See more imagesBose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - 60th Anniversary Diamond Edition
- Model:
- 882826-0070
- SKU:
- 6589917
would recommend to a friend
See more imagesSaintt3n Posted
The worst earbuds I've ever owned. The sound quality/battery life are amazing. However, everything else about these earbuds is terrible. They have connectivity issues on a daily basis. Sometimes they refuse to connect to my phone and i have to put them back in their case and take them out to reconnect. There have been multiple times that I have to do this repeatedly to get them to connect. Other times, I have to restart my phone completely for them to connect. Ive tried them with my android and my iPhone and they both have the same issues with these earbuds. Also, while listening to music, they will randomly cut out. When this happens you have to, again, put them back in their case and take them out to reconnect. There's also a rather loud crackling noise that happens when music is paused and sometimes its audible while music is on. Finally, there is no way to find these if you misplace them. Bose does not offer a tracking or find my feature. I would definitely not recommend. The sound quality is made useless by the software. Save yourself 50 bucks and get a pair of airpods. I'm personally going to be returning these and getting airpods
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
HI there,
It's great that you found the sound quality and battery life amazing with the earbuds. I understand that you're planning on return the earbuds due to the connectivity concerns you've raised. Before you return them, I'd recommend trying the steps here https://bose.life/47aVuEt to help with getting them connectivity, and here https://bose.life/3tIdQil for them dropping the connection.
I'd also double check that the stability bands on the earbuds are full seated all around the earbuds, this will be to ensure they sit correctly into the charging case.
The static noise is unusual, and I'd recommend following the guide here https://bose.life/46ljNzU to help with this. You can also reach out to us https://bose.life/contact for support as well, as we'd love to have you enjoying the earbuds.
Nic - Bose Customer Support
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TechJunkie Posted
Sound cancellation - phenomenal Ability to stay connected to ANY OF MY PCs, Macs, iPhones, or Android phones - STRAIGHT GARBAGE. The worst part is that when it loses the connection, it makes a click like a gunshot at MAX FING VOLUME. This is the third pair of these I've owned, and every one of them suffers from the same problem. Doesn't matter if I'm connected to a phone, Windows PC, or Mac. I can't figure out what causes it, but it scares the fiery hell out of me every single time.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Lunar Blue
Posted
Hello,
I am glad to hear that you love the noise cancellation of your QuietComfort Ultra earbuds.
If they ever lose connection again, I would suggest resetting them following these steps: https://bose.life/qcufr
If the issue is still occurring, please contact us: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
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ThomasM Posted
I purchased these with the optimism that they would perform like previous Bose purchases and have really tried to make them work and like them. In my opinion, Bose released them without proper testing and quality control review. 1) There are frequent connection issues where the earbuds lose connection and then can even require me to have to completely reset the bluetooth link with my phone. 2) The rubber tips have a plastic ring in them that eventually breaks lose and makes them come off in your ear every time the buds are removed. Once it separates, there is no way to fix it (I am going on my 3rd set of the tips now in just 5 months of use). 3) Battery life is not great, I get about 3-4 hours on a full charge. When traveling, it will last about 1/2 way through a flight after using them in the airport. Lucky I still have a spare set of buds I keep in my bag. I am planning to try and return them under the manufacturers warranty this weekend, Hopefully Best Buy will allow this. If not, I guess I have to eat the $300 I paid for these.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hello Thomas,
I am sorry to hear that you are not fully happy with your QuietComfort Ultra Earbuds.
If you are still experiencing connectivity issues, please try to reset your earbuds, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001c0obAAA&language=en_US
If you also need assistance with the eartips or stability bands, I invite you to contact our support team. We are always happy to assist. You can find our details here: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
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JeshuaH Posted
Very disappointed with the quality of the product. I had to reset the airbuds several time and the sound quality appears to be low tone. Tried to return on day 16 to find out about a 14 day RP.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
I'm sorry to hear of your disappointing experience, Jeshua! If using the Equalizer in the app doesn't help, then we'd like to help you get the best out of your QuietComfort Ultra Earbuds. Please contact our support team for help: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Kay1 Posted
I have gone to best buy twice now the first pair appeared used having nicks in the plastic, the second paid had nicks in the platic and glue hanging out of it. Not happy with this at this proce point. Idk if this is only happening with the blue pairs or what but its frautrating.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Moonstone Blue
Edil69 Posted
They are terribly bad, one no longer charges and the box no longer closes properly,
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
I'm sorry to hear that one of your QuietComfort Ultra Earbuds is no longer charging, and that the case no longer closes correctly. This shouldn't happen, of course, so please contact our support team for full troubleshooting and service: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
VeronicaB Posted
I was not happy with them had yo yake back it was only 1 month an they were defective.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
I'm sorry to hear that you weren't happy with your QuietComfort Ultra Earbuds, Veronica! If the earbuds stop working, I would recommend contacting our customer support team for troubleshooting assistance. We'll be happy to help! Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
IsmaelP Posted
Hmm. I used to be a faithful Bose customer. Gave these a chance and ugh. Outside of the superior sounds quality for music (when both buds connect, not just one), and the superior call quality (only for me, not the person on other end of the call, no noise cancellation for them, they hear everything around me and can’t hear me if there’s slight noise around me). In other words, if you don’t mind dealing with unexpected connectivity issues at random, and being perfectly still while on calls, when your buds decide to connect, then yeah, great buds. This is truly saddening as I’ve always loved the unmatched sound, and comfortable in ear buds, truly unmatched design. For the price tag, you’re better off dealing Apple AirPods falling out of your ears risking losing them but at least their connectivity is pretty solid and quality for the callers as well. I returned them. But I’m over the Bose thing. I used to buy every pair they came out with. They need to hire the Plantronics engineers for their noise cancellation secrets for the callers.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello Ismael,
Thanks for taking the time to leave your feedback on the QC Ultra earbuds. I'm thrilled you loved the sound quality offered by the product and the design. This is something we truly take pride in.
However, i'm sorry to hear about the unexpected connectivity issues that affected your experience. These occasional dropouts shouldn't be happening, and I sincerely apologize for the frustration they caused.
While I understand your decision to return the buds, I want you to know that if you have issues with our products in the future, please remember we offer free lifetime technical support via many different methods of communication. Please consider getting in touch with us via https://bose.life/3ET4mCs if you need any help with unexpected problems.
Jeff - Bose Customer Support
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Chopper440 Posted
The buds sounded amazing and felt good in the ears. The wing tips held them in place no matter my head position. But after 3 days of use at work the Bluetooth would cut out, speakers would sound as if they're was interference, the noise canceling would pop on extremely loud in one ear, the Bose app wouldn't recognize the buds, only worked for calls, media would cut out, the buds refused to pair. Resetting everything allowed it to work for an hour before reverting to how they were before. If they worked how they are suppose to it'd be a 4/5. Getting the buds out of the case is awkward, and the touch sensors are finicky often changing the volume instead of playing or pausing.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
I'm happy to hear that you like the sound and secure fit of your QuietComfort Ultra Earbuds! Handling the earbuds, and operating their touch controls, can take a little getting used to but is something you should become accustomed to quite quickly. If you're experiencing Bluetooth dropouts, however, then one quick thing to try is rebooting your mobile device; this can help create a strong Bluetooth connection. If that doesn't help resolve the other issues you mentioned, then make sure that the reset you've tried is as follows: https://support.bose.com/s/display-articles?isSessionCreated=true&productId=01t8c00000QEpawAAD&articleId=kA08c000001fEhACAU&language=en_US. Our support team will also be on hand to offer further assistance, if required: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Thomas Posted
Beloved comfortable prefabricated sound, S-tier ANC, and design RUINED by connectivity. I discovered Bose 3 years ago with the original QC earbuds after switching from beats. Bose has that prefabricated sound signature that is just so clean, crisp, and comfortable for your listening that I can just listen to music all day and actually enjoy it. Other companies’ sound signatures, yes, do have clean vocal, punchy bass, and whatnot BUT their sounds are not prefabricated and would cause ear fatigue after awhile. You just can appreciate this kind of sound signatures from Bose till you test it. Had been in love with the brand and got a few pair of NC700 for me and loved ones. Again, amazing prefabricated sound signature. BUT… when was ready for an upgrade, purchased these QC Ultra. Connection problems like one side would not connect, lose connection, both earbuds would drop out of connection and reconnect by themselves, etc. took the time to return and exchange for another pair thinking was just a malfunction but no. Oh, not to mention their second to none, terrifyingly amazing ANC. I am just so disappointed, and truly hope Bose can get it together with their upcoming products as I truly love their sound signature.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hey Thomas,
It's wonderful that you are enjoying the sound experience from the earbuds while using the world-class noise-cancelling. I'm also happy to see that you enjoy the comfort and fit of the earbuds without feeling fatigued while wearing them. Along with seeing that you enjoy our other products as well.
I understand that the connectivity issues are disappointing, and we would love to help you with this. I'd suggest trying the steps from our guide here https://bose.life/46mOBQg to see if that helps, a long with contacting us https://bose.life/contact for further help as well.
Nic - Bose Customer Support
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IANR Posted
I'd give them no stars if possible. The sound is good but everything else stinks, they constantly disconnect when in use and constantly connect to my phone when they are on the case in my pocket. The app is terrible, the tap functions are terrible. If you're wearing a hood or beanie they just do whatever they want. I regret the amount of money I spent on these terrible headphones.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
PaulH Posted
First pair of buds, left bud stopped working at 2 weeks, I called Bose they said we will send another pair after i return old pair to them, 2 weeks go by. Get replacement pair, start using and had trouble with volume during calls, it is way too low, ambient noises make it very difficult to hear caller. Another issue I have is connectivity, the app disconnects from buds while app is open and buds in use, making changes in settings impossible. Called Bose again they walked me through troubleshooting, unable to fix. They said we will send you another replacement, again 2 more weeks go by. Same thing, vloume too low. I called Bose again, went through troubleshooting again no improvement, they said we will send another replacement, I said no more replacements I want a refund. The person said I have to talk to my supervisor, they come back with information, Bose earbuds are mostly designed for music listening not calls. I said to Bose I want a refund, their response was we cant help you because you didn't purchase from uc directly, Best Buy will need to handle refund. I drive to store on 3/6/24 about 4:30 pm to find them closed, there computers will down nation wide. Then I called Best Buy 800 number, explained my problem, their response is any returns are at store manager's discretion . I went to Covington, La store again this morning asking to speak to manager, the host how can i help you, I explained the issue to her. Her answer was I cant help you because Im past the return period and store manager has a zero return policy after return period. Now Im stuck with $270.66 earbuds they I cant use and Bose and Best Buy are passing the buck on each other. What ever happened to customer service, when companies use to care about their customers and make things right?
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello Paul, if you are experiencing difficulties during calls we do have recommend troubleshooting that can help, these can be viewed on our product support site: https://bose.life/3V0c0ES. We also have suggestions for issues with connecting to the app: https://bose.life/4c7cuiA. Should you need further assistance with services or replacements, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SaraR Posted
At first the noise cancel, sound quality is great but then after not even 1 yr - Low volume out of right ear, sound quality of product fades over time. The second pair we bought I can’t get it to connect to my phone . Not buying Bose products anymore. this is my third pair of earbuds. The 300$ price tag is not justified by broken earbuds that are not lasting more than a year
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Lunar Blue
TreatYourSelfBetter Posted
A 3 out of ten, at best. Would not recommend. The case’s flip top is flimsy, and the buds are difficult to get out of the case when on the go. Also not wireless charging capable. I’ll admit that the noise cancellation is excellent. But the volume is so low in the buds that it’s pointless. Lastly, while the touch feature seems handy, just the slightest brush changes settings. So it’s more of a pain than a convenience.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi, thank you for purchasing the QuietComfort Ultra Earbuds. We understand how inconvenient this issue may be, and we're here to help. To enhance your experience and address your concern, we've prepared a helpful guide to get the most out of your earbuds:
Sound Quality: http://bose.life/48KYED9
Gem - Bose Customer Support
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Carlos Posted
They fit is great, and the sound quality is good. After a few days, the left earbud began to produce a buzzing noise that wouldn't go away. apparently this is a common issue. Returned
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hi Carlos, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds. We’re glad to hear you found the fit and sound quality to be good, though we’re sorry to learn that you experienced a buzzing issue with the left earbud. That’s certainly not the experience we want for our customers.
We appreciate you letting us know, as feedback like this helps us continue improving our products. If you decide to explore Bose again in the future, we have helpful support article at https://bose.life/46RIjuX which will help with the issue.
Klariss – Bose Customer Support
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Kane Posted
Best audio out there but thats all. Connecting issues at least every week after 2 months, have to hard reset everytime it happens average battery life (5 hours continuous) on full charge. But no customer or video support for better Bluetooth connection for all devices (apple,samsung, etc. ) wouldn't recommend until visible improvement on easy connection down the line.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Thank you for your feedback! We’re thrilled to hear that you love the audio quality of our product. We're continuously working on enhancing the user experience, including improving connection reliability, you shouldn't be having to reset that frequently. To ensure the best connection to other devices this link will be helpful:
https://support.bose.com/s/article/quietcomfort-ultra-earbuds-will-not-connect?language=en_US
The Bose QuietComfort Ultra Earbuds Battery life with Immersive Audio Off is up to 6 hours. If you find you are getting much less than that then please reach out to us at https://bose.life/48EXztC
Jelyn - Bose Customer Support
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AdamC Posted
When working. Sounded great. But I'm on my 2nd warranty replacement. Took a month to receive both times. Left ear stopped working completely both times. Loses connection regularly. You will have to deal with BOSE replacement/refund department. Best Buy will not do anything if it's outside their return dates. BOSE will not refund your money because it was purchased through Best Buy. So, replacement after replacement will be what you have to deal with. Also, you have to send in the broke ones, then they receive, before they will mail the new ones. Biggest earbuds hassle I've ever dealt with.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Lunar Blue
Posted
We understand how frustrating this experience has been for you. While it's great that the sound quality was impressive, it’s concerning that the left earbud has failed twice. The back-and-forth with warranty claims and retailer policies can definitely be exhausting. We hope Bose can improve their service process to make things smoother for customers in situations like yours. Let us know if there’s anything we can do to help!
Kind Regards,
Eric V. - Bose Customer Support
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Zpalacio Posted
The sound is amazing but the connectivity is horrendous. The headphone would not stay commected to my phone for longer than 20 minutes somtimes. It would randomly call people & drop calls! Would not recommend! I ended up getting the Powerbeats pro 2’s! Which i love & would say save your money on these and go to beats!
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Lunar Blue
Posted
Thank you for sharing your feedback. We're really sorry to hear about the connectivity issues you've experienced with your QuietComfort Ultra Earbuds. That’s definitely not the experience we want for our customers.
We’d love the opportunity to help resolve this. Here's a troubleshooting guide that can help you resolve the issue: https://support.bose.com/s/article/quietcomfort-ultra-earbuds-reconnecting-a-bluetooth-device-that-you-have-already-connected?language=en_US
-Jelyn, Bose Customer Support
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LisaW Posted
I hate to give this item a one star but I must. I read all of the reviews that are on here before I purchased my pair three weeks ago. I have to say, all of the reviews were spot on. The audio immersion sound feature is really awesome. You can tell that they made this design and pushed this model out because of it. The noise cancellation is really nice as well. All of the rest is not good. The bluetooth kept disconnecting. It does not like being paired to two devices because it seems to get confused between the two. I had trouble getting it to reconnect when I did it manually. One of the earbuds would not stay in my ear. After a bit of movement, they both would fall out. I changed the inner ear piece, but that did not help. And they hurt my ear after a short period of time. The tap commands aren't that good either.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Moonstone Blue
Posted
I'm happy you've been enjoying the QuietComfort Ultra Earbuds' immersion modes and noise cancelling, Lisa!
Firstly, if you're struggling to get a secure and comfortable fit with your earbuds, please ensure all combinations of eartip and stability band have been tried, and make sure to run the fit test in the Bose app as well. Alternate sizes of eartip and stability band (XS, XL) are available separately, if needed.
As for the Bluetooth connection, if this is breaking up then try rebooting your connected device, as this can often help. You can store up to 6 devices in the earbud's device list; to cycle easily through them, use the desired device's Bluetooth settings to select your earbuds.
For any further assistance, our support team will be more than happy to help you: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
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AdrianaH Posted
So not worth the money. They sounded great initially and are comfortable. However, it’s super annoying how sensitive they are. If my ponytail even grazed a bud while running my music would stop. The slightest touch or movement would cause them to stop playing. They also have connectivity issues. Finally, one bud just stopped working altogether at the worst possible time, during my half marathon. And I haven’t even had them a full year. I just repurchased AirPods.
This review is from Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hi Adriana, I'm happy to hear that you liked your QuietComfort Ultra Earbuds at first. I am sorry to hear that one bud cut out while you were running a half-marathon! While some unintentional contact with the buds can cause the touch functions to operate, it shouldn't occur that the slightest movement should cause your music to stop playing. So that we can take a closer look at this, and at the connection problems you've been having, please get in touch with our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />