was not impressed by the noise canceling compared to other competitors. It just sounds like a white noise machine while other brands i cant hearwhats canceling the noise
This review is from Bose - QuietComfort Ultra Headphones (2nd Gen) - Black
Posted
The QuietComfort Headphones (2nd Gen) provide our best noise cancellation performance to date. The feature is designed to reduce external sounds, and when used without music or audio, you may notice a faint sound similar to white noise. This is normal and indicates the technology is actively working.
For the best experience, we recommend trying noise cancellation while playing music or other audio content, as this is when the feature truly shines. If you’d like, you can also explore the Noise Cancellation Levels in the Bose Music app to customize the experience to your preference.
Gloria - Bose Customer Support
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