See more imagesBose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Twilight Blue
- Model:
- 887612-0500
- SKU:
- 12219020
Highly rated by customers for:
See more imagesHighly rated by customers for:
Eric Posted
I bought two SoundLink Flex (2nd Gen) speakers, and initially they were great. The sound quality is excellent for the size and the build feels premium. The stereo pairing works well, which is why I bought two. However, a software update removed the spoken battery level announcement and effectively eliminated speakerphone functionality. The battery change is a major problem for my setup. I often use these speakers paired with an Amazon Echo via Bluetooth, and now there is no practical way to check battery level without disconnecting and reconnecting to the Bose app. Previously, I could press a button and hear the exact percentage instantly. Now I get a vague tone at 10%, which is not useful. Speakerphone support being removed is another example of functionality being taken away, even if I didn’t rely on it as much. On Best Buy’s product page, speakerphone capability is still listed as a feature, which makes this even more frustrating. The bigger issue is that Bose is willing to reduce features through automatic updates with no option to opt out or roll back. That’s concerning for a product at this price point. Buyers should be aware that what you purchase today may not be what you have tomorrow.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Thank you Eric for taking the time to share such a detailed review of your experience with the Bose SoundLink Flex (2nd Gen). We’re glad to hear you enjoyed the sound quality, build, and stereo pairing, but we’re very sorry about the frustration caused by the recent software update. We understand how important the spoken battery level announcement and speakerphone functionality were to your setup. Bose is evolving its products to make them simpler, faster, and more intuitive. By reducing unnecessary prompts and streamlining settings, we’re helping you get to your music and content with fewer interruptions. These updates also introduce a modern voice experience that reflects our commitment to a premium user experience.
Gem - Bose Customer Support
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dptacek9 Posted
Since it’s a Bose, sound quality is good for the price. However I wouldn’t recommend this speaker at all if you want to listen to high volumes or songs with exciting choruses or beat drops that you really want loud. The speaker seemingly lowers its volume on its own and completely takes the excitement out of the best part of songs, And then will turn back up after. I’m not sure if it’s the speaker trying to protect itself or if this isn’t an intended thing, but it’s a huge drawback for me.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hi, thank you for taking the time to share your experience with us. We’re glad to hear you enjoy the sound quality of the Bose SoundLink Flex Portable Speaker (2nd Gen), but we understand your concern about the volume changes during certain parts of songs. The volume changes you noticed may be influenced by factors such as the product itself, settings on your connected device or the music app being used. To enhance your listening experience, we’ve prepared a helpful guide with tips on optimizing sound performance. You can view it here: https://bose.life/3ZnbrGg
In addition, adjusting the equalizer settings can further improve audio quality, allowing you to customize the sound to your preference. https://bose.life/4rC7ZDJ
We hope these tips help you enjoy your speaker even more!
Rein - Bose Customer Support
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RoseannJ Posted
Charge only last about 5-6 hrs not 12 like it saids. Reason I bought it
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hello, Roseann. Thank you for sharing your experience with the Bose SoundLink Flex Portable Speaker (2nd Gen); we understand that battery life was a key reason for choosing this model. Battery performance can vary based on everyday use, as higher volume levels, bass‑heavy music, and continuous Bluetooth streaming can reduce overall playtime, which may result in listening sessions closer to 5–6 hours. To help maximize battery performance, Bose recommends using moderate volume levels, fully charging the speaker before extended use, manually turning it off when not in use, and keeping the firmware updated through the Bose app to support optimal efficiency.
Here is the link where you can check our troubleshooting steps that may help resolve your concern and improve battery performance: https://bose.life/42ayCVJ
Cedrick - Bose Customer Support
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BlayneB Posted
Not the sound quality I would expect from Boss. I did return this item. Unfortunately I love the color size and weight of this speaker but the sound was horrible. Also I purchased open box EXCELLENT and the speaker had several cosmetic defects and was missing the charge cord. Best Buy made me return the item if I wanted a cord. Not happy with Best Buy customer service!
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
Posted
Hey, thanks for sharing your feedback. It’s great to hear you’re happy with the color, size, and weight of the SoundLink Flex 2nd Gen. We're sorry to hear that the sound quality didn’t meet your expectations. The SoundLink Flex 2nd Gen is designed to deliver bold, dynamic sound with crisp, high-fidelity audio and impressively deep bass you can feel. If you're looking to fine-tune the sound to better suit your preferences, we recommend exploring the Adjustable EQ feature in the Bose app, it allows you to customize the highs and lows to your liking.
Your feedback is incredibly valuable, and we're grateful you took the time to share it with us!
Sophie - Bose Customer Support
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AntonellaC Posted
Im return the battery is lowevery day im chanrge but no its cool
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Sandstone
Posted
Thank you for sharing your feedback Antonella. We’re sorry to hear about the battery performance on your SoundLink Flex (2nd Gen). The speaker is designed to deliver reliable playtime, so what you’re experiencing is not expected. We recommend ensuring the speaker is updated to the latest firmware and using the original charging cable and adapter. To help you further here is a helpful link:
https://bose.life/4uzYaYp
Gem - Bose Customer Support
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